A&C Urgent Care's Online Review Report Card

I went here a week ago. The girl at the desk has no customer service skills at all. She answers very unprofessional. She seems unhappy.I just called again to inquire about covid testing and again, she answered very rude. I asked, what is the waiting time to get covid tested? She said, An hour! An hour! I didn’t get to ask my other questions. I wanted to know if that is for test result only or too been seen?Lady, people are coming to this facility because they are sick. People are not feeling well. People are scared, worried and the last thing they need, is attitude. I held my tongue when I was there last time. Because I don’t like to be rude. You just never know what people are going through.Dr.’s bedside manners: He didn’t wear gloves. He touched my covid test without wearing gloves. His white jacket was so dirty, it had black stains on the pockets. Like, it has not been washed in days. The only person I was impressed with was the medical assistant or nurse that performed the test. She wore gloves , mask, eye shields and gown. She was very cautious. She did everything correctly.

They need to fire whoever is answering their calls because it seems like they're trying to sabotage their business with what feels like deliberate and bad customer service. It's like they don't even want to do their job which is what they're being paid for to do.

I just got tested for Covid19 and I was out in 20 minutes! I was so lucky cause the line was super short and I got the results in 10 minutes. The nurse Yesenia was super fast too.

Came in for a covid test. Rocio was very kind and made the whole process comfortable.  In and out within 20 minutes.

Despite the rain and freezing cold, this was a very pleasant experience. I had to get an emergency rapid covid test for work and they quoted about an hour wait. It definitely was a lot quicker than an hour! All my questions were answered and I never felt uncomfortable or left wondering. The nurse doing the test was nice and quick. The test isnt pleasant but its also not the worst thing in the world. Stop being so dramatic! My results were ready in less than 5 min and I was on my way. Definitely recommend this place

I went here a week ago.  The girl at the desk has no customer service skills at all. She answers very unprofessional. She seems unhappy.I just called again to inquire about covid testing and again, she answered very rude. I asked, what is the waiting time to get covid tested? She said,  An hour! An hour!  I didnt get to ask my other questions. I wanted to know if that is for test result only or too been seen? Lady, people are coming to  this facility because they are sick. People are not feeling well. People  are scared, worried and the last thing they need, is attitude.  I held my tongue when I was there last time. Because I dont like to be rude. You just never know what people are going through. Dr.s bedside manners:  He didnt wear gloves. He touched my covid test without  wearing gloves.  His white  jacket was so dirty, it had black stains on the pockets.  Like, it has not been washed in days.  The only person I was impressed with was the medical assistant or nurse that performed the test.  She wore gloves , mask, eye shields and  gown. She was very cautious.  She did everything correctly.

I wouldnt even put a star to this location if I didnt have to. I went in to get COVID tested and was really scared for the process. I asked the doctor if it would hurt a lot and he said yes and then proceeded to grab tissues and joked with here are some tissues for the tears you will have he then proceeded the test and poked me with the stick tooo far back that both my nostrils started pouring out blood. I cried of so much pain when the COVID test was just supposed to have a little bit of discomfort. Wort doctors for COVID testing save your money and go somewhere better

Poor customer service. Horrible facility.. they’re not observing sterility.. the person who did my skin test does not even use clean gloves also the alcohol swab he just wiped once then that’s it no dry cotton or whatever.. also, he just asked me to sit in a not comfortable chair.. unbelievable service!!👎👎👎

