Rong Huang's Online Review Report Card

One of the most understanding, patient, and funny doctors Ive met! Shes a bit old school (she likes to use paper charts for her patients) but she is efficient and personable. You can definitely tell that she has years of experience as a physician. Highly recommend.

Yelp and consumer reviews are there for a reason, and I should have taken heed. The trusting person that I am I signed up for an appointment and set myself up for one of the worst experiences with medical providers Ive had in my life. On March 3, I arrived for a doctors appointment (I mistook the doctors name to be a male doctor) for regular check up. Upon giving my insurance details I asked the front desk helper to ensure I wouldnt have to pay anything out of pocket for the visit and he assured me everything was covered by the insurance. When I realized the doctor was a female, I immediately asked for a male doctor for reasons for comfort when it comes to intimate tests. She immediately asked the office help to book an appointment with one Dr. Robinson, a male doctor, in mid April. I was about to leave when she pulled me into a room and started asking me a bunch of questions. In my head I thought that was weird because I had booked an appointment with a male doctor. But out of politeness I responded to her questions and shared some of my problems with her. She then suggested Flu and Tetanus shots. When I asked her if these were covered under insurance, she said yes, so I complied. What was weird about the experience was that the whole time the door was kept open. In that small cramped office, the noise was at extreme level (four or five medical people shouting into phones all at once, etc.) and also there was no privacy. The small room was unsanitary, piled to ceiling height with random cardboard boxes, and things strewn all around. Cut to a few days back when I saw they had charged twice. One for preventive care ($240) which was covered by insurance. The other for New Patient ($340) for which I was charged $250 out of pocket. I called back to complain the new patient shouldnt have applied because I hadnt been explained about this and besides I had asked for a male doctor and scheduled an appointment for the original intent of my visit. I got May on the call. Rude as others have reported before me, she immediately started scolding me. She blamed me for rescheduling appointments with Dr. Robinson. A few days ago the office had called me to say the doctor couldnt keep his original appointment and if it was okay to move it up by a day. I said, sure, no problem. Now May blamed me for inconveniencing the doctor by moving the appointment and hung up without trying to resolve the issue with insurance agent on the other end. Today I got call from the guy at the front desk who had signed me up first and from whom I had sought assurance that the insurance covered everything and he had replied in affirmative. On the call, he started off by regurgitating sales pitch about how the hospital upholds its integrity and customer service, etc. Talking about the false charges and their lies and malpractices, he finally said it was all me, that I had brought it upon myself. $250 will not break my bank. But if I caved in I will be encouraging them with their malpractices and lying and scamming new patients, and their overall unprofessionalism. Therefore I have decided to take them to court. If there are others who have similar complaints and want to join me, please message me.To others looking into using their services, stay away. As others before me have warned: this place is shady, unsanitary, crowded, claustrophobic, and their interactions with new patients are based on lying and cheating. They just want your money above everything else.

Very nice and knowledgeable doc who has a cool hat and values your time. She really considers the overall health of her patients before making any decisions concerning drugs or prescriptions, which I appreciate.

This office deserves 0 stars! Very inefficient stupid and rude receptionist!Two months ago I called to schedule a first appointment for a relative who regrettably switched to Anthem who has the same medicor customer service as this doctors office but thats another topic.So I call and they say they were closed due to Covid 19 and only taking phone appointments. Thats fine. The stupid girl answering phones asked for the patients information and after providing all this, first she said she couldnt locate the name in the system, then she said the info did show up but the patient was no longer with anthem and anthem booted her out. I said she didnt know what she was talking about and told her to get stop making things up and provide a date for a phone appointment asap because the patient needed prescriptions urgently or get me another receptionist because she had no customer service skills and didnt know what she was doing but said she was the only one there. This scum of a receptionist suddenly said this wasnt working out and abruptly hung up on my face! Where was the customer service? I had to call anthem and they confirmed the patient was a member and I explained what happened and anthem said they would get a first appointment for the patient. Never happened and this crap doctor never called back! That stupid receptionist has no customer service skills and who is she to decide the call is not working out?! she is suppose to help and figure things out not hang up! I dont know how scum like her keep their job having 0 customer service skills!

