Ophthalmic Surgeons And Physicians Ltd's Online Review Report Card

I had my first appointment with Dr. Matsumoto in August of 2024 for a cataract. I went to the Sun Lakes AZ office. The wait for a 9:00 am appointment was long but I didn't pay attention because I had seen Dr. Mansueto in this practice years earlier and loved the practice. I had several appointments before having my cataract removed in November of 2024. My experience is the same as the recent one star reviews. The wait in this office is DISRESPECTFUL to the max. Wait to be called back to a room runs from 45 minutes to an hour and 15 minutes. The doctor seems to come into the room within 15 minutes of you getting there. At one point during my recovery I phoned 3 different extensions on a business day to try to speak with a human because every recording suggested I might not hear back that day. I had matter that looked infected discharging from my cataract eye. I finally got a young lady (not bright) and she said oh dear ... I have not heard of that ... and put me on hold. She came back to the call and said, well, you have an appointment next week. They will look at it then. !!!! At one point I asked the 'check in gal' ... is it normal to wait extensive amounts of time before being brought into a room? She was reluctant to answer but responded with ... you will be called back soon . When I was finally called back, the young olive skinned girl slammed the door and was obviously annoyed that I suggested the office was running very slow! When I spoke with Dr Matsumoto about it he said the office manager (Cindy Leonard) is in charge of the staff. I asked Dr. M ... when is the best time to schedule an appointment here because I always wait a very long time. He said ... something magic happens at the end of the day ... everything gets caught up because if I don't leave on time, neither does my staff. So Dr. Matsumoto must be ok with the wait during the rest of the day. He also is part owner of the Gilbert Surgery Center where my procedure was done. The facility is TOP NOTCH AND WELL MANAGED. Very unlike the management of the Tempe office (and maybe Sun Lakes office too). There was many other times the Tempe office was frustrating...I was told I would get a phone call within 3 weeks (???? 3 weeks????) to answer other questions I had (I had been bitten in the eyeball by a dog and had weird issues with a misshapen eyeball). Dr. M finally returned my call 2 weeks and 6 days into the 3 week timeframe. If you call and ask them to leave a message for a Dr to call you back ... they say 'sorry, the doctor will not call you back.' When I asked Dr. Matsumoto the day I confronted him about all this ... he said, 'you can leave a message. I will call you back.' I said, 'your staff will not take a message for you to call me back.' His shoulders slumped and he said ... right. He said, 'leave a message on the recording after hours. I will call you back.' I understand this practice serves a lot of confused older people and this probably doesn't make sense most of the time. I HOPE YOU SEE THE FRUSTRATIONS OF DEALING WITH THIS PRACTICE!!!! Onward to the optometrist area. I'm a business manager and highly annoyed at mismanaged businesses. I WILL NEVER RETURN TO THIS ONE. So I use my time to speak with the others in the optometrist and waiting room. When I start speaking about the wait there .. everybody looks at me. I say ... raise your hand if you're annoyed? EVERYBODY DOES!!!!! But they say ... Dr. Matsumoto is the BEST! I say ... there's a lot of BESTS BY NOW!!! I say ... ok who gets there eyeglasses here? Everybody raises their hands. I say ... are you happy with waits, prices and service? NOBODY IS!!! I say ... I get my glasses at Wal-Mart!! Their service and prices are GREAT!!! Everybody started whispering to each other. I think this office will see a change in optometrist demands for sure. There are two employees who stood out to me in this practice. Like they don't belong because their work ethic is so much higher than the rest of the staff. Kelly who measured my cataract and Jair who helped note the results of my surgery. So ... if you're frustrated ... DON'T GO BACK!!! Find a new best doctor and praise them for their proper management of their office as well as their skills as an MD!!! Cindy Leonard should be fired if this is her fault. Dr. Matsumoto ... you should be ashamed of yourself for allowing the disrespect of your patients' time. My surgery was completed 2 months ago. I still have a halo around lights at night so I guess I get to live with that. I was told I had a high percentile chance of that changing. DON'T GO HERE UNLESS YOU DON'T VALUE YOUR TIME. If I have a need to see Dr. Mansueto again ... I will try because she is truly amazing!!

While you may have a wait at times, Dr. Grossman is one of the finest optometrists I have dealt with in my 75 years. He is kind, patient, helpful and highly professional. I feel so fortunate to have had him caring for me through and after my cataract surgery. He also cared for my husband after his surgery and we had the same reaction. He was truly wonderful.

The staff is very professional, nice and quick. I never have to wait long.

I went to the Sun Lakes office. The staff was really nice here, friendly, thorough, and made me feel comfortable. Dr. Grant did a great job. Recommend!

I was seen on time and tested efficiently. Also my questions were answered in terms I could understand.

Everyone at this office were very professional and understanding.

Very Personal and Kind Employees, Providing Excellent Care, feeling Much Better Now

The Doctor and staff were professional, appeared genuinely concerned, and thorough in explanations. They were kind and especially considerate of my hearing loss when communicating with me. Kudos!

Very professional and detailed was very impressed with the staff. I give them two thumbs up and will refer them to my friends. Great visit

Everyone was polite and knowledgeable