Annette Liu's Online Review Report Card

An update if you need to get one ear re-pierced: one of the earrings fell off my baby's ears and I called to see about getting the one ear pierced. Lady on the phone explained I would still need to pay full price as all items have to be opened and on top of that, their price went up to $165 this year. I previously paid $135 & later $150 for both my daughters two separate years. It's unfortunate because things like this happen often I'm sure and the fact that I have to pay full price for one ear sucks. Will be searching for another place that can help me with my baby's ear. This in no way changes my opinion about the great service I received both times with my girls and the friendly and courteous service I received from the doctor and nurse. I also do understand that they have these "sets" they use that have to be opened and they believe that is why charging full price is reasonable and fair. I just wasn't expecting to not only pay full price but now $15 extra as their prices increased yet again. I can't justify spending that much for one ear.

Both of my kids go to Dr. Liu since birth. Love her and her office staff!!

Friendly staff. Doctor was amazing. Appt did not feel rushed, which for me is important.After care instructions were clear.

I was looking to get my two month old daughter's ear pierced and found Dr. Liu. I was able to make a same day appointment which was nice. I was told they do ear piercings on Monday, Wednesday and Fridays. Over the phone they told me the price for the piercing, which also included the earrings, so I was well aware beforehand. Dr Liu was very kind and professional. She answered any questions we had and let us make sure we liked the placement marks she had made on my daughter's ears before she pierced them. The nurse held my daughter for the piercing and both her and Dr. Liu made it as positive of an experience as they could (needless to say I don't think any baby likes the piercing process). When we were leaving the nurse came back to check up on us and the baby which was very sweet. I have very pleased with my experience and would totally recommend!

I would give zero if I could. Very bad customer service. As a new patient, first I was given the wrong address by their text message. I came late because I went to a different place. After I came and signed up I was told my appointment was canceled because we were late and their mistake(sent me wrong address). What a horrible customer service and I would not recommend to anyone!

Clean office. Semi friendly staffWait time is horrible. It was a slow day(me and another patient in the waiting room). And waited over 45 mins to even be called back. Got here 5 mins early for Childs appt and still waited. Why would you schedule patients for certain times and not honor or respect patients time?I have other kids and the lack of respect this office has is a disappointment. On top of that the Dr is horrible!!!! She didn't even say goodbye at the end of the appt she ran out the room and left us wondering if the appt was over. She was so unprofessional. I truly felt like another number, someone's insurance she can bill. Not anymore! On to the next Dr.

Dr Liu is very gentle sweet and listens to what the parents are asking. She is a good listener. Highly recommend!

My 6 month baby girl got her ears pierced & let me point out the ladies were very nice and professional ! I loved how clean this place was, the dr was very polite and explanatory on the procedures, overall the experience was great. Thanks Dr

I love Dr. Liu!! She has been my boys' pediatrician for the last 10 years. She is the best! She has seen all my boys at the time when they were born. Always address any concerns and answer any questions. My boys are all comfortable and don't mind coming to the appointments. Her staff is great too!! Stephanie at the front desk is always helpful. Her partner, Dr. Lee is amazing too. We see time to time, when Dr. Liu is unavailable. Highly recommend this office!

Frustrating experience here. This office disappointed my daughter and she left in tears. I made an ear piercing appointment for my daughter and she was really looking forward to it. It took 50 minutes in traffic (not to mention the price of gas) to get to the office. We waited for 15 min in the waiting room as the front desk staff tried to unsuccessfully charge my credit card and then my debit card due to their machine being offline (apparently they had a power outage earlier). They asked if I can reschedule for the end of the week, which is a huge inconvenience for me to rearrange my schedule and drive out there again. Or I can drive to the 7-11 and get cash from the ATM machine there (I wasn't carrying $150 cash for the ear piercing). This did not work for me as I would've been charged an ATM fee and then another fee from my bank for using a non-bank ATM. I understand that they had no control over the power outage but I can think of other options, rather than SHIFT THE BURDEN TO THEIR CUSTOMER! They could have made a simple quick phone call prior to my appointment time to let me know that it's cash only and I would've factored that into my schedule and stop at an ATM/bank. They could've made a phone call to their payment processor and process the transaction over the phone with my credit card info. They could have written down my credit card info and input it later when their machine is back online. Instead, they made it obvious that my time was not valuable so we left with no ears pierced.