Psychiatric Wellness Center's Online Review Report Card

I like this place but they either don’t answer the phone or hardly ever answer

don’t have an issue with my wife’s psychiatrist she’s been waiting for over a week for the nurses to reach out to her. she’s been without medication. if I could give these people no stars I would.

I want to be clear that this review is not about my doctor, who is amazing—very professional, kind, and thorough. I had a great experience with her and felt truly cared for. However, I’m very disappointed with the billing department. I made a simple human mistake while making a payment and accidentally gave the wrong expiration date. Instead of handling it calmly, the person on the phone became visibly frustrated, talked over me multiple times, and got defensive while I was just trying to explain. It felt like I wasn’t even allowed to speak. So just a heads up—if you ever need to make a payment, double-check everything, because if you make a small error, be prepared for a rude and impatient response. Really disappointing.

This office is consistently a nightmare to work with. A revolving door of providers because they have severe turnover, and it's impossible to get in touch with anyone if there are issues. My provider will forget to put in my prescription, and I'll be ignored and sent to voicemail for days. The Nursing dept that helps with prescriptions is laughable, they don't answer the phone and don't take issues seriously. Online medication services through an app are more reliable and pleasant to deal with. One star is too many.

Go to ANY other location, you wilp thank me later

Unprofessional nurse taking care of you and not a psychiatric, I wish I knew, wasn't wasting my time and money. Made my condition worse, thanks.

If I Could Give 10 Stars and a Hug, I Would Let me tell you about the absolute legend that is Dr. Bhurgri ..a.k.a. the modern, progressive psychiatrist who actually gets it. I'm not sure what kind of magic he's working, but thanks to him, I'm no longer lying in bed Googling "can a human live under a weighted blanket full-time?" and calling it a life plan. Spoiler: I feel so much better now. Like, shockingly better. When I first came to Dr. Bhurgri, I was in a very, very dark place. I had been in psychiatric care for years seen more providers than I can count and always left feeling ignored, rushed, or herded through like cattle. Cold check-ins, short appointments, and treatment plans that felt copy-pasted. Other doctors just threw different medications at me, constantly tweaking dosages or switching prescriptions, while completely ignoring the fact that I was experiencing terrible side effects , even when I said they were just as debilitating as what we were trying to treat. But my experience under Dr. Bhurgri care has been the complete opposite. From day one, he treated me with genuine kindness, respect, and compassion. He listened really listened ,and saw me as a whole person, not just a list of symptoms. He worked with me, not around me, and took the time ,years, in fact to fine-tune a treatment plan that actually works for me, not just "most people." His approach is thoughtful, modern, and collaborative -- I never feel talked down to or brushed aside. He creates a safe space where it's okay to be honest and vulnerable, and he makes the hard parts of treatment feel manageable and human. There's no ego, no rush -- just real care and the sense that he's actually in this with you. Also: TMS. I was skeptical. It sounded a little sci-fi. But it ended up being a total game-changer ,like my brain finally got a hard reset. And he guided me through it with patience and clarity every step of the way. I truly believe that between his support and the treatment itself, I was brought back to life. Now? I laugh again. I show up for my life again. I'm present. And I honestly didn't know if that would ever be possible for me again. Dr. Bhurgri ,you've had a profound impact on my well-being, and I'll never be able to thank you enough. You've gone above and beyond, consistently and sincerely, and your work has truly changed my life. To anyone considering making that first appointment: do it. Your future self will want to send you a thank-you card -- and maybe Dr. bhurgri too (but we'll keep it professional) TL;DR: I've seen enough bad psychiatrists to know a good one when I find him. Dr. Burguhri is it. If your brain is being rude and uncooperative, go see this man. He's like emotional tech support with actual warmth and the patience of a saintp

While my psychiatrist is excellent, the overall experience has been deeply disappointing due to the nursing department’s constant failures. Unfortunately, the quality of care from the psychiatrist is overshadowed by poor communication, lack of urgency, and repeated issues with prescription management. Expect long delays, sometimes weeks or even months—just to get essential medications filled. In all the time I’ve been coming here, I’ve never once received my prescriptions on time. This kind of neglect isn’t just frustrating, it’s harmful. As someone who relies on consistent medication for ADHD and OCD, the impact has been devastating. I went from being a Dean’s List student to failing classes because of the mental and emotional toll caused by this clinic’s inability to provide reliable care. The stress, lack of medication, and constant uncertainty have seriously affected both my health and academic performance. If you require dependable, timely treatment, especially for conditions that affect your ability to function, this is not the place for you.

This place is a perfect example of how terribly greedy our healthcare system is. They care more about profit than any of their patients and it shows. Do better.

Dr. Bhurgri has been working with me for over three years. He is professional and knowledgeable. I appreciate all that he has done for me.