Central Coast Behavioral Health's Online Review Report Card

CONNOR stopped seeing his Psych patients without any communication, even though he is still at CCBH working with Spravato patients. It was a hard NO when asked if Connor would continue with any "existing" patients. And, the other bad reviews are accurate, the office staff is dismissive/rude and you cannot reach the office directly. A poorly run business, avoid if you care about yours or your families well-being. Don't bother responding to this review Owner, people know it's B.S.

Sad to see all these crappy reviews. The providers here are really fantastic. My NP's medical assistant is so on top of things, and it is extremely easy for me to send an email and get a quick reply. I would agree with some of the other reviews that the problem is the billing office. It is a third party based in Texas, and communicating with them is a nightmare. I hope CCBH chooses another billing partner as calling these folks causes me an anxiety attack! But overall, I want professional, knowledgeable, caring providers, and that's exactly who I have had the pleasure of working with here. So thank you!!

I had an appointment with my provider & I was transferred over & over I was told I couldn’t see my doctor unless I paid $150.00. I’ve had the same insurance! It honestly felt like I was dealing with extortion. The bigger issue is their heavy accent, the number of times they call, long hold times. When people are struggling with their mental health it might be wise not to hold the meds hostage and repeat the same thing over and over to make them crack. It honestly felt abusive. The answering service has no mental health training but they seem to be very well trained on bullying. People’s lives are on the line, but it’s clear money comes first. Also please be careful who you trust

Hands down the absolute worst call system that I have ever experienced.

This place has got to be a scam. No one would run an actual business this way. If you have a referral here, get a different one. The doctors can be great, but the office and phone system are insane. Virtual appointments are a nightmare even for tech savvy people, communication is abysmal, and the front office phone will regularly say “cannot be completed” and hang up on you. I don’t think I’ve ever left a one-star review, but this place has unfortunately earned it.

Because the doctors don't even read your history & make bad decisions. I'm thinking of reporting one of the doctors who was lives in Sacramento to the Medical Board!

My PA was fine and always told me that I could call the office for my anti-dression prescription fills. Well, I got stuck in Texas and ran out of medication and I called (during business hours) with each passing hour and got told over and over again that they would tell the assistant and call me back. They waited until the office CLOSED and never called me back. Had to get an emergency refill at an urgent care as withdrawals started to set in. I was beginning to think this establishment closed as I NEVER got a word back. Now they've been sending me a REALLY old bill that "insurance never paid for". This place really stressed me out and I'm glad I found a better medical team. Seriously disappointed. Seek help elsewhere if you can.

What a joke , they sent us to hospital to get some test before they could help us, set up follow up appointment to have it canceled twice, then them to tell us they can’t help, they need a malpractice suit against them!

Id like to remain anonymous. First off, something is very wrong. I was unexpectedly removed from Connor Vieks care. From what I heard, is odd and can’t be right about why he is gone. Myself and 5 other patients had great care with him and we did not want to stop seeing him. This needs to be under investigation. Wrongful allegations. The allegations are too odd and sound made up.

I've had some wonderful nurse-practitioners and psychologists treat me here. The issue is that they’ve all been eventually cycled out for someone else. After a run of several excellent providers, I finally got a dud. Jose Feliberti was consistently late for our appointments (which are online)-- often 30 minutes or more. His excuses were nonsensical to the point of feeling disrespectful (he once told me he was late because of his “sore throat”; I’m not making that up). He was also next to impossible to contact. Even when I had excellent providers, the receptionists and admin people here are either tremendously overworked or horrendous at their job (it could well be both). I’ve had several stints of months without refills due to clerical lapses on admins end. I’ve also had insurance billing issues due to errors on their part. If you call during office hours and no one’s available your call goes to a note-taking service in Texas that answers as if they’re at the office. I can remember pleading with these people, at 2pm, mind you, about my refill lapses and being told, “hey this is just a note taking service, but I’ll pass your message on.” If you’re on medi-cal and need medication management, I would exhaust all other options before trying here.