Nani Kanen's Online Review Report Card

I actually liked the staff and the person who interviewed me prior to my meeting with Dr. Kanen for the first time. Finally, Dr. Kanen came in and spent a short amount of time with me. I was disappointed only because I had difficulty understanding her because of her strong accent; I had to say 'what'? several times. She may be nice, but I did not like the fact that she requested 2 blood tests for me before I even got to talk to her about being a new patient - about anything. So, I left with a big question mark over my head! I'm in the terrible position of having to find a PCP because my doctor of 35 years is retiring :( .... but I can't settle. Communication is important.

I’ve been seeing Dr Kanen on and off for over 20yrs. She is thorough & caring. They can take blood & EKG’s in the office which saves time. I never wait more then 15 mins for my appts. I can honestly say I’ve never had a bad experience and the new location is quite lovely (same building). What I like most is her approach to getting a proper diagnosis which is process of elimination, it may cause several tests but at least I know her prognosis are always accurate. I’ll be very sad if she ever decides to retire.

Drove 5 1/2 hours. Was seen for 5 min told we don’t do that here can’t help. Charged ins. Didn’t ask for $ then wanted to send me to collections for $35.00 Pitiful/greedy

Office staff: the front desk person was not wearing her mask properly (nose exposed) and a coworker, 2 seats away was unmasked. I said something to the front desk person who became defensive and stated: "We are tested every week, and together 24/7." We know, testing does NOT prevent COVID, and masks, if properly worn, are the best defense until the vaccine is more widely available. I responded: "Well, if you are together 24/7 then you must all live together!" She did not reply NOR raise her mask to cover her nose. Medical office staff should be setting an example to clients regarding COVID prevention protocols. Since this experience, my 80 year old relative will not be visiting Dr. Kanan's office again.

Amazing, compassionate doctor who genuinely cares for her patients. Dr. Kanen and her physician's assistant Dr. Ann Strain literally saved my life with Soboxone treatment. Before coming to these doctors I did not think I would ever be able to stop abusing opiates, and now, 6 years later I have my life back. If you or a loved one is struggling with addiction and trying to find a doctor you can trust, ...

The first time I visited Dr. Kanen, she was with me for approximately 7 minutes. She dismissed my concerns in a very brusque manner and I did not like her bedside manner. I really visited her because I was new to the state and needed a Primary Care Doctor to refer me to an Endocrinologist to get what I needed to manage my condition. Dr. Kanen ordered multiple tests for me that were unnecessary and she never followed up on any of them. I asked her to please give me a referral to an Endocrinologist due to my condition. She ignored my request and ask that I come back in a month for a follow-up. 3 months later I received a bill for $350 (after insurance) for that 7 minute initial visit where she prescribed the same medication and dose that my previous doctor from out of state had prescribed. She provided no info, no expertise, and I did not like how she ignored MY concerns as a patient. She feigns friendliness and like she knows her patients but I really wish I never ever met her. Her office at Lemi Medical Center is old, gross, and makes you feel ill while waiting there. The 2nd time I (stupidly) went for the follow-up visit, I waited for OVER an hour and then had a 3 minute visit with her. Waste of my time and money and I could NOT recommend her any more. Don't bother.

I saw Dr. Kanen for several years. I found her to be a caring, supportive, professional, and knowledgeable physician who keeps current on medical modalities. I enjoyed her positive attitude and her openness in also using alternative medicine where applicable. I only left her office due to moving out of state. I admit I miss her being my primary care physician and would go back if I was in the area again.

Dr. Kanen is absolutely horrible. My first clue was how dirty the office is. I don't think the rug has ever been cleaned, ever. The office staff, though very nice in person, never ever return phone calls. So they don't answer the phone, they ask that you leave a message and then never return the calls no matter how many times you call or how important the calls are. But Dr. Kanen is something else! I've yet to meet her, but her PA's injected a drug into my elderly friend that is suppose to be injected every 6 months. They did it after 2 months! I contacted Dr. Kanen via Sutter Health email and explained my concern for potential harm in giving her too much of this injection. She answered with she would check with her staff and I've not heard back from her and that was almost 2 months ago. I have sent her 2 emails since and Sutter Health has sent her a message to answer my question. Still no response.

Dr. Kanen is absolutely horrible. My first clue was how dirty the office is. I don't think the rug has ever been cleaned, ever. The office staff, though very nice in person, never ever return phone calls. So they don't answer the phone, they ask that you leave a message and then never return the calls no matter how many times you call or how important the calls are. But Dr. Kanen is something else! I've yet to meet her, but her PA's injected a drug into my elderly friend that is suppose to be injected every 6 months. They did it after 2 months! I contacted Dr. Kanen via Sutter Health email and explained my concern for potential harm in giving her too much of this injection. She answered with she would check with her staff and I've not heard back from her and that was almost 2 months ago. I have sent her 2 emails since and Sutter Health has sent her a message to answer my question. Still no response. My elderly friend also had an infected toe. The assisted living facility where she lives faxed Dr. Kanen regarding the issue. I called to make an appointment and got the answering machine and of course no call back. I ended up taking my friend to an Urgent Care center where she was diagnosed with a very serious infection. Maybe this Dr. is good with addicts but as an internal medicine doctor I would stay clear from that office. Such a joke!

Where to start!! I can't tell you how greatful and blessed I am to be able to have Dr. Nani Kanen as my physician, this doctor puts her whole heart and soul into taking care of her patients, I have had the same doctor for 36 plus years, I met Dr Kanen through my daughter, and I knew I was missing out!! I switched doctors and very happy I did, coming to my appointments are always good, whatever is my concern, I know Dr. Kanen will do her very best to help me. I cannot say enough for all she does for her patients.