Sg Homecare's Online Review Report Card

I have severe sleep apnea. I stop breathing in my sleep 50 times an hour. My brain does not get enough oxygen when I sleep and I never wake up feeling rested. The longer this goes untreated, it is literally taking years off of my life. I am in desperate need of a C-PAP machine. I have been trying to get one since December (it is now June). The amount of roadblocks I have encountered from this stupid company in trying to get one is ridiculous and unacceptable. Every single time I contact them about it, I am met with 30 minutes of holding or more on the phone only for them to come up with some BS reason they haven't completed this order for me yet. I solve one issue only to be met by another, everytime. For 7 months I have been dealing with this unprofessional behavior. They are constantly telling me they need information from my doctor, but  I have had my doctor send them the info they keep requesting multiple times. Today I called and was told they just cancelled my order altogether without giving me any notice what so ever. This is ridiculous. If you have the option between using this company or any other, choose any other at all costs. They don't even do their job here. They are incompetent and constantly lose your information somehow. The don't care about their customers or the well being of others at all. Good luck getting any support from them. Their incompetence is literally taking years off of my life.

I have been calling SG. Just like so many comments that I read,  I waited a long time without finally talking to anyone.  I am not sure if this company has any human being there to answer calls. It is very discouraging.

This place sucks.  I was placed on for over 1 hour at 5:05pm the phone went dead.

They don't want to supply you with what your physician prescribed and your insurance authorized. They leave you on hold for excessive amounts of time and don't return messages.  And when you do finally get a delivery scheduled it's for any time between 8 am and 5 pm, but of course it's still not for the right equipment. They are exasperating to deal with.

we went to office in laguna niguel for foot brace.   shabby office,  no receptionist, long wait,   we needed a custom brace but they  had  only 3 one-size-fits all braces which did not meet our needs.  had to wait weeks for the brace to be made and another 5 weeks to get in for final fitting.  very poor experience.  we are sending complaint to our insurance company hoping they will add better choice for our needs.

've been calling these people for over a month trying to get medical supplies necessary to keep my mother alive, im on hold atleast a hour and at the end they keep saying my dr. Needed to send them approval and they havent recieved it so I went to my drs and he called them in front of me sent them what they wanted and 2 weeks later still nothing.

I called to get an appointment  for a brace my Doctor ordered me for a fracture. Waiting on hold for a long time. Was told they would call me back within 38 hours. I waited 7 days then called them back late morning. I was put on hold for quite awhile before I was hung up on.  I called back late afternoon and was put on hold for 18 minutes and then was told there was no  appointment  for one of the offices. And one appointment  at a different  office.  It was an inconvenient  time for me  but I had no choice. It is very important to get the brace  I needed.  This is Not  the first time I had this same experience  a few months ago  for a different brace. They just give you excuses for the shameful  way they run their business

Terrible service

They never answer the phone and are the rudest people to talk to. Along with they never know what is going on.

I have been a patient with sg for a long time. I found them to be lacking in coustomer service. They do not follow through with complaints or requests. I have had to make repeated calls over life necessary equipment not working and they have not showed up and had to make several attempts to call and then after they pick up equipment they keep charging you for the rental do not use this company not worth your life or time!