Huilan Cheng's Online Review Report Card

Her phone visit without insurance is 460.00. She said no medical advice and does take insurance but will charge an extra fee.

It is 2021 and I just wanted to update my review of Dr. Cheng. She is STILL an excellent doctor and made herself readily available for appointments throughout the pandemic. I appreciate her and her assistant Nicole. Awesome team.

In short: definitely recommend her. She is competent and caring.Longer version: I have been a patient of Dr Cheng since March of 2020. I have had really weird symptoms like reflux together with dull pain in my abdomen. After investigating my unusual combination of symptoms with other doctors with no good answers or testing, she has been able to address my concerns.She is really competent and super patient. Today, when we reviewed the results of my endoscopy and ultrasound, she was extremely caring and explained to me the meaning of the findings thoroughly.I have had really bad experiences with other specialty doctors in East Bay, both by incompetence or by doctors that do not listen to you and want you out of the room as soon as possible so they can have another patient in. I felt that Dr. Cheng did not treat me as simply a piece of flesh. She made me feel heard and provided the resources I need to keep investigating my condition in my liver. I feel happy to write a nice review like this one when a professional deserves it, and you can rest assure this is genuine.

Excellent, professional, trustworthy. I've recommended Dr. Cheng to friends who also were very happy with their experience as well.

My mother has been Dr. Hulian Cheng's patient for more than 10 years.  Here is her recent experience:"The incompetence of this office is beyond words. Back in February, I scheduled a colonoscopy with Dr. Huilan Cheng for late June.  When I called in late May with a question, I was shocked to be told that my appointment had been deleted because they had switched to a new computer system! Her assistant, Nicole, said: "All time slots for the day have been taken up by other people.  There is nothing I can do.  You need to reschedule."  Wow, what kind of attitude is that?  Good thing I called and caught this, as I am still getting reminders about my scheduled colonoscopy!   Imagine going through all the prep work to cleanse your bowels only to find out at the medical facility that your doctor needs to attend to other patients who book the time after you and you have to reschedule!"

Dr. Cheng has been my gastroenterologist for 11 years now, and has been a caring, very smart, and very thorough physician. After my colonoscopy/endoscopy last week, she took the time to call me with the results, and because a serious (and unusual) type of stomach polyp had shown up, she spent a good twenty minutes with me, carefully explaining the issue, spelling medical terms for me, and describing what our next step would be. I'm so thankful that she encouraged me to have the endoscopy as well as the colonoscopy--otherwise we might have missed a serious problem. I feel confident that she'll help me through this, and I recommend her highly.

Dr. Cheng has been providing careful and professional care for me for a few years now.   She recently performed a colonoscopy and afterwards gave a detailed report to me in person, then followed up quickly with a detailed pathology report and recommended repeat test in one year.  Her office also promptly gave me a referral for another specialist for more specific consultation.   Doctors have a hard job finding out what's wrong with each patient, when they are not God and can't know everything immediately.   You have to develop a relationship,  give respect to get respect, and follow instructions.    Dr Cheng is competent and knowledgeable.

Your office is rude.  My daughter, who is 17 and attending Berkeley, has an ongoing GI issue that the school clinic has been unable to figure out after more than a month, they suggested she see a specialist.  We have a PPO and can choose to see specialist without referral.  We have enough money, fortunately, to cover any medical needs she has.  We will fly her back down to LA to see a Dr here, but I certainly don't hope nobody you care about has to deal with the nonsense she just dealt with out of your office when they are scared and hundreds of miles away from  home.  Shame on you!  In my office my employees behavior reflects on me and is my responsibility.  It is a lesson your group could learn.

My first visit was a waste of time. I was not given new patient forms to fill out; waited over 30 minutes to see Dr; she did not have my basic medical history but tried to gather some basic information (I have a complicated medical history); said I should have endoscopy; sent me to scheduler to plan endo. Uncomfortable with this plan I spoke to Dr a second time that day. She apologized. I called practice administrator. Told her I was not paying for appt; she scheduled me in with another Dr.

Dr. Cheng is really good at her job. I don't like the fact that test results (including bad news) were delivered via an online patient portal. I didn't even login for days because I thought it was (yet another) bill for services. A phone call would have been nice under the circumstances.