What a drama and shady place! Unless you have unlimited time and money to argue with them! The billing clerk(Her name is May  )is extremely rude and arrogant, she was yelling at me over the phone. If you are a patient, please read my horrible experience. Dont waste your time and money on this place!!!!You will be treated poorly and rudely!!! I started to visit Dr. Kun Huang since 7 years ago. In 2018/11, I made an appointment with Dr Kun Huang, since she was out of town, her sister, Rong Huang saw me instead. Here is the strangest experience started. Because I basically just brought my former form to asked Dr Rong Huang some questions, before I left their office, I asked if I have a copay. They told me I dont have to pay. After a month, I started to receive mail that says I owe them $25 . I immediately called them, the lady on the other side of the phone told me she didnt see I owe them anything. Since then, I keep receiving mail every month, and endless phone call from them said that I owe them money, 2, 3 times phone call every week, since 2018/11 until now 2019/9. I had made trip to their office the beginning of this year, and asked them if I owe them money I can pay now. The two ladies at front desk checked their computer carefully, and told me there was no balance left in my account. I said there was an lady kept calling me to pay, are you sure?They said May was in charge billing, she  must misunderstood some information, they told me no worries. So I left. After that, endless mails and rude phone calls have never ended. Yesterday(2019/9/27), I need my TB test result from them, so I called them. May answered my phone. I asked her if I can get my TB result. May : You still havent pay your $25, since you are overdue 90 days, you need to pay another$25 late fee. Total $50.Me: But you guys told me I didnt owe anything. May:Whoever told you that , they are wrong. They are no longer work here. You need to pay $50 nowMe: But it is not my fault. Your employee told me that. I can pay you $25, but I am not responsible for the late fee.May: I DONT WANT TO ARGUE WITH YOU!! You need to understand that everybody makes mistake, those two ladis made mistakes, they werent trained for billing. I am the one who collect the bills. I called you and mailed to you many times, you wouldnt pay your bill. You wasted a lot of my time. Me: I walked into the office,I believe what a real person told me rather than someone over the phone to ask my bank card number. Can I talk to Dr. Kun Huang?May:YOU ARE MAKING YOURSELF DIFFICULT!  NO! Kun huang is not here. Dr. Rong Hung is busy. She doesnt have time to talk to you! Me:Can you deliver a message , say I would like her to call me back when she is available?May:I will tell her you refuse to pay.Me:No, that is not what I say. Please tell her the truth, I am willing to pay what I owe, but I am not responsible for your employees mistake.I waited all day, no body called me back,so today(2019/9/27) I made another trip to their office.It took me 20 minutes to get there, arrived at 10:30.The girl at front desk told me that Dr Rong Huang was busy. I asked if I can talk to Dr Rong real quick. She told me she cant interrupt DR.I had waited about 40 minutes. Meanwhile, no greeting, the same way they treat other patients, no expressions, indifferent answers...  Finally, when Dr. Rong Huang came out, I was trying to tell her what happened, he seemed very busy, didnt let me finish. she told me that, the reason her stuff got confused is because I am patient of Dr. Kun Huang, under kuns account, I dont owe anything. But under Rongs account, I owe Rong $25. so those two ladies didnt see any balance last time. She also told me no more argue, she will take care of it. Me: But May was yelling at. And how much do I need to pay?  I want to take care of this problem now.Rong told me she was very busy and told to talk to front desk.So I went to the front desk, told one of the lady what DR said. I am still confused how much I need to pay. The lady told me to wait and talk to the Rong. This time I waited again, it was almost 12:00. I went to the small room behind their front desk, asked Rong, how much I need to pay you? Rong seemed very mad, why did you come in? I am busy right now. Dont you see I have other patients waiting for me? I told you I will address it. After this conversation, I understood where Mays rudeness come from? When your doctor doesnt care about their patient, the quality of their job, how can a clerk care?When I was ready to leave, May came out to me, and said , You dont need to pay today. Rong will ask kun to put your balance under kun. I said, do you mean you still asked me to pay that $25 in the future?She answered in a haughty voice, if you visit kun next time, you need to pay $25. But today, you are good to go. So far, I didnt hear any apologies for their poor management and rude attitude.

