Kenny Rivera Md's Online Review Report Card

I saw Dr Rivera to remove an IUD that suddenly became unbearably painful. I stayed with her for several weeks seeking care that didn't transpire. I eventually almost died of this infection because it spread throughout my abdomen and then to my heart. I needed pain management. I needed antibiotics and an infection specialist. I had initially asked the her about having the IUD sent to a lab to identify the infection. Their staff snidely advised me that it had been disregarded, not just discarded. There were several unlabeled open cups of urine smelling up the bathroom vanity which staff had no interest in knowing about, but they also told me they don't do UTI tests.I've come to learn that I had a Bartonella/Lyme infection and that insurance doctors do not treat infections. Over the past few decades standard medical has given up treating serious pathogens and only treat the symptoms, if you are fortunate. Now more people die of sepsis than from AIDS and cancer combined. Dr R kept saying it must be a normal period as if nothing I was saying was registering for her. The staff had poor phone etiquette and were indifferently ignorant of prescription, insurance, disability, and other matters. I would have preferred that if the assistant was just going to guess my vitals that she not enter it in my record. They have a legal obligation to treat customers to medical standards.I survived by finding another obGyn who was willing and capable of surgically removing the worst of the infection through full hysterectomy. And then getting to an LLMD for antibiotics. My story is not so obscure. Lyme is an epidemic of 3M people= 1% of the population every year where only a small fraction get diagnosed, by LLMD's. Please spread the word that Lyme disease needs treatment and you must self refer yourself to a private LLMD for diagnosis. Dr Rivera and her staff seemed kind at first but as others here have also concluded, drop the efforts quickly. It was a very scary, painful, and drawn out ordeal to go through, made more difficult by the lack of respect and ability of this office. You do Not want to go here if you need any real care. And you need a competent doctor at least once a year to screen for cancer etc. It's easy to get a same day appointment though and now you know why. Site moderator, please allow this positing without edits, thank you

She doesn't care about patients, don't let her innocent looks and demeanor fool you. Refused to send me to a different imaging place even though I said I was uncomfortable with going to VRI for various reasons. Asked to note that on my chart and was met with hostility. She seems nice, but don't let her niceness fool you, she's just like the rest of them.

She's the best.. kind.. gentle and she listens to you.. a refreshing doctor..office is quaint and front office help was super nice

Veronica is very nice and professional. I especially like that she is a high quality doctor who accepts a long list of insurance plans. She or her administration assistant helped me to figure out how much my appointment and diagnostics might cost under my insurance, and it all worked out quite well for me. I'll be back!

Dr. Rivera is wonderful. I would recommend her. She is very nice and very caring and listens and gives great feedback.

This review is for the Dr. Rivera's office that is located at 706 N. Winchester Blvd. I chose to go to see Dr. Rivera due to the wonderful reviews on here. I'm happy that I did. She is wonderful. I found her to be professional, very nice, listens well and answered all my questions. I truly felt like she cared about me and I was not just another patient coming through the door. I was seen quickly and did not have to wait long at all. The office was small but but clean and set up for all I needed for my yearly exam. All my phones calls were answered by the doctor herself and I did not see any other person but Dr Rivera herself. No person working the front desk. So I made my appt, checked in, had my dr appt, check out all by the doctor herself!

To Veronica Rivera M.D., FACOG706 N. Winchester BlvdSan Jose, CA 95128My name is John Brown (67), husband of Mary Brown, one of your patients. On both opportunities when my wife has had an appointment, I have greeted you. I feel very disillusioned by your lack of professionalism and bad will, because last Friday, September 2, early in the morning I left a message with your assistant that I was worried about your diagnoses, and if you could call me or I call you. You showed no intention, nor respect in comprehending why I wanted to communicate with you. As a husband I was worried about the medication that you were prescribing my wife (anti-biotic). My wife and I are patients of Dr. Alfredo Ramirez, and generally we always go to appointments together. It was he who recommended you so that my wife would go meet you. As you may understand, as a couple we are always together. But I see that it was strange for you that I wanted to know your opinion. Is it not my right to ask if I have doubts of what is happening to my wife?What is strange of the situation is that you left me an answer with your assistant and lied to me when I contacted your office a 2nd time and let me know that my wife was being prescribed a cream, in conditions that they were 500mg pills. The situation is if my wife went to go see you on two opportunities and you only prescribed her cleaning-creams while saying that everything was fine, why did you prescribe antibiotics on the last appointment?I lament having to write you this letter that will serve you as a lesson to be more sensible with the families of your patients, and you won't have to lie or show prejudice against the husbands of your patients. Also, with this note of relief my wife and I will no longer be seeking your services.Sincerely.John Browncc.myfile

This OBGYN is great. Just had another annual exam by her and I have a lot of anxiety when it comes to Pap smears. She made it quick and painless and talking to me throughout the exam helped me relax. She has excellent bedside manner too. In 2014, she examined me and by my request, took out my IUD so I could see if I could get pregnant. I was pregnant 10 days later, and now have a 14-month-old. Things went pretty smoothly and I'm very grateful for that. For many years many doctors told me that I would have a difficult time getting pregnant, but she reassured me that it seemed like everything was fine. I will happily continue to go to this doctor until I can come pregnant again

My complaint is that after my recent visit I was billed for an additional service after this doctor asked me a simple question and I answered it. I was shocked when I received a bill for some therapeutic therapy when in fact I'm not on any type of therapy! I just answered a simple question she asked me and now she is billing my insurance. This doctor then turned around and billed my insurance for some extra treatment that I never received. My insurance didn't cover their entire additional bill so I have to pay the difference. Shame on you for trying to make extra money off of your patients. You as a practitioner should not try to ask questions of your patients in order to bill the insurance as if you have your patient on some sort if therapeutic therapy. I will not be returning to your office in the future because I wont support a doctor who submits fraudulent bills to an insurance company just to make an extra buck. Who knows how many patients she has over billed in the past and how many of these little claims she has submitted to the insurance companies..

I am so happy Dr. Rivera is my doctor. She is very accommodating. If I call with a question she always finds the time to speak to me at any notice. I feel if I had an emergency, she would get back to me quickly. It is very reassuring. Thank you Dr. Rivera!