Daniel Oberlin, Md's Online Review Report Card

My relative had to deal with the Foley for 5 days until he was able to get an appointment to see Dr. Yan. He also suffered with the skin blisters with water due to the Foley straps. I called in Dr. Yan's office on the following business day and before I let them know what happened to my relative, the receptionist thought I was trying to ask for the urine test result, and she clearly said the urine test result showed my relative had no infection. Isn't it funny? Can we or the future patients trust their urine test result anymore? Then, I told the receptionist about my relative's Emergency visit during the weekend, and she just scheduled my relative to see Dr. Yan 3 days later. I drove my relative to Dr. Yan's office, and again we waited 1 hour at the lobby and another 20 minutes at the patient's room before we could actually see Dr. Yan. Dr. Yan took us to his office and he sat behind the computer. He didn't even bother to close his office door himself; he just asked us to close the door for him. I asked Dr. Yan what will cause urinary tract infection to my relative; of course, Dr. Yan was defensive and gave us all kinds of possibilities and excuses. We're so tired of Dr. Yan's excuses. We just wanted to get this infection treated and can't wait to escape from Dr. Yan's office. Dr. Yan prescribed some medicine for my relative and sent him to the patient's room again. Dr. Yan didn't even want to check on my relative's condition, and he just instructed his nurse to remove the Foley for my relative. Dr. Yan didn't apologize at all, perhaps in an attempt to avoid legal liability. During the last 2 visits I went with my relative, I found out the following problems for Dr.Yan's office: 1) Dr. Yan doesn't respect patient's appointment time at all. Dr. Yan's standard late time for each appointment is 1.25 hours to 1.5 hours. For example, if my relative's appointment was at 10am, my relative needed to wait at the lobby for about 1 hour before the nurse came out to get my relative in to the patient's room. After getting into the patient room, the nurse would say just wait, Dr. Yan will come soon, and that's another 15 to 30 minutes wait until you actually see Dr. Yan. About almost 99% of Dr. Yan's patients are Asian, and they are non-English speakers. During the wait time at the lobby, patients will talk with each other and complain how Dr. Yan always late for appointments and his bad bedside manner. Those patients don't have many choices to other urology offices because they don't speak English, or they don't have friend/family to take them to other offices. 2) During all the appointment visits, Dr. Yan didn't spend too much time with the patients. He was focus more on computer and typing in electronic medical records. He doesn't even bother to have eye contact with the patients. 3) The medical reclining chair in the patient's room is old, rusted, and the seating cover is broken. 4) Hygiene Concern in the Patient's room: paper towels were just put on the countertop, not in the paper towel dispenser. Plastic syringes with no packages were just put on the countertop as well. Anyone (nurses, doctor, or different patients) can have access to the patient's room could touch the paper towels and plastic syringes which will cause germs to them. No new gloves inside the patient's room. 5) Big concern on the Dr. Yan's and the nurse's hygiene practice as well. There are no new gloves inside the patient's room. Dr. Yan and the nurse had the gloves on before they entered the patient's room. They both touched the door knobs on both side with the gloves on. Both Dr. Yan and the nurse didn't change a new pair of gloves before they started any procedures. What a bad hygiene practice for a medical office! No wonder, patient got infection after their sloppy work! 6) During the final visit, we witnessed Dr. Yan used Cantonese to yell at his elderly woman patient in the back office. Dr. Yan was yelling at the elderly patient in Cantonese something like "I don't have time to help you. It's wasting my time. Go to ask the front desk." When Dr. Yan saw us entering to his office, he lowered his voice, and the nurse took the elderly patient out of Dr. Yan's office. We voiced our horrible experience to the primary doctor. We are so glad that we no longer need to deal with Dr. Yan. Stay away from this office!

