Lifelong Ashby Health Center's Online Review Report Card

Booking an appointment:2starsParking : 5starsWait time: 4 starsStaffs:4 starsKim( my doctor) 5 stars x 100000000I’m a new patient in lifelong medical center with Kim, I was so impressed by her professionalism and knowledgeable . I was very nervous and worried about my body the whole time due to the sugary I had 3 years ago. I was confused by the results but my previous doctor didn’t really explain to me what was happening. Kim has a magical power, she’s different!! she makes sure I understand what was going on, my doubts, and what are the on going treatments. I felt so much better after my first visit already. ( I wish I could give her a big big hug)

This is NOT part of the Sutter Ashby campus. This Lifelong is on Adeline St. The one that was close to Ashby has been permanently closed.

Over all, I've had a good experience here. Everyone I met was friendly and helpful. Unfortunately, after I switched providers I learned that my doctor at LifeLong had been administering my medication wrong for the past year, so I can no longer recommend LifeLong.

Let me say this, looking for a primary? Ask for Nicole Borres she’s the best, she’s a family doctor and is overall amazing. Need pain management? Kim Nguyen. Psychiatrist? Ann Thu Bui. Therapist? Jeanette. I’m telling you these are the best doctors there. Now a shoutout to others that work there. Makuund he’s somewhat of a case manager, he helps a lot of people with housing. Michael is the best nurse I’ve met. He works behind the scenes but he’s been so helpful as long as me and my mother have gone to lifelong.

Absolutely terrible. Dr Ashley Ro has failed me repeatedly in ways which have been significantly detrimental to my health. GO ANYWHERE ELSE!!

Acupuncture, Primary Care, Maternity, HIV/AIDS, Mental Health...I have been going there for about 5 years and have come to know patients that are being treated by one or more of all of them. I simply can not find a less than stellar aspect of the team at the Ed Roberts Campus. Before Covid, there was even FREE walk-in acupuncture clinic with Hope, who has been there for 20 + years. Bonney Lynch is the acupuncturist who handles the more involved cases and works with a level of care, compassion and integrity exceeded by none. Her appointments are always about an hour long and are not part of the free services that Hope offers.When I say holistic care, I mean these (primarily female) MDs , NPs, Therapists and Specialists work in tandem to give you the type of supportive care that feels like a warm hug. Ashby Bart literally stops UNDERNEATH the building and (pre-Covid) has an elevator that drops you right inside the building.They have just recently started limited in-person appointments for patients who need to be physically touched or treated. For example, I got a cortisone shot in my shoulder. At this date, there is only one access door to Campus, where you must have mask on, temperature taken and answer the COVID-19 Exposure Questions we have all come to memorize. Your provider will be ready for you by the time you get to the 2nd floor; if not, you may have a very short wait with no more than 2 or 3 Socially Distanced and masked patients. All doors are propped open and you can't walk ten feet without access to hand sanitizer. All appointments that can be done by phone/secure app have and will continue along thia line for foreseeable future. You can email your providers and THEY WILL UNFAILINGLY REPLY. Above and beyond the best general expec tr ed level of care on all accounts.

In the process of transferring my Medi-Cal, as I am in need of daily medication, I was canceled on and made to wait a week plus for an appointment. Then the prescription was filled out wrong so I had to wait over the next weekend. Come Monday the prescription was still not fixed. I had to go in to the office to get them to fix it. When they came and told me it was good , I realized it was filled at the wrong location which was not close to my house. I do not have a car and have to rely on public transportation. When I ask them to change the location where it was to my neighborhood pharmacy, the person who I was speaking to kept repeating herself to me the address where it was filled while I was trying to explain to her how the location was not easily accessible for me. I have been left without my medication for 2 weeks almost, and to be patronized when I asked for my prescription to be changed to an easier location for me to access. I will be pulling myself from lifelong services, as that they were unwilling to listen and help fix problems and leaving me without medication for 2 weeks

Very friendly and helpful nurse practitioner.

This place is completely incompetent I requested a refill of my Suboxone my doctor left and I didn’t assign a new doctor to me then they sent the prescription to the wrong pharmacy which of course didn’t have it. I specifically told them not to send it to the San Rafael Safeway Pharmacy but rather to the CVS pharmacy in Greenbrae. When I found out they sent it to the wrong pharmacy didn’t have it in stock as I suspected I called in at 8:30 am advised Them of their mistake. They said they would resend it to the proper Pharmacy I waited all day I called five times and left messages and they never got around to sending in the prescription. These people are pathetic if I made a quarter of the mistakes that they do I would lose my job and I am a retired lawyer. I wouldn’t send my dog there are a bunch of incompetent losers. Don’t go there

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