Ronald M. Mann's Online Review Report Card

I have been going to Dr. Mann for over a decade. I showed up today for my yearly body scan by him and Jessica came into my room and started the examination. I had no clue who she was as my appointment was supposed to be with Dr. Mann and was made a year prior. I was not contacted at all to be notified that this change was being made and was told they do not contact the patient when this happens. This is totally NOT acceptable in my book. The fact that they acted like it was no big deal really shocked me. This is definitely not how patients should be treated!

I saw Dr Mann for my first visit to him today! I've seen many dermatologists and he was one of the top ones. He is thorough and very competent. I felt like I was in excellenthands!

I like Dr. Mann a lot. He has great bedside manner, is highly knowledgeable and intelligent. I feel very comfortable that when he has done a skin scan or a special need item, that I have worked with one of the best Dermatologists in the business.

Absolutely *horrible* scheduling and customer service at the front desk. The receptionist and scheduling clerk (in the back) were outrageously rude and give new meaning to the term "snotty." Having a history of melanoma, I had been seeing Dr. Mann since approximately 2010. Over the past couple of years, I have been constantly rescheduled, bumped around, and swindled into seeing the Physician's Assistant instead of Dr. Mann. While in the office, they then blamed me (AGAIN) for their ineptitude in scheduling incorrectly stating that I was a no show. Prior to all of this nonsense, Dr. Mann himself asked the scheduling team to "wipe the slate clean" in regards to so-called "missed appointments" (which were more so the fault of the inept schedulers) so I could get back in to see him more frequently and not have to see the Physician's Assistant. Knowing I had a history of melanoma, Dr. Mann had directed his staff at one of my check ups to have me get in more frequently to him. Regardless, I

Absolutely *horrible* scheduling and customer service at the front desk. The receptionist and scheduling clerk (in the back) were outrageously rude and give new meaning to the term "snotty." Having a history of melanoma, I had been seeing Dr. Mann since approximately 2010. Over the past couple of years, I have been constantly rescheduled, bumped around, and swindled into seeing the Physician's Assistant instead of Dr. Mann. While in the office, they then blamed me (AGAIN) for their ineptitude in scheduling incorrectly stating that I was a no show. Prior to all of this nonsense, Dr. Mann himself asked the scheduling team to "wipe the slate clean" in regards to so-called "missed appointments" (which were more so the fault of the inept schedulers) so I could get back in to see him more frequently and not have to see the Physician's Assistant. Knowing I had a history of melanoma, Dr. Mann had directed his staff at one of my check ups to have me get in more frequently to him. Regardless, I have had to wait close to one year to see Dr. Mann, only to have the schedulers change the day and time on me last-minute AGAIN and AGAIN only to book me with the P.A. without notifying me. I lost a day's worth of pay due to the scheduling team's incompetence, only to have them lie to my face that it was my fault and not their antiquated system. The outrageously snotty clerk went so far as to say that Dr. Mann is no longer my dermatologist without even having the fair opportunity to see him on my long awaited scheduled appointment. Dr. Mann was unaware of this nonsense going on in his office, but I hope he gets an opportunity to read this (along with the many other similar reviews on other forums) so he can make some much needed changes with his terrible staff. No disrespect to Dr. Mann who is actually a very compassionate and highly competent doctor. But, his staff should be reprimanded for their utter lack of competence, decency, and customer service. I would NOT recommend anyone coming to this office unless you want to be treated horribly and with complete disdain.

Absolutely *horrible* scheduling and customer service at the front desk. The receptionist and scheduling clerk (in the back) were outrageously rude and give new meaning to the term "snotty." Having a history of melanoma, I had been seeing Dr. Mann since approximately 2010. Over the past couple of years, I have been constantly rescheduled, bumped around, and swindled into seeing the Physician's Assistant instead of Dr. Mann. While in the office, they then blamed me (AGAIN) for their ineptitude in scheduling incorrectly stating that I was a no show. Prior to all of this nonsense, Dr. Mann himself asked the scheduling team to "wipe the slate clean" in regards to so-called "missed appointments" (which were more so the fault of the inept schedulers) so I could get back in to see him more frequently and not have to see the Physician's Assistant. Knowing I had a history of melanoma, Dr. Mann had directed his staff at one of my check ups to have me get in more frequently to him. Regardless, I have had to wait close to one year to see Dr. Mann, only to have the schedulers change the day and time on me last-minute AGAIN and AGAIN only to book me with the P.A. without notifying me. I lost a day's worth of pay due to the scheduling team's incompetence, only to have them lie to my face that it was my fault and not their antiquated system. The outrageously snotty clerk went so far as to say that Dr. Mann is no longer my dermatologist without even having the fair opportunity to see him on my long awaited scheduled appointment. Dr. Mann was unaware of this nonsense going on in his office, but I hope he gets an opportunity to read this (along with the many other similar reviews on other forums) so he can make some much needed changes with his terrible staff. No disrespect to Dr. Mann who is actually a very compassionate and highly competent doctor. But, his staff should be reprimanded for their utter lack of competence, decency, and customer service. I would NOT recommend anyone coming to this office unless you want to be treated horribly and with complete disdain.

He is a great doctor. I never wait. kind, very personable I go to the Casa Grande office.

What an AWFUL practice. Needs to be shutdown. I went for an easy Hidradentis Supporativa visit. For this chronic skin condition I needed to be put on a mild antibiotic I've been on for ten years. Not only did they say overcharge the visit but for some reason they never fill prescriptions. Every time my medicine was up for renewal they would deny it. While I was on vacation and off my meds because of them for months I had a bad breakout and needed my prescription. They refused to fill it saying I hadn't been seen for 5 months. Later they denied it again saying I needed to come in once a year even though my yearly appt wasn't up. Then the next time they denied they said it was because I needed to be seen every six months. The office people are horrible and condescending. When I called they asked if this was "about my rash." You work at a dermatology and you can't even have the tact to use the medical name? Which isn't a rash at all? Very rude, horrible practice. Very unprofessional. Will not recommend to anyone.

Prepped for Mohs surgery and the impatient doctor removed tissue to the bone in one pass. Then sent to a plastic surgeon recommended who turned out to be a huge mistake.

He reviewed the Mohs process with me several times, but he did not follow this procedure during surgery. He had no plan for repair of the surgical site. Beware.