U Smile Dental's Online Review Report Card

Itzel was very kind and attentive when they did my root canal! Very easy and not as painful as i thought

If I could give zero stars, I would. I had one of the most unprofessional and disheartening experiences I’ve ever encountered at a dental office. I first came in as a new patient about two months ago and was presented with a treatment plan. I told them I wanted to hold off for personal reasons. During that visit, someone on staff emphasized that “My insurance doesn’t pay much for root canals” — supposedly to reassure me they weren’t recommending unnecessary treatment. That comment felt inappropriate and unnecessary, especially as I was still trying to process my treatment plan. Fast forward about 3.5 weeks ago — I called back in severe dental pain, finally ready to move forward. The office submitted an insurance authorization and told me it would take about 2 weeks. I followed up weekly, and each time, not only was there no update, but the staff made it very clear they were annoyed by my calls. I remained polite and patient, even though I was in constant pain. After three weeks of this, I contacted my insurance directly (on 10/08/2025), only to learn that my root canal had been approved on 10/07/2025 — and the office had already been notified. I immediately called back to schedule, and that’s when things got worse. Lizette, the office manager, answered and told me she hadn’t received any authorization. I calmly explained what my insurance had shared, even offering her the authorization number and necessary codes to help. Instead of working with me, she cut me off and said, “umm Jennifer you’re coming off strong, and I can dismiss you for this.” Let me be clear: I was not rude or disrespectful. I was a patient in excruciating pain trying to help move things forward. I reminded her I had been waiting for weeks. Her response? “I’m the office manager. I can refuse service to you.” Then, after I told her how unprofessional and uncaring that was, she said, “You know what? Good luck with your treatment plan. I’m not scheduling you,” and hung up on me. This office lacks basic compassion, professionalism, and ethical standards. They judged me for not agreeing to treatment immediately. They delayed my care, even after approval. And when I tried to advocate for myself, they retaliated by denying service entirely. I work in the medical field myself, and I would never treat a patient the way I was treated here. If you value respectful care and communication especially during a medical emergency, I strongly recommend going elsewhere. I will also be reporting this office to the appropriate dental board.

Liz and Jackie are awesome! They were so nice and make us feel so at ease

Love. Love U smile the staff is very friendly, starting with Lizeth in the front office. Itsel is very patient with me, gentle with my X-rays, specially because I gag easy.

I had a great experience coming in for a routine teeth cleaning! From the moment I walked in, the staff made me feel welcomed and comfortable. I especially want to thank Giselle, the dental assistant. She was incredibly friendly, professional, and made sure I was at ease the entire time. She walked me through each step and was super gentle and attentive. It’s clear she really cares about her patients and takes pride in her work. Highly recommend this office and I’ll definitely be coming back!

It's a amazing spot to get your teeth cleaned and they also made me feel comfortable there to thanks to Jackie!

U Smile Dental has an amazing friendly staff I recommend this office to anyone that is looking for a great Dr and staff.Thank you Itzel & Jackie for taking care of my teeth😁

It was an excellent visit , dr Lee was gentle and helpful, Itzel was very nice I highly recommend U Smile Dental

I recently had two dental implants done with Dr. Song, and I couldn’t be more pleased with the entire experience. From the consultation to the procedure and follow-up, everything was handled with care, professionalism, and kindness. Dr. Song is not only highly skilled, but also patient and thorough. He took the time to explain each step, which helped me feel completely at ease. The implants feel great and look so natural! A special shoutout to Liz at the front desk. She’s always so friendly, organized, and welcoming. She made scheduling and insurance a breeze and always greeted me with a smile, which really helped ease any nerves. What really stood out to me was the follow-up care. Dr. Song and his team checked in with me after the procedure to make sure I was healing well and feeling comfortable. That extra level of attention made all the difference. I highly recommend this office to anyone looking for quality dental work in a friendly, supportive environment. I’m so glad I found them!

I want to thank U Smile and their dental team for squeezing me in last minute with a toothache I kept prolonging because I had anxiety to go to a dentist. Dr. Lee was straight to the point and explained the process while giving me a painless visit. Liz thank you for taking me on short notice and making my experience pleasant.