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My retainer broke recently and I need a new one replaced quickly. My appointment is booked a month from now which it shouldn't be if I am getting a new pair of retainers. I would understand one month apart for braces but for one month for retainers? It's ridiculous and a serious problem. During the month my teeth will be shifted and there would be no point of fixing them again if my parent paid 3k to fix my teeth. I NEED a earlier appointment now.
Very friendly staff...they provided me all the information I need for my daughter up coming braces...
If I can give them a 0 I would definitely give them a 0 star. DO NOT waste your money at this place! I took my teenager to get her braces done here & paid $2,800, really cheap right! After the treatment finished she accidentally broke her retainer I called right away & didn’t get an appointment till 1 month later. I called 1 week & even 2 weeks later to see if I can get in sooner because we noticed her teeth were shifting but they said that’s all they had.The day of her appointment came, a month later, she went in to have her teeth resized to get a new retainer. We were told they would call us when the retainers got there. They never called! I had to call & the girl that answered said the office was going to be closed for 1 month which I was never told! So now my daughter went 2 months without her retainer which caused her teeth to shift even more. HR said the Doctor didn’t want to retreat & blamed it on my daughter needing to have a frenectomy done first. Really! If they would have told me this since the beggining before starting treatment I would have took my daughter to get a frenectomy done first before wasting my money here! I told the girl at HR & she said “well there is different doctors in this office”. Ok, so what does that mean? They are not professional at all here! All they care about is the money and not about the patient.I DO NOT recommend this place!! DO NOT go here!! You will be wasting your money! You pay cheap you get cheap!
I’m thinking about bringing my kids here but I have some questions. My daughter had a different orthodontist and she got her braces off but she wasn’t responsible about her retainers and her teeth started changing again. Do you guys accept Medi-cal for braces coverage or do you need to pay for treatment?
Every time we go in the Dr never talked to us, if we had a question he just ignored us, but the assistant was very nice about everything every time we go, just wish the Dr would be a better person and listen to his patients, also had problems because they lost my insurance papers twice
Everyone is so nice and we've become like family lol I would recommend this place for anyone coming to get braces
My daughter feels very confident with there services and is very satisfied with the outcome.
Dr Win and Kayla were awesome I had a root canal with lengthening done Dr.Win let me know what he was do every step of the way that meant a lot to me because I was very nervous but he put my mind at ease and things went very well I’m definitely returning for other work. Thank you Kayla you are so sweet I really like the hygienist to sorry that I can’t remember her name. And the young lady upfront that helped us with the dental plan and the paying and the appointment making was very sweet and understanding and took her time with us making sure we both understood the whole ins and outs of what needed to be 😊😊
The staff is great, but the doctor has no personality, no compassion just walks around like a little robot, never listens when you ask questions ignores you, I don’t like that after being there for five years with my daughter, it would be nice to be able to feel comfortable enough to talk to the doctor, When we started the doctor that was there was really good about explaining things and communicating this doctor thinks of his patients almost as if they are a number, also complied with retainers and wearing them all the time but my daughters front teeth are starting to crossover and all they can say about it is that’s what happens, they don’t offer to fix it so now I have to pay to get braces put on, a monthly plan to straighten out her front teeth Because they don’t want to do it, I do not recommend the doctor at comfort dental, good luck
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