Susan Runyan's Online Review Report Card

When a 46 year old human being goes to the doctor for an annual physical they probably expect something more than a blood pressure cuff and a light in their eyes followed by an abrupt all clear dismissal. Unfortunately, the only thing One Medical provides beyond that when you schedule a physical with them is a series of online questionnaires consisting of nothing more than irrelevant armchair psychoanalysis better suited for a chia seed slurping influencers Instagram post than a medical office. Thats holistic, right? The locations in the city are at least highly efficient at what little it is they do, but here in Burlingame theyre basically just sitting on their asses looking posh and generating referrals to UCSF. Now that just about every doctor in the country lets you schedule appointments online there is absolutely no benefit to maintaining a One Medical membership.

In concept, One Medical sounds really good but in reality it does not work the way it is advertised at all. They fail to accomplish things in an efficient manner and make a lot of negligent mistakes which they will turn around and try to blame everyone else for.People make errors. Thats life. More so now during covid pandemic. However, if you arent principled enough as an individual or as a company to take responsibility for those mistakes...well you are just going to keep making them. And that is particularly troubling if you are a health care provider.

I recently had a physical with Dr. Susan Runyan, who made me feel comfortable from the moment she grabbed me from the lobby! I get very nervous at doctor appointments and she took such good care of me with compassion. Abby, the phlebotomist, made getting labs a breeze! I barely felt a thing!She messaged me on a Saturday to let me know my labs looked good (I was concerned about them), and scheduled a Zoom follow up appointment to review them and put my mind at ease. I needed a referral to a specialist, and she connected me with a wonderful one in my area. I cannot say enough wonderful things about Dr. Runyan she explained everything clearly, was genuinely interested in my wellbeing, and calmed my nerves.I cant believe Im saying this, but Im looking forward to my next appointment!

My employer has a tie up with One Medical.I visited Dr Maricar for a checkup. She was patient with her exam but unfortunately, all she did was to suggest to monitor my symptoms by downloading a generic wellness phone app. This was the one of the worst diagnosis I have received from any doctor. Next day, I made an appointment outside One Medical with someone who could provide more helpful medical advice.On top of this, I received $$$ bill from One Medical. When I called their billing department to check on the bill, they thought I was calling to negotiate and they automatically reduced it in half. I complained to my employer who had to follow up with One Medical to sort out the coverage. Such a hassle, avoid and go to a real clinic and a real doctor.

Made an appointment at the Burlingame office to get my 2nd hepatitis booster. The office even contacted me to confirm my appointment. I arrive at the office and they tell me they dont have the vaccine available! They tell me to go down to Redwood City to get my shoot. Why did they make me confirm the appointment in Burlingame to begin with! Pretty ridiculous, bad organization and management. I have been a member since 2009 when they were called Metropolitan Medical Group. Back then it felt exclusive, a boutique medical practice where you could get same day appointments. Now appointments are much more difficult and the level of service it not that much better than a regular doctors office. Not worth the annual fee if you are generally heathy.

Susan Runyan is a very bad doctor. She does not listen to her patients. She jumps to conclusion and recommends treatments that are ineffective and expensive. She lacks empathy for her patients and wants to make a quick buck. It is because of doctors like her that the healthcare system is expensive without outcomes.

$200 to join but hardly any doctors, still a long wait for appointments with a doctor. If you want to see a PA or any of the other letter combos besides MD this is your place. If your insurance changes they try and hold you up for the fee to renew your prescriptions. Zero stars!

Im a regular at this one medical. They do a great job in being helpful, professional and always willing to help. I love Dr. Susan Runyan and all the staff at the front desk. Please keep the good work since not all one medical branches reach your level of excellence.

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No more...Weve used OM for years, paying their premium and on two occasions when we needed their attention and medical expertise, they have miserably failed us. First time was a year ago, when my wife was 3 months pregnant and experienced bleeding related to her pregnancy. Upon calling OM office specializing in pregnancies, she was instructed to come in, which she did. After two hours sitting there, she still did not see anyone, but talked on the phone to a nurse, who told her that there is nothing that they can do and everyone left already. (The baby was born healthy, thanks to my wifes OB)Strike two happened yesterday when my wife felt dizzy, disoriented, had a migraine and pain in her eye.  She was not offered to see a doctor, but a nurse for 15 minutes. Isnt the advantage of OM that you can see any doctor at any office?  The NP offered migraine medication, but arent medical specialists suppose to get to the bottom of it and find the reason?  Nothing like that happened.We ended up going to the emergency for a doctor to examine my wife and do all the necessary tests something that OM should have done.Bottom line if you need a doctor for annual exams and nothing serious, get quick prescriptions and willing to pay an annual fee, OM might work for you; otherwise, look elsewhere. Failed my expectations...