Bridges To Recovery, Beverly Hills's Online Review Report Card

Positives: Some individual staff members are genuinely caring, particularly the frontline techs who work hard with limited resources. The facility is physically comfortable and the grounds are pleasant. Serious Concerns: Inappropriate Acuity Match: This facility markets itself as serving complex psychiatric cases but primarily serves clients with relationship issues and life transitions. If you require intensive psychiatric care, you'll feel isolated and unsupported. The programming isn't designed for high-acuity patients despite the premium pricing. The therapists are also not trained for high acuity. While I loved working with some of them, most were just or are just getting licensed. Another client had requested a therapist change due to lack of fit and it took them 2 weeks to change her therapist, essentially wasting her time in treatment. Even down to the discharge paperwork, they couldn't even help me with recommending appropriate aftercare. Privacy Issues: At $150,000+ for 90 days, I was kept in shared rooms for the entire stay with only 4 nights alone. Constant roommate presence for three months made nervous system regulation impossible and contributed to deterioration rather than healing. Inadequate Clinical Coverage: When I experienced medication side effects requiring immediate attention, no clinician was available. The staff did not facilitate urgent appointments despite clear need. This isn't occasional - it's systemic understaffing. Poor Medical Coordination: Despite promises of comprehensive care coordination, I had to manage my own insurance authorization processes across multiple specialists. When staff witnessed me in complete breakdown during required insurance calls, they offered only passive presence rather than active advocacy. Other patients have also expressed frustration with FMLA paperwork completion. Patients schedule their own doctor appointments by policy, and my medical needs were neglected throughout my time. Bottom Line: If you have moderate issues and can afford luxury pricing, this might work. If you have complex psychiatric needs requiring intensive support, look elsewhere. The gap between marketing promises and actual service delivery is significant. I filed licensing complaints that are currently under investigation. Would not recommend for severe/complex cases despite their marketing suggesting they specialize in exactly that population.​​​​​​​​​​​​​​​

Positives: Some individual staff members are genuinely caring, particularly the frontline techs who work hard with limited resources. The facility is physically comfortable and the grounds are pleasant. Serious Concerns: Inappropriate Acuity Match: This facility markets itself as serving complex psychiatric cases but primarily serves clients with relationship issues and life transitions. If you require intensive psychiatric care, you'll feel isolated and unsupported. The programming isn't designed for high-acuity patients despite the premium pricing. The therapists are also not trained for high acuity. While I loved working with some of them, most were just or are just getting licensed. Another client had requested a therapist change due to lack of fit and it took them 2 weeks to change her therapist, essentially wasting her time in treatment. Even down to the discharge paperwork, they couldn't even help me with recommending appropriate aftercare. Privacy Issues: At $150,000+ for 90 days, I was kept in shared rooms for the entire stay with only 4 nights alone. Constant roommate presence for three months made nervous system regulation impossible and contributed to deterioration rather than healing. Inadequate Clinical Coverage: When I experienced medication side effects requiring immediate attention, no clinician was available. The staff did not facilitate urgent appointments despite clear need. This isn't occasional - it's systemic understaffing. Poor Medical Coordination: Despite promises of comprehensive care coordination, I had to manage my own insurance authorization processes across multiple specialists. When staff witnessed me in complete breakdown during required insurance calls, they offered only passive presence rather than active advocacy. Other patients have also expressed frustration with FMLA paperwork completion. Patients schedule their own doctor appointments by policy, and my medical needs were neglected throughout my time. Bottom Line: If you have moderate issues and can afford luxury pricing, this might work. If you have complex psychiatric needs requiring intensive support, look elsewhere. The gap between marketing promises and actual service delivery is significant. I filed licensing complaints that are currently under investigation. Would not recommend for severe/complex cases despite their marketing suggesting they specialize in exactly that population.​​​​​​​​​​​​​​​​

I came to Bridges not thinking I could be helped. My OCD, PTSD, and depression were immobilizing. After a month, I am generally symptom-free and have access to more of myself. This is a wonderful place! If you are struggling with mental health, this is the place to go. Period.

Bridges is a wonderful treatment center! If you are considering going to one or recommending one to your patient, I'd highly consider Bridges. This center has top-notch care that you won't be able to find anywhere else. Staying in a house as opposed to a facility, makes clients feel nurtured and comfortable. Groups are also smaller, which allows for more exposure time and friendships formed. The two houses can only hold 6 patients at a time each. The patients build relationship and trust with those around them and have 24/7 support. This center offers a variety of modalities and activities to heal and grow. Patients also spend more time here seeing a 1 on 1 therapist than other sites. Plus the food is amazing!!

Bridges is a wonderful treatment center! If you are considering going to one or recommending one to your patient, I'd highly consider Bridges. This center has top-notch care that you won't be able to find anywhere else. Staying in a house as opposed to a facility, makes clients feel nurtured and comfortable. Groups are also smaller, which allows for more exposure time and friendships formed. The two houses can only hold 6 patients at a time each. The patients build relationship and trust with those around them and have 24/7 support. This center offers a variety of modalities and activities to heal and grow. Patients also spend more time here seeing a 1 on 1 therapist than other sites. Plus the food is amazing!!

They called the cops on me when I wanted to leave their facility and they had me 51/50 for no reason. If you want the full story lmk.

Bridges to Recovery was an excellent facility. I went for a total of 7 weeks and left feeling great. I was struggling with severe grief and life adjustment. The team was extremely caring and the treatment was very specialized. They offered a broad range of modalities and I was able to also try a course of Ketamine treatment. I highly recomment Bridges to anyone that needs a time out from life and individualized attention.

I have been to 3 recovery centers, a 10 week trauma program and I have had 45 years of therapy for my severe trauma. This was the most healing experience I have ever had by far. Everyone there was compassionate, caring and genuinely focused on my well being. Therapists are excellent. It is a MUST to have this low staff to client ratio to get the help needed. You will want a small private run program like this if you are serious about healing.

I am a volunteer crisis counselor, and I recently reached out to Bridges to Recovery looking for resources to support a friend. I was connected to Katie who was incredible and walked me through various options which made a difficult situation feel much more manageable. I highly recommend Bridges for anyone seeking help for themselves or a loved one. I’m so grateful for Katie and the work this center is doing! ❤️

This review focuses on post follow up. A family member was there approx 11 months ago. As you know, Bridges is paid in full before the patient arrives. They offered to handle filing insurance claims for a 10% retention fee. The first rounds of checks were never cashed by Bridges, and the second round (with new codes I'm told) was filed. New EOB received 1/30/25. New Checks mailed out 3/26/25. To date, 5/21/25 the checks are still uncashed and I have not received money owed back to us from the insurance company. I have asked asked who is in charge there and whom we can contact and have not received an adequate answer. A Lauren Schiffgen in Florida takes care of bills and Michaela Carpaccio is the head person, as far as I can tell, but I have yet to receive a satisfactory answer from anyone.