Apple Valley Smiles Dentistry And Orthodontics's Online Review Report Card

This was my first visit and the people were awesome. Very friendly and forthcoming. I’d definitely recommend Apple Valley Smiles to everyone. No problems at all

Rude front office staff that acts as if you are bothering them. They made a mistake with my scheduling for tooth pain resolution and they laughed at me when I asked why the mistake was made. The dentist Paclibar refused to speak to me because she was on lunch. They could not have cared less that I was in pain and needed treatment. They acted like waiting 3 weeks for pain that affects my every day life was no big deal. They offered no resolution or help. They are very unprofessional and rude. I recommend you go to any other dentist.

Absolutely the rudest office I’ve ever visited. Front desk staff has an attitude like you’re bothering them. I went in for tooth pain, the dentist told me the work I needed and said since you’re in pain we can do it next week. I asked for the latest time they had due to working nights. They said ok 2pm is the latest. I received an email one hour before my appointment asking me to confirm my appointment two weeks from the appointment I was supposed to have. I went in and they literally laughed at me having an issue with the scheduling, completely disregarding my need for my tooth pain to be resolved. The dentist Paclibar refused to speak to me because she was on lunch. The office manager refused to take accountability. Overall very rude and disorganized.I am still in pain and need to find a new dentist. 0/10 recommendation.

Was the 1st time with this dentist. She was Absolutely Fantastic. She was knowledgeable, Understanding and very informative. Showed caring and Friendliness.

The receptionists at this office are unprofessional and do not offer solutions to issues but rather tell you "better luck next time." I have been coming to the office since 2016 but I will be finding another office due to the disrespect and mismanagement of the receptionists. These employees are the front line of the business, the first faces you see when you enter the office, and they treat every patient like another number.

I was delighted with the service and quality of care at Apple Valley smiles!

Daisy was very professional and efficient during my visit. Great job 🙏

I'm leaving a fresh positive review for this dental group as of 05/15/2024. I've been going to Chino Hills Dental Group since 2004, due to where I used to work and never lived down in that area, however, 1) I have new dental insurance (AARP Delta Dental) 2) I had an appointment for 05/15/2024 at Chino Hills which they cancelled due to my familiar doctor not being back until 06/20/2024. I also was scheduled to have another deep cleaning done and my usual xrays and consult with the dentist, which I did not want to wait until 06/20/2024. So, I decided to do some research and I learned that Apple Valley Smiles is a "sister" group of Chino Hills Dental and they would be able to see my previous records. I have had extensive work done in the past 20 years. I called and changed dental offices and made a new appointment with Apple Valley Smiles Dentistry for believe it or not, 05/15/2024 to have the same done as I was scheduled for at Chino Hills, the same day. I was excited big thing, I saved myself about 6 hours of driving, much less stress a win win for me (I'm also OLD) LOL. From the front desk reception, xray tech, dentist and hygienist ALL were extremely friendly and professional. My chosen dentist, Chelsea Paclibar came in, introduced herself, was very warm and professional, very straightforward with my latest xrays and what she prioritized without "selling" unnecessary work. She took her time, genuinely listened to my concerns. I did have 1 tooth hovering on the border of possibly needing a root canal but for sure a new crown because there was a visible piece broken in it. I saw it for myself, no smoking mirrors. Next, I met with Ana the program manager for a breakdown of costs. Since the crown is located way in the back of my mouth, I chose a combination of metal and porcelain which my cost is $595. And my deep cleaning breakdown was $175 for my portion. I actually enjoyed my deep cleaning with Vincent Alaniz, my new hygienist. He did explain some new things that I have never heard before about different types of water flossers and which one would be easier to use. So, I went back in on 05/17/2024 to have my bad tooth worked on and luckily, Dr Paclibar was able to "save" it unless, I have any future problems then they would address those if they came up. Very satisfied with my experience with this office.

I had a Dental checkup and Prophylaxis. The checkup was kinda brief but not really sure on how much time should be spent on a thorough checkup. On the other hand, the prophylaxis was outstanding with Hygienist Vincent. He explained in depth and very detailed on my conditions. He was also very gentle on the teeth cleaning and polishing. Highly recommended!!

My daughter had braces put on and taken off way too early. Now she has to have them put back on, when she was so excited to be braces free. On top of that, I can’t get a hold of anyone in the front office to schedule a time that doesn’t interfere with school. It was their mistake and now my straight-A student daughter is paying the price.