Andrew Phillips's Online Review Report Card

My 68 year old grandfather was referred by his retired ophthalmologist that stated he would need cataract surgery in both eyes. Upon scheduling his appointment the staff was professional and quick on getting him sooner than August. We were hoping to get him scheduled for surgery after his first or second visit with the Dr, but all it came down to was not wanting to see him for another 1-2 years. Not to mention, he also recommended to see an optometrist at his office. The staff was great, doctor was knowledgeable, ok. but at the end of the day they charged him $89 for simply being a new patient, asking for another $79 to see the doctor for glasses. We continued his care somewhere else where he will proceed with cataract surgery in orange county

AVOID THIS DOCTOR'S OFFICE AT ALL COSTS!My mother went to this clinic for cataract surgery and had a very unpleasant experience. The office tries to process as many patients as possible during a day and functions like a fast food drive thru with no care for customer service or the patient experience.During the second appointment we had some questions for the doctor on which lens to use after the cataract removal, and before we met the doctor the nurse (Noelle) was already annoyed that we had made a second appointment and said "do you have your questions written down?" After meeting with the doctor the nurse asked us to sign a surgery risk consent form and choose our lens on the spot. When we said we needed more time to decide she said "you still haven't decided on the lens yet?!" She asked us to first sign the form and initial next to a choice of monofocal and astigmatism correction and finalize the choice later that day.Later that day we returned to the doctors office to finalize our lens choice and get a copy of the consent form. We were refused a copy of the form by the nurse! Even though the form clearly states that the patient has been offered a copy of the form, we were never offered a copy, rather when we asked for one we were refused. We also wanted the consent form to be corrected to reflect our choice of lens which is a monofocal but WITHOUT the astigmatism correction. The nurse refused to make this correction on this important legal document. It took a long back and forth before finally the nurse agreed to correct the statement and make a copy of the form. We left the office and spent a few minutes in the elevator lobby when the nurse rushed out saying thankfully we hadn't left yet and that she needed to "redo" a certain measurement. She didn't explain what she needed to do and we went back into the office for a procedure which hadn't been done before, so it was something she had clearly forgotten to do. This is days before the surgery!A month before the surgery, after we did a pre-op the nurse (Christina) gave us a couple times slots for the surgery and we selected 10:30am, but was told that we would get a call before the surgery date to confirm an exact time. A few days before the surgery we still did not have a confirmed time so we called the office. The nurse (Noelle) said there is no guarantee on the timing, and that no one would have asked for our preference of 10:30am, suggesting that we had completely made up this conversation we had with Christina.A day before the surgery we called the doctor to make him aware of the nurse's neglect for one of the measurements and had a redo a procedure. We wanted to make sure nothing else was missed before doing the surgery. The doctor not only was not concerned about the negligence of his staff that an important measurement was somehow missed, but instead suggested that we just cancel the surgery. We ended up never getting the surgery and had already bought all the medication associated with it and already blocked out time in our schedule for the operation. The doctor very dismissively said we should just cancel. He seems to think there will always be an endless supply of patients for him and gave the impression that losing one is no big deal.I CANNOT EMPHASIZE ENOUGH HOW HORRIBLE OUR EXPERIENCE WAS. IF YOU HAVE ANY OTHER CHOICE IN THE WORLD FOR AN EYE OPERATION YOU SHOULD GO WITH THAT ONE INSTEAD OF THIS CLINIC.

I had cataract surgery performed by Dr. Phillips. I am very pleased with the results of the surgery. Dr. Phillips is a great doctor and a very pleasant person.I am very lucky to have him as my doctor and I highly recommend him.Also, his staff was friendly and very helpful.Ramadan Elshowihy, M.D

As a retired RN, I can't say enough for Dr. A. Phillips and his team. Recently I had Cataract surgery performed by Dr. Phillips. On each of my office visits, his staff was always friendly and helpful. I am 100% happy with my post op results!!! I would highly recommend Dr. Phillips for any vision needs.Linda R. D.

Visited today for a 6 month check up, and it reminded me of how thankful I am for Dr Phillips. He found a retina that was detaching 7 years ago, got me in with a specialist the next morning, and has followed up with me through the years. I will be 78 years old next month, and I still read everyday with no glasses. He is my rockstar.

I am leaving this post for my Mother in Law. Dr Phillips is excellent! His service and care and follow through are great. She had vision lenses and cateract surgery with wonderful results.

I recently became Dr. Phillips's patient at the recommendation of my primary doctor. I was pleased with his attentiveness and response to my questions and concern about my vision problem. I, like his forthrightness about my condition. I appreciated his computer visual explanation about my condition and prognosis. His office staff was very friendly and accommodating. When I originally called for an appointment, they didn't have appointments available for almost 2 months. An appointment was made, and they offered to put me on their cancellation list. In less than a week I was notified of an available appointment to see Dr. Phillips the following week. That is excellent customer service! Also, there is an optometrist in his office with an excellent display of more recent styles in frames, that I will be using in the future. I, highly recommend Dr. Phillips.

My grandmother Linda Weise is Dr. Javaharis patient and he's been kind to her and the other patients that frequent the office. His helpfulness is appreciated

I have been going to Dr. Phillips for several years. His staff is very pleasant and the whole visit flows smoothly. Everyone is very efficient and knowledgeable. Dr. Phillips did my cataract surgery a couple of years ago. I had both eyes done about a month apart. I highly recommend the multi-focal lens. I no longer need any glasses for reading or distance. It was the best decision I ever made! The whole experience was painless and very easy.

Dr. Lin, the Optometrist in Dr. Phillips Suite, is top notch! She gave me a very thorough exam, a clear explanation of my condition, and treated me respectfully and kindly.