The Oncology Institute Of Hope And Innovation's Online Review Report Card

Everyone from the front office to the Doctor were very professional, made me feel at ease.

Great staff with care

With the exception of faxing orders for my blood tests, ( could have been an error on the lab's part) everything went well. Friendly and fast greetings, only a short wait to be seen by the Dr, and my doctor clearly explained my test results to me.

Very friendly ladies at the front desk. My Dr took time to explain everything to me.

I took my mom there who is 81 years old to have her speak with an oncologist about her newly diagnosed breast cancer. We were told my wife and I  could go in with her since she has issues hearing and remembering when she gets upset. When the male nurse called my mom back, he stated only the patient can go back, no family because the rooms are small. As we sat there in the waiting room, we saw two family's of color go back with their loved ones. I asked at the window why we couldn't go back. They pointed to a sign that said no family members. This is the 1st time in my 58 years I have felt discriminated against because I am a white male and my 81 year old mom is white. I asked to speak with the office manager who was sitting working 3 feet away about why we couldn't go back and she gave us the same story. She said the doctor mom was seeing did not want family in the room because of Covid. So she takes my mom into a room, then takes us back into a different room and that is somehow better?  It should be noted too that we heard clearly a patient's name and phone number who was trying to get her pain meds refilled and how the three office staff including the manager, were discussing how she is abusing her pain medication!!  So much for HEPA laws I guess?  I am NOT taking my mom back to this office and believe iu should be investigated for Discrimination and HEPA law violations!!

The infusion room here is basically a closet it is so small

Dr. Joommee Shim is awesome, a compassionate and very dedicated doctor. No problems with the doctor. The management practices and basic customer service of the office staff however is abysmal. Just now got out on hold and hung up on twice, no call back, no apology and now it's 30 seconds past 5pm so they are closed. They have messed up appointments like crazy. My Dad has leukemia and the hoops they have made him jump through to get the care he needs are unconscionable. They need to get their s#!t together, not Dr. Shim though, she's wonderful.

If your shitty American insurance doesn't force this shitty oncology center down your throat, avoid them at all cost.  The doctors here are great and dandy, but having a terrible admin staff makes having a good doctor pointless.  They lose your paperwork, don't call you back when they say they would, take forever to get anything done.  When you sit in their lobby waiting for your treatment you can hear them goof off when they should making calls to insurance companies and dealing with patients.  It's no wonder they take forever to get anything done, which actually delays your treatment in the process, which is more added stress.Over at another oncology center I went to, the admin does all the authenticating and bureaucratic stuff for you.  Here, not only are you dealing with cancer, their staff dumps all the appointment making and authentications on you and transfers you to various places within their own company when really they should be handling it.  Just avoid please if you can.

I was assigned to the Riverside office by my HMO and I am not sure why they contracted with this group.  Read the other reviews as you will suffer thru long waiting time, uninterested receptionists, and unprepared doctors (who may or may not have reviewed your chart or have your paperwork ready) but the exasperating thing is trying to get an appt or attempt to talk to someone to change your appt time.  Both attempts were recorded as over a 60 minute wait time.  This last time, after waiting 55 minutes, I hung up and recalled again and told them no - I didn't want to wait on hold and the receptionist asked someone in the background what to do - and she said 'Oh Just Transfer Her"  What a joke their staff is!

I was very nervous about changing oncologists. I had no choice due to my insurance changes. I’m from the Menifee area and I refuse to see a man oncologist so I was left with Anaheim to see a female since there was no female doctors in Murrieta or Hemet. . I see Dr. Joomee Shim. She’s super young. Super smart. Super thorough and I couldn’t be happier. I feel like I’m important when I’m in the room with her and my care matters to her. It’s worth the drive to see her.