Madalene Heng's Online Review Report Card

Dr Heng is one of the best doctors overall that i have ever seen. Sounds a little bit overboard, but its true. She is extremely through during your appointment. Her bedside manner is excellent, she makes you feel very comfortable. She always has a big smile on here face. You wont be disappointment if you go to her.

Every time I go, I could hear the receptionist shouting at someone on the phone or making fun of the doctor (so loudly that I wonder why the doctor did not hear). Everyone else in the office seems alright, but the receptionist is extremely rude. I don't think I will go back again since the negative energy there is more likely to make me sick than any healing power the doctor could provide.

This review is long overdue, but few years back, my son had a weird allergy like symptoms where he had hives all over his body for days with multiple trips to different ERs and all says the same thing, common allergy. They gave him allergy pills but it just getting worse and worse by the day. Until we finally saw Dr Heng and immediately says and confirmed that my son has streptococcus infection, that if we havent brought my son sooner he could have died in a few days. Dr Heng gave him antibiotics for a month regiment, after 2 days my son's condition improved until he fully recovered in a month ultimately saved my son's life. We can't thank her enough for her help.

very caring, genuine, and highly educated in every way including re nutrition (unlike most doctors) and has created natural healthy skin products. I'm very grateful for her time she took from her busy schedule. Maureen from BC Canada 🤩

From the very beginning to the end, Dr. Heng never asked me what I was doing with my skin, what I was trying, or what I had done in the past. In fact, she never asked me my opinion. She had a plan all ready to go, with examples of how this exact treatment had worked in the past... I got the impression that she used that treatment a lot. Didn't bother to ask my opinion or ask me at all, period. I'm looking for a second opinion, or at least for someone who will listen to me.

I have had several skin abnormalities which caught Dr. Heng's eye and they turned out to be microscopic melanomas. I'm very grateful these were caught early. She has a great eye and knowledge to match. And, brace yourselves, she's fun and funny. How many doctors can you say that about? Highly recommended.

First class Dermatologist. Top of the line. Takes treatments and education seriously. Highly recommended.

Dr. Heng didn't take the time to talk to me about previous treatments for my skin, what I was doing now, or what I thought about going forward. She spent the majority of the time showing me before and after photos of her patients while explaining to me the treatment she was giving me... that she had also given to these 10+ patients in the photos. I got the impression that she used it a lot, and didn't bother to consider anything else. Will not go back, it wasn't a good experience.

I had some skin issues that I had brought up to doctors at Samsun Clinic in Santa Barbara over the years having received different treatments without end and no remedy. Dr. Heng changed all of that. She is extremely knowledgeable, doesn't prescribe to try things out but knowing expected results. She gave me solutions that have made my life a lot easier. I will always be appreciative of her help and wold recommend her without hesitation.

Dr. Heng is wonderful but her billing staff is awful. I called to ask about a bill that took 10 months to receive (I contacted a few times about it). The clerk, Ruth, was curt and defensive. She cut me off when I was talking and made a point of listing the things she did for us (called my insurance) though she's "not required to do so." She never apologized for the delay, lack of communication. Their delay cost me. I had flex money set aside but they expired before I got the bill. Be warned!