Ramandeep Kaur's Online Review Report Card

Horrible experience with Instant Urgent Care ( Dr. Ramandeep Kaur), Santa Clara. It was really a pain to have an experience with Instant Urgent care... July 2020 my husband had an virtual (video call) appointment with Dr. Ramandeep Kaur and for general health checkup as it was a virtual appt there were not vital tests done by them she just told my husband to go for blood work and spoke hardly for 2 mints minutes. I dont know what the bill with special service description they sent to my Insurance with some code of special services but in actual my husband didnt even received regular service from them so how they can charge for special services.. They are keep sending us reminder of pending bill of $272.92 for couple of minuets talk with the Dr Ramandeep Kaur and when I am calling them they are not responding and not even replying on my emails. My insurance also tried many times to contact to doctors office but no one receiving call. NOW MY INSURANCE IS CLEARLY TOLD THAT AS PER AGREEMENT  I DO NOT OWE OR PAYBLE TO THIS BILL AND AS PER RULES AND NORMS, THEY CANNOT SEND ME ANY BILL FOR THIS SERVICE BUT STILL THEY ARE KEEP SENDING ME BILL LIKE A TORTURE. I wont suggest anyone to go this place and have the same pain we are suffering with.

One of the worst places to deal with for billing and payments. The doctor was great, but if you want billing nightmares, please feel free to go. It has been over 2 months and Im still waiting for a billing statement or invoice so I can reconcile. It seems like you will keep getting bills with no explanation, or not get any receipt even if you ask for it. If you call them, they always say the billing person is not in today, please call back on Monday or email. After writing 4 emails over 2 months, no one bothered to even acknowledge, let alone send the receipt. If you call on Monday, they say call back next week. How hard is it to email a receipt? I paid cash for a simple checkup at this clinic. What if you had insurance? Your billing nightmare will be severely more pronounced. Avoid this place at all costs. If Dr. Ramandeep Kaur is reading this you need to move elsewhere. Your website says: our focus is on you. Thats absolute bs. Patient is the least of their concern. How much time one has to waste with you to just get a copy of the receipt or statement?

We visited IUC online during COVID for a prescription refill for a blood pressure medication. Doctor only issued a one month refill. At the end of the month, we requested to extend the prescription. Doctor insisted that we take another appointment and pay another $100 fee to possibly get the next month of medication. COVID19 situation should not be used for monetary benefit.

Terrible doctor, spent 2 mins on me after waiting for an hour.  I had to go Stanford emergency care who took care of me.

Very understanding and knowledgeable doctor. she knows many languages .. I feel comfortable with her

I have visited a few Instant Urgent Care clinics in the South Bay in the past couple years. Here is where my issue was...  I ALWAYS double check if a clinic/ doctor is within my network. ALWAYS! I called this location prior coming in to verify, I was assured that indeed it is all still within network. I even brought my prescription B12 shot to them so I can just get it done at the same time while being treated for a sore throat. When I came in (February), they verified that my info is all up to date, including the insurance information. Charged me my copay fee. Treatment wise. It is fine simple, common issue. This month (October), to my surprise I get a charge of over $230! No heads up, no communication, no email, nothing. I call them on a Saturday (the day of the charge) They said billing department will call you back since they cant see that info. Ok fine. Billing department calls back on Monday 2pm, I believe the name is Zaki. Less than 10 minutes later I call them back. They said shes on the phone shell call you back. 45 minutes no call back. Calling again, Zaki is not in, umm... I mean shes on the phone! She will call you back!. 4 hours later I havent received a call back. I call again, Zaki darling left for the day! Shell call you tomorrow! Based on my insurance company they were NOT in network! How come suddenly youre not in network after you verified all my info including knowing my copay amount and charging me with it and then appear not to be in network?! And saving my CC information and charging it with no heads up 7 months after the claim is filed? Ok... I mean based on the speed that dear Zaki from billing is returning my call(s), I can see how fast things are going at this place... As to Dr. Kaur, honestly I dont even think thats her responsibility to check that, but her staff and front desk and if they made a mistake that shouldve been flagged. Why do I need to flag it 7 months later and not even getting an appropriate timed response from Zaki.

Ive seen a lot of doctors (and my parents are doctors too), but Ive never met any as genuinely unkind and incompetent as Dr. Kaur. Its hard for me to write this because I know that these kind of reviews have consequences but accountability is important. I have ADHD, and during my appointment with Dr. Kaur she made me feel like my brain was broken, like there was something very wrong with me. At first, it seemed as if she just had a naturally condescending personality, but over the course of the appointment her comments became hurtful and honestly made me feel awful and ashamed of myself. *** Also, the medical advice she gave me was just straight up false. The doctors Ive spoke with since then have revealed that had I actually followed her advice, I would be legitimately putting my wellbeing at risk. If you have a choice go somewhere else. ***

Rudest possible front desk/ Ma named Shawn. No manners. 3 star just because PA Stan is very respectful and attending to patients.

Dr. Kaur is hands down the best doctor Ive ever worked with. Shes so patient and really cares about her clients. Ive seen her every week for the past 56 weeks. And I truly look forward seeing her. You will not be disappointed with her work. She really knows her stuff... she is beyond amazing!!

Saw her a few times. Knowledgeable, thorough and gave lots of good feedback.  Answered all my questions and followup was excellent.  Highly recommend her.