Lifelong West Berkeley Health Center's Online Review Report Card

Lifelong is helpful facility. Their medical personnels always act professionally and they also have a very cooperating front desk agents.

I have been a patient at Lifelong West Berkeley since 2014 and i have always got excellent care. Terrific people work there!

Had been in extreme pain with shoulder injury and kept getting my appt pushed back by other doctors. Ended up here with Kelly Stewart and I can not stress enough how amazing she was. Caring, informative, helpful and punctual. The clinic even called me back the next day saying they had an appointment opening which got me in 10days sooner. Can’t imagine going anywhere else.

Soy paciente prenatal y mean atendido de maravilla, me siento cómoda con mi doctora Allison Robert y todo el equipo de asistencia genial ☺️

A Provider at this location disclosed my private information to a 3rd party without my consent. That information was then pasted onto "MyChart" Notes in a random area that would be easily missed. No dates, no signatures. Lifelong won't tell me who the provider is that disclosed my information, they won't tell me info on the 3rd party. They did, however, freely disclose my private information!  ALWAYS GO BACK AND CHECK YOUR NOTES!

Anyone whom has factual evidence of LLM negligence and not properly handling health issues, referrals, appointments (usually late, waited 45 mins last appoint...what's point of appointment). Feel free to message me others have had same complaints.  Dr after various health issue no help for 2 years, then when I called them out for lack of proper Dr made BS   They don't know how to properly refer Patience so patience is more stressed out having to jump through various hoops because llm is negligent and lacks proper knowledge they even admitted to this and apologized but it's still BS and negligent on LLM part.

I asked for a Doctor and a nurse (Menton Hurd) lead me to believe he was a Doctor.Anyway he cut 1/3 of my meds and threw me into many attacks. Please do not go there

Went at 9am for my first Covid 19 vaccination. The anxiety I was feeling before I arrived dissolved as soon as I saw how everything was organized. I got in line and, when it was my turn, answered the screening questions. I was then sent to a table where someone scheduled my second dose and gave me information from the CDC. Then I waited in a short line until I was called to receive the vaccine. Abdhula was kind, gentle, and skilled at giving the vaccine. I felt at ease. I sat for 15 minutes in the chairs outside and then went on my way. The entire process took about 30 minutes, likely because of how organized it was and that I had a morning appointment. Feeling grateful and relieved it went so smoothly.

Came here for a COVID vaccination. I have some social anxieties, and I'm so happy to say that the staff is extremely friendly and organized. My appointment was first thing in the morning. First, you stand in line just outside the gates until someone with a clipboard signs you in. You answer a few general questions about any allergies and such. Then you'll head over to the first set of tents. That's where they'll schedule for your second shot, give you your CDC vaccine card and some printed info about your vaccination. You'll stand in another short line to finally get your vaccination by one of the friendly nurses! (Don't forget to grab a button that says "I GOT MY COVID VACCINE!") Boom! I was in and out of there within 20 mins of my appointment.

God this place is a nightmare I have a serious medical condition for over 5 months an still no treatment ! This place is a totally nightmare! I had got into lifelong about two weeks ago an I have multiple problems already ! My first doctor was Luz Anabelle Frausto she was a nightmare I was telling her I have been having all these problems for over 5 months an she seemed like she literally had no idea what I was talking or how to help me with my problem! She prescribe me medicine that had nothing to do with my condition an she also wouldn't do a in person appointment when I told her I think it's very necessary considering this problem has been going on for months an she refuses to do a in person appointment which I thought was very weird she also kept telling me I need to go to the emergency room I went their an their told me theirs nothing we could do your primary care doctor should be taken care of this an I told them she keeps telling me to come back here the hospital staff was in shock from hearing this ! They said my primary care doctor should be sending labs out an medicines to help an the hospital staff said it will always be open for me but theirs nothing they could really do for me this was around February 10th when this happened, I also noticed no one ever answers the phone for lifelong medical an whenever you do call theirs always 80-100 callers ahead of you all the time whenever you call ! I finally got to speak to Anabelle again for the same matter she finally dose something smart for once ! she told me to make an appointment with quest I finally did an finally got seen at quest normally quest will have my results immediately an will always call back with the info immediately I was even told this at quest when I was their first this appointment. I get a missed call from ananbelle on March 3rd saying she got a my results from quest an I had to call back of course an she wanted to go over my results within two weeks an I told the receptionist this isn't okay and I need to be seen an treated because Annabelle said I tested positive for something in that voicemail an they said that's all they could do so i had to download my chart an I had to found out what I had on my owe I check my labs results I found out what I tested positive for turns out it's more serious then from what I thought I had an I didn't find out what I had until March 10th which is even more ridiculous! had to finally drop Annabelle from how bad she was an from her horrible information ! I got a new doctor named Judy lock I actually had no problems with this doctor she seemed like she knew what she was talking about she didn't seem unsure about things as much as Annabelle did with her job unfortunately. After that I didn't have a doctor an I asked for a new one again so this is my 3rd doctor his name is Claudell Stephens JR he was even worse then Annabelle! same thing no follow up appointments seemed like he didn't care or knew what he was talking about he always seemed like he was unsure about everything at this point I'm mad an I'm not patient anymore ! I'm still not treated properly an still don't understand what wrong this place but this is a nightmare you guys please please do not go here don't waste your time calling find a doctor that will hear you out an listen to you an understand your problems an needs as much as they can ! this place is ridiculous an a nightmare I don't understand how it's still running with doctors like these ! Just so many problems no follow up appointments no refills nothing no emails or text messages to conform anything an I asked them for a doctors notice since I keep having to miss work to call an ask for refills an I still haven't gotten any notice which doesn't make me look good at work ! an I can't keep going to the emergency room ! Lifelong do your job an help your patients an get it together ! Stop stressing your doctors out with adding loads of patients because that's prolly why these doctors aren't helping me either I wouldn't doubt it !