BENEDICT L GARRETT MD's Online Review Report Card

My PCP was able to get me a next day appointment to see Dr. Garrett due to an unresolved condition I was experiencing. His care and understanding during my visit was sincere and professional. Due to some lingering symptoms of my condition I had questions regarding my treatment medications. He responded by phone the same day of my call to the office staff with clear directions and placed the order for some additional prescriptions.

For anyone seeking a gastroenterologist. I would highly recommend Dr.Garrett. I'm pleased to say I've been with him for a number of years and find his demeanor puts one immediately at ease. While his expertise showed itself upon several occasions, he possesses a characteristic I find most important for a doctor and that is he listens. My highest recommendation.

To update my previous review and add one item I neglected to mention, he is unlike some other doctors in that ...he listens!!

Dr. Garrett was very professional, friendly and put me at ease. Good visit. Staff friendly.

Dr. Garrett and his team are fantastic!

Dr. Garrett has always been a consummate professional, respectful of patients' time and concerns, as well as an easygoing and calming presence. I've been a patient of his the last ten years when necessary, and can't imagine going to another place for gastrointestinal diagnoses.

Dr. Garrett is a Doctor's -Doctor! Other Doctor's I see tell me they see Dr. Garrett because they feel he is the best! Two Doctor's have told me they feel we are very blessed to have him in our area. I agree completely and respect his committe to excellence in my care.

Always a pleasant visit with Dr. Garrett, feels like you’re talking with a friend, and all concerns are pleasantly addressed, would very highly recommend him to any and all who are looking for a GI Doctor.

Dr. Garrett was excellent.Saw me through all my needs

This place has by far the most unprofessional getto  staff Ive ever encountered. A woman Named Heather who wouldnt let me get a word is. Told me Im making sure no ones trying to screw you she said this to me after  i asked if she even knew what I was calling about before cutting me off . After I called her out for saying such a thing. she just puts me on hold. Then a woman named  Ana picks up. Whos not any better at her job then Heather. I ask her whats the womans name that I just spoke too. She says hold on and puts me on hold. As to find out if she should tell me her name. Comes back and tells me Her name was Heather. Who knows if this is really her name. I tell Ana I called at 9am regarding my test results for a procedure done 3 weeks ago. I was told that they would call me back to find out whats happening because it should only take 7 to 10 days. I followed up at 2pm and now Ana states that she never spoke to me. And she states that she was the only one taking calls that morning. This the type of staff this place has? So I told her. That I have a outgoing call to this exact number and durations 7 min. So Im lying?  She starts to go into how rude Im being and just puts me on hold. I have to hang up call back and she picks up just puts me on hold. Comes back says sorry I cant find the manager. I never had an issue trying to speak to someone with some type of professionalism in a doctors office before. Somehow I cant reach a nurse, doctor or a manager to give me an update on what happened with a test that was done 3 weeks ago. The doctors amazing but the staff couldnt be any less qualified to work with patience. Ive had better customer service at mc Donalds. Heather is particular has 0 class Saying screw you  to a patient.

I could not love Dr. Garrett more than I do. If you are in need of a GI doctor, and you live in the Burbank area, I recommend him hands down. I've been to Dr. Garrett for a routine colonoscopy and endoscopy, and most recently for an endoscopic ultrasound, an ERCP and stent removal procedures after having a horrible gallbladder issue. He is meticulous in his work, a total professional, takes time to explain EVERYTHING in great detail, and even followed up with me by phone. I spent the greater part of a month hospitalized for what ended up being a total gallbladder removal. He was conservative in his approach to finding the problem, and then ultimately, the solution, and didn't simply jump in and say, "Just take the gallbladder out!" before trying other procedures we hoped would work. Ultimately, the removal was necessary, but he followed through all the way to the end. I just can't speak highly enough of him.As an addendum, the hospital staff in the surgical center - both offsite, and at Providence St. Joe's - ALL speak highly of Dr. Garrett. So many people who work in these places CHOOSE HIM as their doctor. That speaks volumes.I would take the one-star reviews that concentrate on his office staff with a grain of salt. Sure, a pleasant office staff is always appreciated. But if you're having someone performing procedures on you, I think it's much more important to have a competent doctor who is going to get the job done and have you come out the other end healthy and happy.Five stars to Dr. Benedict Garrett!

Dr. Garrett was very kind and helpful. I can honestly say he changed my life. I would absolutely recommend him to people looking for a gastroenterologist.

Dr. Garrett is very caring, and easy to talk to. He is a good listener and makes you feel comfortable on whatever fears you may have. I’m so happy to have him as my doctor.

Dr Garrett is an exceptional Dr. He explains everything to you has a bedside manor.If you need surgery hes the Dr you wantAlthough the girl that schedules surgeryDede is really bad about scheduling.2 yrs ago ago I mentioned it to the nurse she brought me straight to Dede,nurse said she has heard that complaint numerous times, also mentioned it to Dr GarrettI had to go for a test in July this yr I had to deal with Dede she was not calling me back,waited a week called her back, she finally scheduled the surgery Could not get Dede to call me back on my Covid test I gave up on that,  as I was told to call Drs  office for test resultsIts a shame because the Drs there are good,but the scheduler is a jokeIf it wasnt for Dr Garrett I would not be going here because of Dede

I could not love Dr. Garrett more than I do. If you are in need of a GI doctor, and you live in the Burbank area, I recommend him hands down. Ive been to Dr. Garrett for a routine colonoscopy and endoscopy, and most recently for an endoscopic ultrasound, an ERCP and stent removal procedures after having a horrible gallbladder issue. He is meticulous in his work, a total professional, takes time to explain EVERYTHING in great detail, and even followed up with me by phone. I spent the greater part of a month hospitalized for what ended up being a total gallbladder removal. He was conservative in his approach to finding the problem, and then ultimately, the solution, and didnt simply jump in and say, Just take the gallbladder out! before trying other procedures we hoped would work. Ultimately, the removal was necessary, but he followed through all the way to the end. I just cant speak highly enough of him. As an addendum, the hospital staff in the surgical center both offsite, and at Providence St. Joes ALL speak highly of Dr. Garrett. So many people who work in these places CHOOSE HIM as their doctor. That speaks volumes.I would take the onestar reviews that concentrate on his office staff with a grain of salt. Sure, a pleasant office staff is always appreciated. But if youre having someone performing procedures on you, I think its much more important to have a competent doctor who is going to get the job done and have you come out the other end healthy and happy. Five stars to Dr. Benedict Garrett!

Dr. Garrett is a caring, committed physician. I would recommend his services to anyone seeking the best possible diagnosis and treatment.

I’ve been a patient of Dr. Garrett for many years. What I appreciate most is Dr. Garrett takes the time to explain everything. He is very thorough and your are not rushed by the doctor.

Dr. Garrett makes you feel like he cares about you. He listens to all your concerns and fears and addresses all of them. I have never felt rushed or like he was in a hurry to get out the door to his next patient. During all the procedures he continues in that caring manner and reassures you and does his best to let you know that you are in good hands.

ive been going to dr garrett for a very long time i wouldnt see anyone else he saved my life

Now that I have used Telehealth for the time, I can say that I’m a fan of it for certain occasions.Earlier this week I had a 6-month follow-up discussion on some medication. I found it very easy to meet with Dr Garrett and was able to get some frank advice on my medication strategy.Dr Garrett was thorough yet succinct in his responses and I didn’t feel rushed. I trust his opinion and valued his input that others were managing their situation similar to my approach.This online visit saved me time and money and while I would have wanted to go into the office for my initial concern, I really didn’t need to take 2 hours of my time for a 10- minute conversation