Late last year, I learned I needed prostate surgery. One of my other physicians recommended Golden Gate Urology to perform the surgery. I selected Dr. Daniel Oberlin, of the practice. I can not recommend Dr. Oberlin highly enough. He is very considerate, kind, and very sensitive to the specific needs of his patients. Dr. Oberlin took as much time as necessary to thoroughly discuss available surgery options and provide valuable insight regarding the appropriate procedure for each of his patients. Dr. Oberlin recognized my anxiety and did everything possible to minimize it, both before and after the surgery. Because the need for surgery occurred late in 2023, I was unable to get an appointment for the procedure until this year. Crystal, one of the staff who is truly an angel sent to Earth, saw to it that my catheter was changed frequently for cleanliness and to minimize the risk of infection. Everyone in the practice, from Dr. Oberlin, his assistant Danielle Shanahan, Crystal, the wonderful front office, and the scheduling team actually made me look forward to appointments. This includes post-surgery follow-up appointments. Huge mega kudos to the entire staff of Golden Gate Urology, Inc. Should you require the services of a urological practice, I can not conceive of a finer team who work as well together as Golden Gate Urology Inc.

I had a successful painless MOHS with them. The surgeon was friendly and fast and his assistants were highly trained and skilled

Awful customer service. No one ever picks up the phone or calls you back when you leave a message. Doctor Regelman rushes to get you out when you final have your appointment. Test results never arrived before my visit despite being assured they had! Quick to take your copay but unfortunately not a place I would recommend. Their system is broken.

I'd like to revise my previous negative review about this business. I have had numerous follow-up appointments in the interim, and have needed to call the office at least three or four times for information or requests. I have found that if I press Option 5 when I get into their phone system, I will usually get a live person (as long as it's not during lunch, when they close) and get an answer right away. All of my encounters with staff during my in-office visits have been very pleasant and professional. I have also continued to find both Dr. Barme and Dr. Pinckney professional and very nice to deal with.

They did a great job with my son I am very pleased and everybody here was super kind!!!

I had a vasectomy done by Dr. Andrew Pienkny and his workmanship was very sloppy. I shaved the area as instructed and the medical assistant noted that the area was sufficiently hair-free when she did an inspection immediately before the procedure. While Dr. Pienkny did a good job on one of the incisions, he took a lot longer to operate on the other side and ended up sewing some of my pubic hair into the suture. I didn't discover this until I got home, but it was very obvious once you looked at the area. My wife, a veterinarian who regularly performs delicate surgeries on furry animals, was particularly peeved by his work because keeping hairs out of the suture is one of the most basic mistakes first year medical students are taught to avoid. Predictably, the non-sterile hairs in the suture caused an infection. I went back to the office a week later to get it treated and was seen by Dr. Dan Oberlin. I tried telling Dr. Oberlin multiple times about Dr. Pienkny's poor workmanship, but he, perhaps in an attempt to avoid legal liability, never apologized or acknowledged my complaints and simply responded with a patronizing "oh, that must be so frustrating." Fortunately the infection was not serious, but recovery was delayed significantly. It's been almost 5 months since the surgery and there is still a lump of scar tissue at the site of the infected incision. In contrast, the site of the other incision has been completely healed for 3 months now. I would highly recommend against having any surgical procedures done at Golden Gate Urology. Side note: nobody working at the office from the receptionists to the medical staff wears masks. Seems odd for a medical facility in Berkeley in this day and age.

Highly recommend Dr Lee! My sons been having side effects from a hypospadias from when he was much younger. Had went to a few other Dr. and weren't satisfied and then hit the jackpot when we found De Lee! Soooo grateful, he is thorough, friendly, knowledgeable & you can tell he truly cares about the patient! Thank you Dr Lee!

The staff who was trying to call me to set up the appointment is so dumb. She needs to go back to school. She didn't listen to the patient well and kept talking over. Very rude and she also didn't want to tell her name because she knows how horrible she is working as a customer service. Once I know her name I will edit here

Good luck reaching out to a front desk. I try calling daily and always unresponsive, sometimes it says " we are in a lunch break call back at 1 " a 2 Hour lunch break? Damn. Get a full time real front desk for cry out loud. Will update this review once I actually get to go to the appointment.