Crossroads Dental's Online Review Report Card

The dental hygienist was very through and professional. Great experience!

It doesn't matter whether I get dental care in Winter, Spring, Summer, Autumn this Clinic offers and delivers Top Notch High Quality Professional painless treatment I got cleaning, replacement of crown, partials, etc. Great Work from Customer Service desk, Hygienist to Dentist Chair, truely the Best in all of Hampton Roads, I do recommend my family and friends, and we are all satisfied patients!

I had to give it one star. Atrocious. I had a dental emergency. I called and gave them my specific dental insurance, exactly what it was, dhmo policy. They said they accept it and if I got there by noon I could be seen as a walk-in. I live in Norfolk and they are in Chesapeake, but I didn’t care about the 30 minute drive so I could be seen. I arrived at 10 am, filled out the paperwork, provided insurance card and told I would be seen. 15 minutes later I get a call while waiting in my car to be seen that they don’t accept my insurance but will see me for $199. All could have been avoided by truthfulness regarding insurance acceptance. Poor service in an emergency situation.

Went in for my teeth cleaning and it was as pleasant as that task can be. The hygienist was friendly and gentle while doing the cleaning. Very satisfied with the results.

Some of the absolute worst customer service experienced! The turnover is so high, you almost never see the same person twice. The worst!

Awesome dentists that treat you like family. They made my first experience there great via timely service and attention to detail. Well definitely be coming back for future treatments.

My husband was in severe pain for the last week. We are new to VA as we just moved from NJ a little I’ve 6 weeks ago. Everywhere I called no one would see him until late November. I was like “he is in pain” and all I got was sorry we have no openings. I called Crossroads and they said just have him come in. They are wonderful and very professional. They helped in his time of need. I give them a 10.

Very professional staff especially Connie Baynor. Met the new Dentist Keiara Evans, DDS, who was very friendly. Overall nice visit after being away for over 2 years.

I always have a wonderful experience. My dental hygienist and my dentist, Dr. Angela Lanier are the best!

I am very pleased with the care I received at Crossroads Dental. Everyone was so pleasant and accommodating. I am so glad a friend suggested Crossroads to me.

Excellent, excellent and excellent.

The doctor and staff were professional and comforting. I’m happy I found Dr. Lanier and her staff they are awesome!!!

Excellent service

Me not knowing how to give them half of the remaining star doesn't prevent me from writing it as 4-1/2 Star servicing. Every visit to Crossroads leaves me enthused about the next their level of professionalism is exceptional and they listen. As they well know down to 27 teeth I am not the best of clients well capable of rendering a Tarzan Yell from the time I enter the establishment that could be heard to the back they still greet me with Welcome Mr. Carpenter

Dr. Angela Lanier and her team are very good, compassionate and caring. I loved the new hygienist, Olivia!

Dr. Lanier is amazing! She is honest, caring, and extremely knowledgeable. The staff made it so easy to schedule and they got me in right away. Highly recommended!

Always the best experience visiting Crossroads! The front desk staff is so welcoming, patient and helpful. Dr. Lanier is wonderful! She answers all of my questions and makes me feel safe as I am nervous when visiting the dentist. Her assistants are great too! Definitely make an appointment.

Always the best experience visiting Crossroads! The front desk staff is so welcoming, patient and helpful. Dr. Lanier is wonderful! She answers all of my questions and makes me feel safe as I am nervous when visiting the dentist. Her assistants are great too! Definitely make an appointment.

Everyone was so nice and patient with me. I had an extensive cleaning, which takes some time. I do not really like the noise and the process it self causes me a little anxiety. However, I know it's necessary. The hygienist played music for me and stopped every time I needed a break.Thank you.

It went well but the cost keep increasing.