Robert L. Laughlin's Online Review Report Card

Dr Laughlin is one of my favorite doctors. I've been seeing him for several years. I have sleep apnea and when I first started seeing him I stopped breathing 94 times an hour. Now, 2 times a hour. He has great bedside matter. He explaines things well and answeres all my questions. He is the greatest.

If I could give them ZERO STARS I WOULD .. they send us a bill for a missing copay which I don’t understand ; they have a big SIGN all Copayments are due before you go in .. we paid them cash , but they denied that .. all staff need to take a human relation class including the doctor .. very poor customer service since the beginning , the doc and all staff make fun of their patients instead of helping them ,, and the doctor gave us a misdiagnosis He should have more love for all those seniors that are helping his office to keep going .. But GOD IS JUST HE SEES EVERYTHING

I called in because there was a problem with the insurance company not being able to send in the required papers and she said she would not help me fix the problem because the insurance company are always making the same mistake,I was floored,the woman who I was talking to should be ashamed of her self and badly needs some extra training

Dr. Laughlin was thorough, knowledgeable and helpful. He addressed and I'm on my way to resolution of a health issue that I've had for 20+ years. Other doctors passed it off as asthma, he really listened and discovered the real problem. Thank you Robert Laughlin. Friendly, capable staff who respected the doctor. I was impressed and highly recommend him and his staff.

I worked with Dr Laughlin as a medical assistant 35 years ago. His patients loved him and I have to say I think he was probably the best Dr I've ever worked with.

The Dr was ok, my problem is the check in.I had a appointment at the early part of January I was waiting to be called at least 10 minutes when a gentleman walked in.Both receptionist was holding a conversation with him. When he sat down he waited maybe two minutes and he was called before I was to see the very same doctor.I’m a African American woman and the gentleman happened to be white.I felt that was unfair and I refuse to be treated that way, so I canceled my next appointment and found a different Dr. Those receptionist should be ashamed of themselves.

Nurse had lots of info about test and options to move on.

Dr. Laughlin is a very caring, concerned, patient friendly, knowledgeable doctor. I could not recommend any doctor more highly.

I've been a patient for 11+ years. Takes his time and explaains things throughly. I recommed him.

I once held him in high regard. However I told him I suspected after having chest pain and multitude of symptoms that I had Covid. Insisted I must have ACID REFLUX. Even yelled at me that I was being narrow minded. I have GERD but it has been under control for years. This chest pain was all the way on my right. Acid reflux would not explain the myriad of heart (tachycardia), lung and neurological symptoms (loss of smell, tingling, short term memory loss, etc) I was experiencing. Turns out I had pneumonia with ground glass opacities (characteristic of Covid) he told me the MRI must be wrong. (?!) Went to Cedars Sinai, they said yes. You had it or you had something exactly like it that we’ve never heard of. (Sarcastically. Because the chances of that are ridiculously remote) I feel miles better now, but am still suffering complications. For the love of God, see someone else.