Honorhealth Rehabilitation Hospital's Online Review Report Card

My mother lasted here one night, because the INCOMPETENT nursing staff didn't know the difference between a stroke, and someone who was sleepy! They assumed since they could not roust her, that she must be having a stroke (even though vitals were normal), and sent her away to scottsdale osborn hospital without notifying our family! I specifically told the intake case mgr and the dr. about her sundowners and nocturnal activity. Nurses didnt bother to read their notes. Nurses do not do what they say they will, nor when they say they will. The first inept nurse (matt), handed my mom a "big gulp" size water bottle when she asked for a drink. Not only could she not hold it, but he left her in a lying down position to drink from! Have they never helped a stroke victim or an aged person????? Second inept nurse (rosemary) lied about when she would give my mom her medicine and came back 45 min later when my mom was scared to death she had been abandoned. Rosemary accepted no responsibility for her broken promises, and most likely overmedicated my mom, so that she couldnt wake up in the morning! Charge nurse Diana (pronounced DEAnna) said she "wished she had known" about my moms sundowners before making the decision to send her to Osborn. Diana's wish could have come true if intake case mgr and intake dr would have documented all I said about moms condition and then SHARED it! Nice facility, but totally incompetent staff from incoming to outgoing!

Nurses are completely incompetent from intake nurse to charge nurse. Intake dr and case mgr notes are not thorough and are not read by nurses who could then know about patient behaviors. Nurses do not know the difference between a stroke and someone being sleepy. HH needs to hire competent skilled people, not anyone who shows up!

No one answers this phone number. What is going on…so unprofessional!

My mom was released yesterday and is back in the hospital today. Severe swelling of her legs and feet. They over worked her and the swelling and low oxygen were present when she left.

Disappointed experience. My husband was having an outpatient procedure. Our check in experience was less than stellar.The building felt dated, old not well maintained. The registration process was not patient friendly. They had a poster that stated the Patient Access Mission Statement: : "In order to support the financial health of the network we promise to guarantee an exceptional patient experience while educating patients of their financial responsibilities and available resources."We received no education and were required to electronically sign documents we could not see or read. When we asked to be able to review it we were told we would get copies when we were done. How is that right?The waiting area was dark and dingy.On the positive side: The nurses for the outpatient procedure were friendly and welcoming. They were very caring and and answered all of our questions.

My loved one arrived at 5:00pm and we are already working on a transfer out 4 hours later. They assigned him to a room with dirty walls and unrepaired holes where a bulletin board had been. They said the facility took a beating during COVID and they haven't been able to do repairs. How about not accepting patients in rooms that are in disrepair??  After saying they had no other rooms, they moved him directly across the hall to an open room with more holes in the wall!!  We were calling for his nurse to no avail for more than 20 minutes. I contacted the house supervisor who told me he forgot to set up the call bell to ring to the nurse. Then the evening medication nurse wasn't wearing gloves while getting patient meds ready. I hope to have him out tomorrow. The other Honor Health facilities I've been to are great. This one is an embarrassment to the entity and unfair and demoralizing to patients.

I was hereLast year in JulyAfter I had a stroke at 34 years oldThe nurses and doctors here were unbelievably nice and very helpful I enjoyed there bistro café also!! Great cooks if u need a friendly place for ur friends and family this is the placeplace!!handsdown

Was at Honor after my heart surgery. Staff checked in on my daily, and I had also had daily, not every other day, walks, and very effective workouts/rehab. My endurance and strength increased to a surprising level. Thanks to the Physical Therpists for being both positive and insistent that I could always do a little bit more

I am James Gates' wife. I am unable to ever reach the nurses when I call to check on his progress. I have no idea how he is doing over there. They never answer the phone.

My mother fell and injured herself here and she also caught covid at this facility. Obviously their precautions are not enough. Would give less stars if possible