Brown & Toland Physicians's Online Review Report Card

Good gawd I wish Id read these reviews before I switched to B amp T and I wish I was not forced to give even one star.  I switched only because my own PCP retired and I chose the new Dr.  because she was listed on the Sutter East Bay Medical Foundation as an approved provider and as an approved provider my insurance would have covered it. It was not until after my physical with her and then an emergency trip to the Sutter Urgent Care facility a few weeks later that I learned that I no longer was part of Sutter and that I would have to contact B amp T about where to go. B amp T is impossible to reach by phone even during regular business hours and this was on a Saturday afternoon. There were times Id try to call but the phone would be dead. No voicemail no greeting nothing. It would appear that they list physicians on the Sutter website so they can poach patients from Sutter. Meanwhile Im stuck with a $500 bill. Dont walk RUN away from Brown amp Toland. Its a shame because I really liked the doctor. GRRRR

Worse medical group Denies care for in network doctors. Trying to get to specialty takes months even with urgent necessity.

Ill get the actual medical care in a moment but as far as navigating the call center to use an oft used saying I would give zero stars if I could.    I thought John Muir Medical Group member services was bad but Brown and Toland service takes the words surly untrained dishonest and incompetent to  new heights or depths.  The simplest requests are mishandled slowwalked or ignored.  If you can change medical groups I highly suggest it otherwise bring a lot of will and persistence with you before you call them.Then if you actually have an energy left to see a provider make sure you do homework on your condition.  You will need to be your own forceful advocate to get a procedure test etc.  This issue is pervasive with most docs because of managed care and the profitcentric medical industry.BampT adds insult to injury to the whole system.If Blue Shield HMO wasnt giving acupuncture benefits I would switch to Kaiser in a heartbeat. In spite of Kaisers downsides at least they are organized and you dont need to be a fulltime case manager on insurance matters.

Company operator hangs up on people

Well the company operator hangs up on people. Doesnt inspire confidence with the company or rest of the staff.

I would give zero stars if possible.I have had the same Primary Physician for decades and Privia worked very well.Since Brown and Toland entered the process I have.  Had the number of secondary doctors severely reduced..  Their My Chart interface app is junk and essentially obfuscates any communication with my doctors office.  The phone system consistently hangs up on me..  Insurance coverage has been reduced significantly. These independent Primaries may need them for negotiating with insurance providers but they have taken medical practice into the Third World.Advice dont get sick or old.

Avoid this medical group at all costs. Hands down the worst experience Ive ever had. I dont feel cared for. Every visit has been over the phone. Theyve given me zero help with a condition thats becoming a growing concern. I was sent to the incorrect lab for tests. When I finally made it to the correct lab for testing no one ever followed up to go over the results. I tried calling the number to the practice within the group and the number routes you to an automated system and once you choose the dept you need to speak with it puts you on hold then disconnects. Theres no way to actually reach someone for a follow up.

Normally I think Brown amp Toland are pretty good and have been very helpful so Im giving them two stars.  I was sent to Simon Med Imagining in San Francisco by my doctor because apparently Brown and Toland patients are no longer able to choose any other imaging providers.   There were no COVID precautions except as noted below.  I was not asked any questions about my health and my temperature was not taken.    None of the staff were wearing medical grade masks but rather cloth masks.   When I was brought back by the tech I observed several staff members sitting at their workstations with masks hanging off their ears.   My techs nose was exposed the entire time my XRays were being taken and she came into close contact with me to position me for each image.   The final image required me to take off my mask and to open my mouth while the tech with the nose exposed was close to my face positioning me.   I felt vulnerable and afraid and would not recommend people go here for imaging.   Demand better from Brown and Toland and from your health care providers.    The only COVID precaution followed was social distancing in the waiting room and receptionists were wearing cloth masks with their face fully covered.

My interactions with this organization have been many over the years and always have been bad. Somehow they have ended up being the entity that I need to reimburse me for my flu shot and every year it has been the same story I file my claim and wait...and wait...and wait. Then I call and they cannot locate my claim so I refile. Now come a new twist instead of responding to my complaint I receive a secure message on their website which I am unable to access wrong password. They promise a new password. Of course I am still waiting.....By the way my rating is minus 1 star. One of the worst organizations I have ever dealt withDavid J

Avoid this company.No way to get rid of their emails..They need an unsubscribe button.