This is more of a review of the office staff and billing clerk and reflects the capitalization of the work they do.Ive been going to this office for years and had been seeing Kun Huang and while she was on vacation they scheduled me for Dr. Rong H.   As I thought they were in the same practice I had assumed that it would be a general visit.Rather they billed me for a new visit which per coding guidelines would have been an average of 45 min and a through exam.  The Dr. never touched me and she couldnt remember the actual illness I was referring to until I searched it up for her on my phone.  In the end I was left with a 300 dollar bill for something that should have been a standard visit.  What made matters worse was the billing clerk Jennifer tried to defend her coding of the office visit by saying they had policies on what is considered a new visit and she sent me blog posts from the internet on what the timing of a general new visit should be.   This was not her office policy or formal handbook.  It was someones opinion on the internet.  I challenged her because the service itself did not reflect the medical coding definitions per the National CPT handbook and could have been considered fraud because those visits are about 58x more expensive.   I told her in fairness I would pay for 2 office visits because I was seen but not per definition as nationally accredited coding book.   She instead sent me to collections. I would clarify every time the type of visit and code you are getting from this shady office clerk.  Its unfortunate theyve lost a client.  Over what one office clerks pride?  Good luck.

Smart, friendly, and thorough.

I went to this Dr Kung Huang a year ago and i was not very impressed but still received average service. One thing i did not like is that they use another person in the patient room during the visit who i guess record everything said during the visit. I felt uncomfortable to have someone beside my Dr listening to my personnel and confidential issue (If you dont want to share be aware). Anyways passed that i went back recently for a physical and had some discussion about my health in general and as asked by the Dr IF I HAD ANY HEALTH CONCERN i honestly responded that yes i had  back issue and so forth. Well Surprise i was charged for physical and medical. When i called Lea who is, i guess the front desk lady, she took time to explain to me the charges. I did agree to all of that only and only if this was true.First the Dr only recommended me to a physical therapist but did not bother to order some X rays to verify if Therapist was needed or may be confirming her diagnostic and at least justify the service and the charges (I would of accepted it) NO she Just listened, gave me her thoughts handled me a Business card of a specialist.I asked why we are not told at the beginning of the visit here is what is physical and what is medical visit just by honesty to the patient. I was told that the Dr dont tell that to the patient. And....why not?? SO if i understand when we go to the dDr for a physical, at least for Dr Hung if we are asked how do you feel or any health concern just make sure to lie and say no all is good and be alerted all the time of what you will be saying that might be interpreted as outside physical and chargeable. (FUNNY) Also i received a second bill from the same Dr and this time for reading me the results of the blood work i did. They required me to come to the office right away. I was very worried about this so i went out there and the Dr started telling me that i had a high Cholesterol and that i had to do things...the usual speech but i did appreciated. However this did not require a Dr visit since ive had already had this issue for the last 5 or 6 years and all my previous Drs were just giving me a call and explained that to me without any alarming emergency office visit. So Why again having me come so i can get another bill an charge from this Dr. (She already knew through my past visit with her about my cholesterol. Dont care about the money but at least justify the money you are charging for in a descent and honorable way.Nothing i can do i will pay and look for another Dr who believes in ethic more than money. We are put in the way where Dr has a full freedom to evaluates without any control of any kind They charge your insurance The insurance charges you You file a claim with your insurance and the sad part is that the Dr is always winning at the end. It is at their own and solely discretion.And no i am not angry just disappointed of some Dr practices but this is our medical system. I will leave these people to their consciences

My wife has seen Dr. Rong Huang for years. If I didnt already have a wonderful doctor myself, Id switch to Dr. Huang.She makes you feel she has all the time you need, when I know, being a physician myself, that this is not the case. Nevertheless, she doesnt hurry you, doesnt interrupt, shares her thinking out loud, asks questions then LISTENS, and invites you to ask questions. She is a gentle soul and treats you with kindness, consideration and respect. You are part of her team, not just a patient with symptoms.Being a physician myself, I can attest to her diagnostic acumen and medical smarts. When Ive attended appointments with my wife, I learn new things from Dr. Huang. I cant rate her higher than a 5star on Yelp, but would if there were more stars. Ive never met a better doctor.

Rong Huang has been my primary for years; my husband and his parents switched to her. My father in law is a retired doctor so take that as high praise as well. The office staff is also the best Ive ever met so nice and helpful. So grateful to have this office nearby!