This 5 star review is for Kunthy and the rest of the staff NOT the Dr. Kunthy was so respectful and helpful since he first made my appointment to be tested for covid19 he let me know all times i had available to go in and made sure i knew the address before hanging up. The day of my appointment the front staff took care of me quickly, as soon as i walked in i was greeted even though she was already with a patient before me they acknowledged my presence right away wich felt a little welcoming. They let me know my insurance plan unfortunately didnt cover URGENT CARE and asked if i wanted to go threw with the visit of course i needed to know so i was fine paying the test fee. They took me back quickly and as soon as i heard the deep voice i knew it was the guy that scheduled me, even he was so nice and said ohh we spoke i made your appointment i remember your name Marla he made small talk to not make it awkward or too silent let me know the run down b4 anything happened. The then comes in first off Dr called me the wrong name, i corrected him and he gave me a weird look i always got called Maria not MARLA so Im used to it but still want to be called by the correct name just like he would like to be called Dr not hey Mr,  he ignored my correction and freaking did it AGAIN like really man everyone else in this office got it right but the darn Dr then to do the same again wow buddie thanks. Kunthy comes back in he gets back into how the test will go down some words of advice on how to just take it and in he went, his voice was calm and soothing so i feel i was relaxed just by his tone naturally and he didnt shove the rod up aggressively. He was so calm and caring during the whole procedure, i would compare the feeling of the test to a tattoo, its uncomfortable but you just take it. Test was pricy but your health should always come first!

GO someplace else! Save yourself! This is by far the WORST clinic I have ever been to. The doctor refused to provide a renewal for a much needed medicine! He seems to think that hes better or more efficient than all the other doctors who just wrote the blasted prescription without hesitation. He recommended the emergency room, the looney bin, psychiatric evaluation he wouldnt hear us when we tried to explain to him that those things cost more money than we HAVE! He was insisting on rich people help! It was like telling Marie Antoinette that the people of France are starving. Stay away! STAY. AWAY.

Horrible customer service. Didn’t even get a chance to walk in.

Do not come here to get tested for COVID, they said it would take 23 days for results, its been 1 week and nothing! I called myself and still no results. I went out of my way to find a place that would give me results in 3 days max and yet Im here and I payed out of pocket. Ridiculous!

SAVE YOUR MONEY OR INVEST FOR THE EMERGENCY ROOM ;Lets start by saying that the staff isnt too knowledgeable with what theyre saying nor doing. Nothing wrong with internships. But when ur having an URGENT MATTER and youre not being attended quickly thats defeats the purpose of this place.They had me waiting for 30 min.And as I finally made it to the room; The wait began, once AGAIN.One fucking hour to be exact. And then the Dr.Didnt even know wtf fuck was wrong with my pain. He only went based of my theory. Meanwhile I was in sooo much pain, he proceeds with telling me his stories! So unprofessional. And he prescribed me a bunch of GARBAGE! When he had not even properly diagnosed me. He ASSUMED.Luckily I SAVED MY MONEY BECAUSE THE SHIT HE PRESCRIBED WAS EXTREMELY EXPENSIVE.I Soon went to St. Joseph Hospital; and the Service and atmosphere were a complete change. They actually diagnosed me and found my pain to be different than what that barbaric Dr had assumed. I was scammed and spent $100 upfront for a BARBARIC MAN HE WOULD NOT EVEN MEDICATE ME NOR PROPERLY DIAGNOSE ME. This place is a Joke. Save your money pls!!!

Dr. Pormir is BEYOND amazing! Hes very friendly, respectful and makes sure to ask did I answer all of your questions  before leaving the room. Maria is usually in the front, shes so sweet and welcoming as well as both the female medical assistants that helped when I visited the office.

Does not take mediCal. Waited 30 minutes to show them my card and them saying they don't take them.

Does not take mediCal. Waited 30 minutes to show them my card and them saying they dont take them.

Took daughter here for evaluation and doctor was incredibly patient and thorough. Recommended we delay our flight due to her being ill and good thing we did as she was in no shape to fly later that night. There are very few urgent cares in this area that see kids and we highly recommend this one!

My wife had an infection and has Blue Shield insurance and was told after 1 hour of waiting that her insurance was not taken at that place. At first it was fine and then not? Well, train your staff properly or get rid of them and get organized!!!

Julio did a great job he was very efficient and pleasant so professional I really appreciated his care.

Almost 2 hours waiting to do a drug test & physical exam for a pre-employment. It's very long wait, It not acceptable. Staff & Drs should have given a update of what's going on. My Employer had another urgent care that was really quick and professional. I dont know why they switch to this URGENT care.