Noel C. Bernales's Online Review Report Card

I have never been to this Dr . But read all the bad reviews! 👎 About not returning Phone calls and messages! Also that his Wife works at the front desk and is very rude and nasty to people!! Sorry Dr. Bernales. To many bad reviews! Need to look elsewhere for another Dr.

Estoy buscando un buen Neurólogo para mi, pero he leído los comentarios y me decepcionóLástima esta cerca de mi casaSeguiré buscando.

Had an appointment to see Dr Bernales and he send me to Dr Sarah, for pain management, and I had no problem, but when I had to do back to see Dr Bernales, melenody gave me a hard time she said i have to schedule you in January and this was in October that I had gone to see Dr Bernales, she said I had to go get my MRI and I went at that time, went back and the office was closed and it was not closing time yet,... I would call and no answer, dr Bernales is a good dr, ..Melenody in the office is loosing business for Dr Bernales ... I cant get in because of her she is not a people person

If I could score zero stars I would. My mother has been a patient of Dr. Bernales for over three years. For the past 6-9 months the front desk has been incredibly difficult to get a hold of: no answer, left messages and no one returns the call. Finally I decided to call Heritage Medical Group to get help in making an appointment for my mother. Dr. Bernales had the nerve to take my decision to call the medical group personal rather than admit and address the issue with his reception desk. He took the time to take my phone call to tell me my mother missed three appointments that we weren't even made aware of. All along the time my mother supposedly missed three appointments, we've been calling and leaving messages to try to get an appointment for my mother to see him. If that isn't a problem with his reception desk along with a lack of professionalism and downright carelessness about his patients well-being, I don't know what else you can call it. He made the decision that we should find another Neurologist which was our intention to do so anyway. Dr. Bernales filled my mother's medication to get through the time we need to find her a new doctor. Thank you for the Rx refill Dr. Bernales, but shame on you for the way you are handling this ongoing problem with your reception desk. I worked in medical clinics for 15 years and the worst medical offices were those where the doctors wife is involved in the day to day operations.

My mother has been seen by Dr Bernal for the past three years. Doctor himself is very nice and explains results accurately. The main problem is the front office. The lady will not answer the phones, will not answer any messages. If confronted about situation she will say that she doesn't receive messages and phone calls. The doctor will defend her and will not take any actions. Dr. Bernal would be better off with a different person in the front office but unfortunately it is his wife. Look for a different neurologist at the moment

If I could score zero stars I would. Can never get a hold of the front desk to make an appointment. Finally called Heritage Medical Group for help and Dr. Bernales retaliated by deciding that we should find another doctor for my mother. Thank you for the Rx refill Dr. Bernales, but shame on you for the way you are handling this ongoing problem with your reception desk. I worked in medical clinics for 15 years and the worst medical offices were those where the doctors wife is involved in the day to day operations.

I have never been treated so bad from the receptionist , been trying to get an appointment science Oct 2019, and I still cant get in she told me I should get another Dr, ... I have seen Dr Bernales before he is a good Dr. If you can get pass his receptionist she is horrible

Been calling for a week no one ever answer the phone for a apptment...

The most rude and unprofessional receptionist I have ever encountered.

I just got the EMG done with Dr Noel and he was very good and would let you know every step of the way and was compassion in how you were doing. 👍🏼👍🏼