Arcadia Outpatient Surgery Center's Online Review Report Card

GOOD ALTERNATIVE TO A HOSPITAL==============================DETAILS=======I had a septoplasty and turbinate reduction at this facility a couple days ago. PROS=====Nice staffFree ParkingGood communication before and afterCONS=====70's decor and needs to be updatedPre op waiting area a little crammedDiscussions about the lack of verification of Covid PCR test results for others should be held in privateInstructions from facility conflict with surgeon'sCONCLUSION============Better than going to a hospital during another Covid surge.

Arrived with my husband to have his surgery , but the receptionist an older lady with blond hair welcomed us with a big time unfriendly, rude , unprofessional attitude, she is not fit to work in this healthcare system that is not making the patient and family to be upset and to have a peaceful procedure, I do not know her name but she is in the front on Tuesday. May 24, 2022 @ 7:30am. Not a good experience, hoping that the management will find this survey and do something to this receptionist. Bad customer service .

Profesional service and clean facilities.

I had two surgeries here within the last 4 years and both times the experience was excellent. I was taken in on time and given kind and empathic care from every staff member. My second surgery was during COVID so no-one except for the patient was allowed inside which was fine because all employees were so sweet, efficient and made me feel safe.

My mother came here for a colonoscopy. luckily her surgery went well HOWEVER, it is impossible to get ahold of the doctors or anyone. All my mother needed was a doctor's note excusing her from her strenuous work which was recommended by the doctor not to do any strenuous work after 3 days. After her surgery they went over what was provided on the paper specifically saying not to jog or run. I asked them if my mother would be alright if she was fast walking 8 hours during her working hours and they said they can not answer that, the doctor could and I could call MICHAEL CHU on the number provided on the paper. I called that number getting a voicemail after only 2 rings. I ended up calling Michael Chu office (that was added to the voicemail) and after leaving a voicemail regarding my question after 2 days he never responded. My mother showed up their office to ask for the doctor's note, once for a short time. The next day she went back and waited an hour and a half until she went up to them demanding the note. Imagine waiting 3 days for a doctor's note. If there was a complication and it wasn't as simple as a doctor's note, a patient could seriously end up in danger if they continued not caring for you at all.

You dropped my friends call

everyone was so sweet and made me feel super comfortable before and after my procedure. I forgot my vaccination card but Karen at the front desk was patient and let me send her a picture of the card to verify (they also had covid tested me a few days prior). All the nurses were super kind and helpful while getting me ready for surgery and for helping me recover after. The nurses that worked with me were Yvonne, Mimi, Cherie, and the OR tech Karma, they were all amazing and made me feel super safe and comfortable!

Excellent surgery center. The nurses and anesthesiologist were very nice and made feel very comfortable even that I was very nervous. The recovery was excellent. My surgeon Dr. Alexis Rieber is wonderful person and took good care of me. Thank you everybody.

great care, i felt very safe and comfortable for my procedure and they are really on it with covid protocols.

If you want really poor service or to be discriminated against I recommend coming here. For a simple doctor's note, it took my mom nearly 2 hours to obtain when it could have been done in a few minutes. Especially when there is little to no patients in the office. After a colonoscopy, my mom requested for a doctor's note to provide her work stating she cannot work for the next two days (she's on her feet all day long). The administrative staff at the front desk said the doctor is not in so they cannot give her the note. Instead, she was told to come in the following day at 9:30am to get the note. She said fine and left the venue.The following day, my mom showed up at 9:30am on the dot. She was the only patient in the waiting room at that time. When she went to speak with the administrative staff working at the front desk for the doctor's note, they said Dr. Michael Chu was busy and to wait. And wait she did. My mom ended up waiting over an hour and 30 mins. before going back to the front desk asking for assistance once more because a severe headache appeared. The administrative staff dismissed her request and told her to wait again. Only when my mom mentioned about her severe headache did the staff begin to take action. Within a few minutes, the staff got the note from the doctor and gave it my mom. What should have been a quick trip to the doctor's office ended up taking nearly 2 hours.