Narissa Whitelaw's Online Review Report Card

She then went out on an early pregnancy to return in October. This is not the problem. She and I had discussed this and she said she would handle. Then, when I had to see the PA who was left in charge a series of messages were handled by a woman who did not translate my messages correctly (* with a very squeaky little voice) culminating in my having to come back into the office to see him during this duraction if I wanted anything. I spoke with the office manager who said she would relay the issue to the Dr. when she returned. At that time I cancelled all appts leaving this office permanently and now have not one, but two appts on the books which I have cancelled yet again this morning. I don't think things were handled correctly in her absence.

Worst most disorganized care provider I've had the displeasure of visiting. I saw the doctor in April, I called the office twice asking about my balance and was told both times "our billing department is closed try again later" never got a bill notification by mail, email or phone until September when I finally recieved a notice that I was going to be sent to collections. Now today, I got another bill from a lab they ran in May that is apparently billed separately but the doctor didn't file it until December. I'm livid, no other service could do business like this, I would never pay a remodeling company and then 6 months later the contractor calls and says, oh you forgot to pay the plumber, that's another $500 please.

She is efficient and professional

Staff prevented me from seeing the doctor; she allows them to do so Despite numerous complaints about the staff at Dr. Whitelaw’s practice, I must add my experience of the exceptionally egregious behavior of this staff, which was toxic, far beyond a lack of caring or professionalism. The behavior of the staff, specifically Teresa at the front desk and the “office manager” were on April 29, 2021, inexcusably abusive to me. They exercised their “authority” to deprive me of needed treatment and to prevent me from communicating with the doctor. For four months, they failed to process referrals to a specialist (and lied about it). And on this day, they refused to let me see the doctor, to schedule a telemedicine conference in which my pressing medical needs might be addressed, or to provide a copy of lab results containing vital medical information, so that I might bring that information to another doctor. Dr. Whitelaw and the El Sol Family practice are entirely responsible for this behav

Well I went to see Dr. Whitelaw for the first time as a new patient. She was nice but not very thorough in assessing me. She prescribed me two medications which she stated that her office staff would call in on Friday at the end of the day but now it is already tuesday and they still have not called in my prescriptions. I have called the office on Monday and Tuesday, Monday I spoke with the medical assistant who said she would take care of it and Tuesday I left a message and no one called me back. So what kind of doctor does that? I am a brand new patient to her and already I want to find a new doctor.

I saw Dr. Whitelaw once and she was pleasant. I would recommend her, but I can't get past how unprofessional the front office and nursing staff is. I will not go back.

Dr. Whitelaw is professional, caring and knowledgeable, and I would like to remain a patient of hers; however, her nursing staff is disinterested at best. For my first visit, the nurse failed to order blood tests, which simply meant sending a message to a neighboring room. A few months later when I called for a refill, the nurse didn't return my call; finally, after leaving 3 messages, I was able to get through to her. Additionally, I've had other experiences similar to these two. Now that the staff is moving to Tucson, I am hesitant to stay with Dr. Whitelaw as I was looking for a physician in the Vail area. The overall experience with Dr. Whitelaw was wonderful; regarding her nurse, the experience was awful.

Had been to Dr. Whitelaw several times. Her communication about office procedure and my care was vague. Never followed through on anything. Scripts were not approved in a timely manner. I was getting sicker and sicker and point blank, asked her to help me get well. She never knew who I was or had updated herself on my issues before seeing me...and then had no patience to listen to my concerns. She is not capable of diagnosing anything beyond a sniffle. She actually walked out of one of my appts and never returned, leaving me sit there with no help for my ailments. Turned out I had a form of cancer.

Dr Whitelaw is great, but the nursing staff is terrible! The nurses are hateful on the phone and when Dr is not around.

I finally have someone who was willing to personally look into the issues I've been dealing with for years now. She took a genuine interest in addressing the problems I am having and not just treating symptoms. For the first time I feel like there is an actual plan to determine the cause of my pain. Thank you Dr. Narissa! Sincerely, Barbra Magee