Md Senior Living's Online Review Report Card

I did design work in the residences and the owner stopped paying. After many emails back and forth with he and staff, still nothing. He owes close to 5k and has simply stated “he doesn’t have it.”

I don't post reviews too often, especially when I am having issues with a business. I would rather work it out directly with the business. However, I am at a loss on what to do. My mom moved in to one of their facilities in June of LAST YEAR. Due to a series of falls and dementia, she was in need of a group home care setting. This seemed like the perfect option when we toured. My only concern was the level of physical care needed by other residents and if she would fit in. They assured me that I should give it 90 days and if we weren't happy, we could move on. The very next month, they charged rent twice. We never did get the mobile prescription service set up right. They wouldn't help me with mobile physicians because "THEIR" person wasn't on her insurance. I had to pick up prescriptions at all hours - on a couple of occassions they told me she was out for the next morning at 8p. The list goes on. When I told them, we were not happy, they indicated that the home manager resigned, the house was undergoing changes, things would get better, they would take her on outings, they were bringing a church in, etc. Please give them 30 more days. We did that. The only thing they did with her was take her on a walk, but she wasn't even allowed to sit outside. At the end of the 30 days I gave them, we gave notice. Upon move out, none of the staff would even say goodbye to her. It was very sad. I left in tears for my mom. I have yet to receive the double rent nor the remainder of my deposit. I finally got a hold of someone in March. I had been completely ignored for several months. She indicated that all the staff I previously worked with was no longer with the company and the house was completely restaffed, so it made sense that I wasn't getting a response. She assured me she would get resolution. She is ignoring me now too. Beware.

Highly disappointed. Don't let the beautiful home or it being owned by doctors fool you. Since 2021 frequent staff changes, not enough staff, staff does not know how to properly lift residents, terrible food, medications poorly managed, and residents lacked stimulation and activities. You would think a doctor owned facility would have properly trained staff and a nutritionist and meticulous oversight.

My wife was diagnosed with younger onset dementia/Alzheimer's . It was difficult finding a care facility for someone in their early 50's. I visited almost every large/small facility in the Scottsdale area. Central Scottsdale Assisted Living was superior to any place in the area. My wife has now been in the home for almost 2 years. The staff/owners have treated her like family and provided a safe environment. I highly recommend Central Scottsdale Assisted Living.

The staff have been so wonderful in caring for my father. He arrived with Dementia, COPD & other medical issues from a large Memory Care Facility. Anna & Joe have been instrumental in giving my dad the complex care he required. Home cooked meals individual attention and loving care is just what my dad needed. The home is welcoming and beautiful. The bedrooms are private & cozy. I worked with Diana who is the owner of the group home. She’s very kind & compassionate. I wish we had placed my father at Central Scottsdale Assisted Living Group Home from the very beginning of his journey.

My mother lived at the Central Scottsdale Assisted Living care home for over four years. Throughout this time my family and I were very grateful for the excellent care she received. During our first meeting with the owners, Diana and Ted demonstrated their professionalism and experience with eldercare. Most importantly, their heart for the business and for the residents who live in their home was evident. They assisted with my mother’s initial transition to their home, welcoming her and helping her to feel comfortable. As the symptoms of her dementia/Alzheimer’s condition progressed, they adapted her care as necessary and with expertise. I especially appreciated Diana’s proactive communication with me and I felt very comfortable asking questions and raising any concerns that arose throughout the various stages of my mother’s health during this time. Despite the inevitable physical decline involved with her condition, visiting my mother was a positive experience because I witnessed how well she was being taken care of both physically and emotionally: mindy, body, and spirit. I often commented that she was in a “bubble of love” at the CSAL home. Every aspect of care met an excellent standard including: the cleanliness of the home, the appetizing meals residents receive, gentle assistance with hygiene and personal needs, and overall health/medical management. Equally important, was that her care was delivered with kindness, respect, and love. Central Scottsdale Assisted Living gets it right with both the big things and the little things. The smiles my mother received from her wonderful caregivers meant the world to me. Other touches such as flowers on Valentine’s Day or weekly activities with music or art enriched my mother’s experience. In the last several months of my mother’s life, CSAL welcomed the integration of hospice services which allowed for my mother to have peace and comfort in her final days. It’s quite a blessing to be able to say that my mother’s surroundings and care helped bring joy and love into her life, to the very end. My family appreciates this more than words can say.

Diana and her staff are very professional and offer excellent care during the time that we use their facility. Best facility in the Phoenix area.

My mother has been a resident at Central Scottsdale Assisted Living for over 5 years. The care she receives there is unsurpassed. The caretakers and the family who run the home are kind and loving to all the residents. The food is lovely and there are a variety of parties as well as entertainment both weekly and seasonal. Tge home is beautiful and in a quiet, nice neighborhood. We are blessed to have found such a nice home for my 100 year-old mother.

My Mom lived at Central Scottsdale Assisted Living for the last two years of her life, when she was no longer capable of living on her own. Diana and her staff there did an amazing job of making sure her needs were met, were kind and patient with her and gave me great comfort knowing she was in good hands. Due to their care, we were able to avoid placing her in a nursing facility and she was able to pass on in a loving environment.

We live far away and were very fortunate to place Ruth in this excellent facility, with an extraordinary staff, delicious home-cooked meals, the highest standards and professionalism, and an amazing culture of caring for elders as revered members of their family. Each resident receives individual care and attention to live as fully and comfortably as they can, and the staff looks for every opportunity to stimulate and enhance the daily lives of the residents. The continuity and abilities of the caregivers allow any illnesses or declines to be identified very early and acted on before they become more serious—this is enormously important. With timely and thorough communications, and the capability to adjust for Ruth’s needs as she declined and through hospice, Central Scottsdale gave us peace of mind and provided Ruth a wonderful home. --Merrill and Nancy