Kelvin Yeh's Online Review Report Card

It has been over two years, but the injury caused by this shameless doctor is still severely bothering me. I can't forget the day in 2020 on November 20th, when I had an appointment with him at 3:15 p.m. I arrived at his office 30 minutes earlier but when my appointment time was up, the staff told me that I had no appointment. Apparently they screwed up the scheduling and tried to use a nonsense excuse ...

电话长期无法接通，一直等不到检测报告！差评！！ The phone can't be connected for a long time, and I can't wait for the test report! Bad review! ! (Translated by Google) The phone can't be connected for a long time, and I can't wait for the test report! Bad review! ! The phone can't be connected for a long time, and I can't wait for the test report! Bad review! !

First visit went great! Dr was very attentive and informative, staff was also helpful and nice!

Had my initial consultation with Dr Yeh and he seemed knowledgeable and friendly. Had a colonoscopy and endoscopy done on the same day. Ok great . When I went back for my follow up appointment he said I needed to take Protonix and that his staff would send the prescription to my pharmacy. As I was leaving his office his front desk lady said to me Dr yeh doesn’t wok with the medical group that you’re assigned with but he saw you as a courtesy. If you’d like to keep seeing him you’d have to change medical group. She gave me a list of the medical groups he works with. I thought no problem, I called my insurance company and switched to a different medical group. Immediately after that I called his office back and informed them of my change . Great I thought! A month later and I still haven’t gotten my prescription because his staff or Dr Yeh himself haven’t sent my prescription to my local pharmacy yet!!! I’ve called them at least 3x about this I can’t believe it. I went to this doctor for help! I have terrible stomach pains . Who do I complain to? His staff is unhelpful there’s one lady at the front desk that barely speaks any English and the other one there is not there all the time. I do not recommend this doctor!! Go see someone else !!

I was very surprised to see those reviews with nice words for this doctor, Kelvin Yeh, which absolutely opposed to my latest personal experience with him and with his staff in his clinic located in Monterey Park. In late November 2020, I visited him for my first time upon an appointment made 3 weeks prior over the phone with an authorization approved by Optum, the medical group of my insurer - LA Care. As a handicapped bus-riding senior walking with a stick, I had to depart from my home 3 hours in advance with much cushion time for that appointment. I arrived at his office 45 minutes prior to the appointment time, and was instructed to sit and wait after providing my ID and Insurance Card. In another hour, my name was called and the lady at the counter told me that I had no appointment that day and they won't take a walk-in patient. "Walk-in? How can it be possible?" I was totally shocked to hear this. It's absolutely nonsense and ridiculous. Regardless of how I showed my authorization letter and indicated the date I made my appointment over the phone, she kept saying there's no record relating to my case. Per my request, the office Supervisor came out, but she said exactly the same as what I heard from the counter lady with also exactly the same arrogant and ignoring attitude as hers. Evidently, what was said by the counter lady was actually instructed by the Supervisor from the back. However, while they were not prepared I made a quick request off their guard asking them to turn over the monitor of their working computer, and I saw my name and phone number was clearly shown on the screen. Had I not called to make an appointment, how can they have my contact information? Nevertheless, they still shamelessly insisted that there's no appointment schedule for me that day and I had to leave.During our conversation, I urged them multiple times to clarify with Dr. Yeh about his attitude toward what happened. The Supervisor confirmed back that Dr. Yeh fully understood what's going on outside, and it's his decision to refuse seeing me. I didn't quite understand the real reason why they acted so much out of the way --- maybe they didn't want to admit their scheduling mistakes, and maybe after comparing patients' insurance coverages they'd kick out the one of less interest. At last, I even told them that since I had spent hours getting there, I won't blame their mistakes and would not mind waiting until Dr. Yeh had time to see me. But, Dr, Yeh and his staff still turned their cold shoulder to me and pushed me, again a handicapped old man, out of their office. I immediately filed complaints with my insurer and my medical group, and very soon I received a phone call from a lady representing Dr. Yeh's office. She tried to calm me down not to file further complaints and offered me an opportunity to have Dr. Yeh see me. This time I refused right away because I didn't have any trust in a doctor with such impolite, unsympathetic, uncaring, and cold-hearted behaviors. She also promised that Dr. Yeh would call me in person to show his concerns. But, up until now I've never received his call throughout two months. Besides his inhuman attitude and behaviors I observed at his office, I am now also able to witness his dishonest personality. A really good medical doctor needs to have good medical professionalism as well as good medical ethics, and the latter is much much much more important than the former. I don't know how good Dr. Yeh's medical skill is, but even if he's medically knowledgeable and medically skillful, he can deserve at most one star only. The other four stars are for medical ethics, and based upon what I've seen in person, I think it's very fair for me to rate him "zero" on that aspect.

My first and only visit to his office was about two months ago, when my appointment was made over the phone three weeks prior upon receiving my referral authorization. After waiting over 30 minutes in his office, I was told by the front-desk staff and their supervisor that they couldn't find my appointment and the doctor won't see me that day. Even though I caught sight of my name and phone number appearing on the front desk computer, they won't admit nothing but denied everything and asked me to leave. The staff, the supervisor, and even Dr. Kelvin Yeh were all rude, very cold blooded, and dishonest trying very hard to hide the truths and cover their own mistakes. They didn't care they were wasting my time as a 70+ handicapped senior, who spent hours taking bus coming all the way to meet the appointment but resulted in nothing and was helplessly kicked out by this medical clinic. It's a big shame for healthcare professionals to treat patients with such unbelievable behaviors.

He cured my IBS and this had been bothering me for years. I'm so happy! The front desk is busy and he was pretty casual. He followed up with a call though and I was grateful it didn't require steeper measures.

Kelvin Yeh is now working in Montreal Park. I had an appointment with him, but when I arrived at his office he refused to see me. His assistant definitely screwed up the scheduling; nevertheless, they didn't admit their mistakes but blamed on others. I've never thought that healthcare professionals can be so cold-blooded totally refusing admitting their own faults and totally ignoring a 70+ old man coming all the way for an appointment.

Dr. Yeh is super nice and does listen to you about worries etc but this review is really for the front office staff, they are AWFUL!!!! Rude, condescending, cee you next tuesdays. Beware!!!

You can NEVER get anybody on the phone at this office and when you leave a message they don't call you back, extremely frustrating. If you want to cancel an appointment it is a night mare. Dr. Yeh is OK but I think I want to look for another doctor as I am too frustrated by the office.