Keck Medicine Of Usc- Usc Roski Eye Institute's Online Review Report Card

Just not organized!!

It has taken me 3 days to get someone to answer the phone regarding an appointment at the Arcadia location!! Each time I called I was kept on hold for over an hour. Very frustrating!!! I will be looking for a more professional ophthalmologist.

9/23/22 All these years since 2011, I've been seeing Dr. Linda Lam. For this visit, it Dr. Martin Heur for surgery consultation. I was a little nervous but deep down I knew I'm going to be in great hands with another USC provider.The staff are always impeccable in providing professional & skillful attention to patients & this is no different. The same staff, Becky & Gary are friendly & very good at what they do. My exams went well (checking eye pressure, scanning my eyes, dilation for other tests, etc.) Finally I meet Dr. Heur, not who/what I expected. Thinking he'd be Caucasian because of his last name but he's actually Asian. He's polite and he's like a good guy--in terms one would feel comforted knowing he'd be doing eye surgery on me in the future. He examined my eyes and explained the procedure & before I knew it, he was asking if I had any questions. That was quick & painless. He directed me to his schedule, Marilyn--and it was DONE. Marilyn explained the particulars in a very caring way as we exchanged pleasantries and my surgery is set.I definitely recommend this business & it's skillful staff. They're the best!

Appointment was at 1:30pm, sat here till 3:00pm before I was seen, 1.5 hrs of my life is gone. You get better service at the DMV online appointments than this place. As a SC alumni, everything has always been top notch, until this overbooked medical eye center. Keck, if you are reading this, stop the practice of overbooking, we have better things to do than sitting in your boring waiting room. It has been over 2 hours now at this facility, I am inside the 2nd waiting room, still have not seen the physican. Didn't know this was thing to be an all day affair, would have brought my RV, so that I can wait in comfort. There's about 15 other patients here, combined wasted times are probably over 100 hours.STOP OVERBOOKING, our time is important, we have things to do. After multiple visit review, I have been here 3 times now, wasted 6 hrs of my life waiting. Six hours that I will never see, pun intended... The wait time has gotten longer. I think the patients are healing themselves in the waiting room with these long waits, I see them walking out. Please do something about the wait!

The Roski Eye Institute was recommended to me by my eye doctor. She indicated that I needed a specialist. I was happy to find this location, as it is close to where I live. It's a beautiful location with a nice outside atrium by the office entry. It is easy to find and has a large parking lot. Inside the office the staff was efficient and helpful with the check-in process. There are a number of doctors at this location, so it is busy at times. The check-in process was easy and the wait time was normal for a doctor. The first appointment is alway stressful. The staff was very patient with me. All protocols for COVID-19 are followed. It's nice to go to a doctor's office and have a good experience.

The Roski Eye Institute was recommended to me by my eye doctor. She indicated that I needed a specialist. I was happy to find this location, as it is close to where I live. It's a beautiful location with a nice outside atrium by the office entry. It is easy to find and has a large parking lot.Inside the office the staff was efficient and helpful with the check-in process. There are a number of doctors at this location, so it is busy at times. The check-in process was easy and the wait time was normal for a doctor. The first appointment is alway stressful. The staff was very patient with me. All protocols for COVID-19 are followed.It's nice to go to a doctor's office and have a good experience.

Dr. Sandy Zhang-Nunes is highly-skilled, knowledgeable, pleasant. Great specialist. The best.

I was fortunate to find Dr. Sandy Zhang-Nunes at USC, a medical center that continues to impress me with their level of care. Not only is Dr. Zhang current/state of the art, she's grounded and easy to talk to. I was relieved to converse with a real expert. She spends time with each patient & answers all questions. Kind staff. Easy on-site parking.

Dr. Linda Lam is the best and she was so attentive and knowledgeable in handling my Retina swelling issue resulted from a cataract surgery done by another colleague. I wish I have gone to Dr Her instead for my initial cataract surgery in the first place and he later took over my cataract replacement issue and everyone at the clinic is so professional and courteous especially Sylvia Rea.

There front desk person was very rude I was handle if a business phone call and was told to step out side very rudely and that I can wait outside until they call me in this is unacceptable service if I didn’t have to come here to see dr amarrie then I wouldn’t come here at all not my preferred place