Home Care Providers's Online Review Report Card

Even though my dad was stable after leaving the hospital, I worried about leaving him alone. I booked Home Care Providers for a trial visit, and the nurse arrived on time and took great care of him. She reviewed his notes, prepared low-sodium soup, and helped him walk. When I got home, my dad was resting comfortably and his vitals were recorded online. Their care gave me peace of mind, so we scheduled ongoing visits.

I used Homecare Providers for a two week Holiday period In California. The two carers provided to me were absolutely wonderful.. they knew just what to do and were very capable.

As my dad’s heart failure stabilized, I was still anxious leaving him alone during work hours. Two days after his discharge, I booked Home Care Providers for a trial shift. Their nurse showed up to our condo right on time with a rolling bag of supplies and a warm handshake. She reviewed the hospital notes, prepared low-sodium soup, and guided Dad through slow hallway laps. Small hiccup: the portable ECG monitor needed fresh batteries, so the first reading was delayed a few minutes, but she explained everything and documented the baseline once it powered on. By the time I returned, Dad had napped comfortably and his vitals were neatly charted in the portal. Having a professional home health care service watching him erased a lot of late-night worry. We’ve already scheduled ongoing visits.

I was exhausted after weeks of juggling work, my kids, and my mom’s post-surgery rehab. A friend urged me to call Home Care Providers in Brea. From the first phone chat, their coordinator listened as I rambled through medication times and my mom’s fear of strangers. The next morning a caregiver arrived with a gentle smile, laid out gloves and a tablet checklist, and coaxed Mom through stretches while chatting about old movies. Hearing her laugh in the kitchen nearly made me cry. The caregiver updated me via text when vitals were logged, so I could focus at work. Knowing reliable home care services were in place lifted a weight off my chest. Dinner that night felt calm for the first time all summer. I’m grateful we found them.

If you want real reviews, please see the reviews on Yelp. Our experience with this home care agency was deeply disappointing and frustrating. Over the course of just 10 weeks, we had 9 or 10 different aides—a clear sign of inconsistency and poor planning. This constant turnover made it impossible to provide the stable, familiar care that is especially important for someone living with dementia. Many of the aides who were sent lacked the proper training or experience to care for a dementia patient. Some took little initiative and spent much of their time sitting on the couch rather than engaging with or assisting my mother. To be clear I didn't expect a lot to begin with and mostly needed supervision for mom, food administration, keeping her area clean, and medication reminders. It was clear that several were not equipped to handle even the basic emotional and practical demands of this type of care. Adding to our frustration, the agency later cited our home's location and the presence of four cats—both of which were disclosed at the very beginning—as reasons for staffing challenges. These factors were known from the start and should not have been used later as excuses for failing to provide consistent care. They also described the home environment and the fact that we speak to my mother in our native language as "overwhelming" for aides. We find this unacceptable. We have every right to speak to my mother in the language she understands—especially given her cognitive decline. At no point was any aide placed in a dangerous, difficult, or compromising situation. Yes, my mother's dementia can make her combative at times, and this naturally affects the home dynamic—any experienced dementia caregiver knows this. However, these episodes did not involve the aides directly and were used as false justifications for the agency’s inability or unwillingness to provide consistent, appropriate care. This agency repeatedly failed to take accountability and instead relied on shifting blame and citing factors that were either irrelevant or misrepresented. After numerous interactions and telling them how I desperately needed care when I would be out of town for two days (May 31 and June 1st) they call me the DAY BEFORE my trip and tell me they are no longer going to service my mom, thus leaving me to scramble for care. Absolutely inconsiderate. For families seeking dependable, trained, and compassionate home care—especially for loved ones with dementia—I would not recommend this provider. If you have to use insurance or CalOptima, there are better agencies who have better structured care plans out there. Do your research! I wish I had done mine.

Horrible horrible care organization. I'm very disappointed with the level of service provided by this home care agency. Over a 10-week period, they sent 9 or 10 different aides, making it impossible to establish consistency or trust--something critically important when caring for a loved one with dementia. Many times aides would call out at the last minute. Many of the aides were not properly trained to handle dementia-related behaviors and often seemed unprepared or uninformed about the patient's condition. One aide who was onsite for 3 weeks, finally decided to take some initiative (only when a complaint was filed with the organization) and then had one rough day with my mom who has dementia and then gave up entirely saying she couldn't "take the stress". Several lacked initiative entirely--some spent their time sitting on the couch rather than engaging or assisting with care. This lack of attentiveness and professionalism was deeply concerning. This caused me as mom's daughter to do things on my own for my mom and then this was cited as an excuse for them - "that you get frustrated and then do things on your own". Despite having full knowledge of our location and the fact that we have four cats (disclosed from the outset), the agency later cited "distance" and "pet presence" as reasons for their staffing issues. This feels like an excuse rather than a valid explanation, especially since they had all this information from day one and should have noted at the beginning that our location was not ideal for their service area. Instead of taking responsibility or working toward a real solution, the agency repeatedly pointed to false or inconsistent reasons for their inability to provide reliable service. The result was a stressful and frustrating experience during a time when stability and compassionate care were most needed. I would absolutely not recommend this agency to families seeking consistent, qualified, and compassionate home care - especially if you have a family member that requires special care.

Yes they're a great organization that helps the people who need help with every day routine, like getting dressed and taking a shower or getting dressed up cleaning clothes or dishes or an areas in the room, or bearing food, they take great care of the person or people they get assistant to, and having a very Christian, attitude with the clients the assist, I would recommend them to anybody who needs this kind of help..

Worst Services never recommended very bad staff behavious, Shame

They were GREAT!! I don’t have friends or family nearby who I could ask to drive me to a very important and critical medical check (colonoscopy) that requires someone with you to drive you home. Miss Julia my caregiver was absolutely lovely and supportive and everything couldn’t gone better! I also used HCP for my second knee replacement and again, they came through with getting me there and taking care of me after my surgery. Thank you HCP for everything!! ❤️

I appreciate Home Care Pro having great caregivers caring for my mom. Priscilla has been taking care of her for many months and it's made an incredible difference in my mom's wellbeing. Whenever Priscilla isn't available, they send other caregivers who also provide high quality care, most recently Jennifer who my mom was very impressed by. Thanks Home Care Pro!