Laseraway's Online Review Report Card

The worst of the worst. Beverly Hills is the same LaserAway office that sold me years ago on tons of "no expiration" packages to beat inflation etc., then later criticized me for not using my packages more timely and tried to rip me off, claiming I had nothing left in my account, and on top of that disrespectfully wasting my time by not providing me advance notice that my appointment had been canceled by them--- just a couple hours prior to the time of my appointment when I had already left for the day and was on my way; ironic, since they require 24 hrs advance notice from a client to cancel an appointment without penalty. I then sat around in the waiting room while Giau said she would look into it, only to then be told after waiting another half-hour that I wouldn't be able to be seen or have my issue looked into. Rather than take responsibility for their disorganization and unknowledeable personnel, they just point the finger from one employee to the next and send the client on a wild goose chase with no end. The manager TK claimed he would help me with my account and had scheduled me for that appointment, but later was evasive and refused to help get to the bottom of their errors, saying I would get a call back later in the day, but never calling back, then saying Giau was working on my case and would contact me that afternoon (that never happened). I was told other times by staff that Giau would call me right back the same day or the next day, only to find out later that she was on vacation for the whole week; how is it that their staff does not know when each other is on leave!? Turns out after much back and forth that they had to admit to having erroneously closed my account and had proof in their system the entire time that I had multiple services remaining, but instead of owning up to the gross error, tried to put the blame on me for not having finished the package sooner despite their "no expiration" policy. Seems the policy is just a false promise and ruse to get one to buy more, for since then I have read similar reports from other clients of their accounts being closed and being denied prepaid services because of errors committed by LaserAway.

Ive said it once and im going to say it again: I've been going to LaserAway locations across the state for the last 13 years with this location is my favorite purely because of Giau! Not only is she always so kind and has such an upbeat positive attitude, but she always does the most to accommodate my needs. I feel so taken care of by her always! I truly believe that customer care is just as important as the injector and service provided. Giau You rock thank you!

Inexperienced Injectors who are just learning and gaining experience. I asked for basic lip shape to lift and fill and they did not know how to do this- they put a miniscule amt of Juvaderm in my lips and had me return in 2 wks- I return and they had poor technique and gave me something I did not want. They are super conservative and inexperienced and unconfident Injectors. I will go back to Dr Sadati plastic surgeon in Newport Beach in the future for experienced service. There used to be good injectors here... no more. Waste of my money and I am unhappy when I look in the mirror.

They were great until they weren't. I've been coming to this laser away for at least 5 years. I've booked multiple treatments with them, I've bought multiple packages from them. I've done everything here from thermage to laser hair removal to Botox and filler. They cannot get their schedule policy around thermage straight. I bought a package for neck thermage and I did all of those without a hitch. They told me I could come back every 3 months to get those done. Great. Then I bought a thermage package for lower face. I had one session, then I came for my second session 3 months later which was booked ahead, and they told me I had to wait a minimum of 6 months between sessions. I explained that it was a 3-month gap between sessions for my last thermage and they insisted that I had to wait 3 months. They would not treat me on September 2nd 2025 and made me reschedule my appointment. The soonest I could do because of holidays and pre-existing surgeries was March of 2026. Now it's March of 2026 and apparently my appointment does not exist at all. They insist that I received treatment in September even though I came in and they refused to treat me. All because they cannot agree if the policy is to do thermage every 3 months or 6 months. Because I made the mistake of buying a package that was for multiple services they have accidentally closed out my services insisting that I got my second service on September 2nd 2025 when they absolutely refused to treat me and told me I had to wait 6 months between treatments not 3 months. Now they insist that I did receive my treatment so ultimately they are stealing around $800 from me which is the cost of a single thermage treatment. If you go to this laser away just because it's convenient or in the neighborhood make sure you keep meticulous records, if they refuse to treat you get that on video because corporate will never ever agree that they made a mistake. Only pay for services here as they are rendered, do not make the mistake of buying a package ahead. It turns out that if they make an error they will literally steal your money. Better off going to cedar Sinai or somewhere with accountability.

I've been a loyal LaserAway customer, visiting both the Beverly Hills location and another branch. The staff have always been professional and very friendly. However, a recent experience has left me reconsidering. When LaserAway reached out about a $6/unit promotion, I responded expressing interest. I mentioned I was undecided between paying in full or using their monthly plan, but would make that decision at my appointment the next day. What happened next was a bit off-putting. I received multiple phone calls pressuring me to commit to a payment method before my appointment--which was less than 24 hours away. I couldn't understand the urgency. I was planning to pay before any treatment began; I simply wanted to think about it and review my options in person rather than making a financial decision at 7:30 PM on a Friday night. When I declined to commit over the phone, the representative informed me that she couldn't give me the appointment. This was particularly shocking--I was being denied service for the promotional offer I'd been contacted about, simply because I wanted to finalize payment details in person rather than on a Friday evening. Again, everyone there has been really nice and this person was probably just following their company policy. But I found the sales tactic to be too aggressive. It's disappointing because I genuinely enjoyed the convenience and service at LaserAway.

I'm so glad I wasn't deterred by the negative reviews. I was looking for a new place to do some of my favorite facial treatments and stumbled upon a promo for clear and brilliant. I've done clear and brilliant in the past so I already knew exactly what to expect. I was greeted by the lovely front desk. The girl asked me to wash my face and the restroom had facial cleanser and towels. I arrived 30 mins before my treatment to numb. And the numbing process was quick and easy. My lovely clinician aria was wonderful. I've had clear and brilliant before and aria asked me about my pain tolerance and concerns. She told me she was gonna do a stronger setting and I'm so glad she did. I felt zero pain and she was extremely thorough. The following day I had a bit redness but nothing too bad. They did talk to me as I was leaving about purchasing a package, I had purchased a one time $300 promo. But when I said I wasn't interested in purchasing a package the girl was totally fine. I will definitely come back again for more sessions

The women that work here are genuinely some of the kindest people I've ever met. They're so attentive and make sure you feel comfortable, laser can feel a little invasive but it's never awkward here. They make sure it's a lovely environment! I've been seeing a lot of slowing in my hair growth over the past months and it's been a life saver. Thank you to the queens at Laser Away!!

Giau is my LaserAway shaman. She guides me through the large lists of services, lets me know what would best suit me based on my needs, and hooks it up with really aggressive deals. I can't recommend her enough, her smile and positive attitude is just the cherry on top.

They are an outrageous ripoff! Commission-driven salespeople trying to charge 3x the going rate. Avoid this company! Also incessant sales calls!

This company needs to be more genuine with potential clients and show real care, instead of just being all about money and trying to meet quotas- I scheduled a video consultation with LaserAway in August 2025 after seeing their ad for a new-client discount. An intake person called me about an hour before the appointment. I explained that my grandma had recently passed and that I wanted to know the pricing first so I could plan financially. Once she heard I wasn't ready to pay yet, she canceled my consult and told me to just call back whenever I'm ready. And hit me with this disrespectful and dismissive comment -- 'sounds like you have a lot going on' -- instead of offering any real condolences or empathy. That really showed me how insincere she was, so now I know not to come here for laser treatment.