Benny Guzman's Online Review Report Card

This is the most unethical and unorganized company I have ever had the misfortune of having to visit. I was a patient that was transferred to this Dr. this was not my choice.  I had to visit their fontana office and was shocked to have to walk among the used syringes and an unsafe stairwell to get to their door. This place is a safety hazard and should be investigated to the health department. Their cash only policy in their other office is sketchy but I was wasn't surprised they dont take credit .  It tells me not only that they are cheap and do not want to pay for the cc services but that their billing process may be questionable.  It was verified when I had to visit their fontana office and noticed that they charge different amounts to patients in Each clinic.  I went as far as asking other patients who are acquaintances of mine about their experiences . I noticed In a visit I heard a medical assistant say that she had to sanitize a speculum Bc they only had one.  This practice is unsafe!!  I have been observant in my visits and have seen the difference in treatment of patients and class discrimination of patients based on their demographic and sociology economic status.  Patients are treated differently and are spoken about differently among staff.  I'm be had my phone record some conversations amongst the management staff and their discrimination. I am filing for a medical review of this practice from Medicare,Medicaid, BCBS AND Primecare panels.  Their billing process their discrimination of class by insurance and their practitioner refusing to see patients. Myself and some friends included based on our medical history. They have refused us medication, misdosed and changed medication without titration.  This facility should be shot down.  Shame on them as doctors shame on Primecare for continuing their relationship with them.

Dr. Lee is the much incompetent physician EVER. She never do follow ups on anything. Her persona is of a lethargic person. I have been trying to get paperwork/ test results from her going on two months it hopeless. I'm not happy with her less than medical skills. Please do not use her as a physician.

This doctor and his staff are horrible.1) They cost me $200 in out of pocket expenses. I asked their staff if I would have any out of pocket expenses for lab work(because normally there are). They told me twice that I would not have any out of pocket expenses on two different occasions. Now I owe Quest Diagnostics $200. 2) Dr. Guzman is an absolute idiot. It was my very first appointment with him. He had a Physicians Assistant do all the work. He acted as if I wasn't there. When I asked him about his experience and if he had a specialty, he acted odd and started talking about stuff that had nothing to do with my original question. I have asked his office 3 times to have the doctor call me to give me my lab results(other doctors do this all the time). He has never called me.3) All this trouble and expense and I still don't have my lab results.4) Look at the other negative comments here.

Unfortunately they have the worst costumer service. Lack of communication with the patient & no sense of urgency at all. We had to keep calling them asking for the referral to see a specialist. We've been waiting for over 2 weeks since the appointment with them and they didn't even bother to call us to keep us informed.

This place has the worst patient/ customer service.  Good luck trying to get a doctor on the phone to ask in depth questions regarding your test results.    The secretary is no help whatsoever.  Additionally, if they say they'll call you back with more information, they don't. Go somewhere else, your health is worth it.

Do not go here. Benny lost my blood work from my checkup.Impossible to get an appointment. If you need one hope you can wait a week+. BENNY YOU SUCK!!!

Dr. Is good but not hesitate to rush and figure out problems.. they sorta go through the elimination process rather than jump and try to figure out the problem right away .. now I have to go back again and again.. nurses kinda unprofessional when asked questions but scinse we all need a Dr I guess we gotta deal with it .

Not feeling well on Sunday. Mild fever 99.5. I knew without a covid test I would not be able to make a doctor appointment. I made an appointment that day and was tested the same day being Sunday. Monday 8:30 results arrived negative. Now I can make an appointment since I tested negative. Called at 9am made an appointment for Thursday. I told the receptionist I had headache, feverish and a sour stomach. She asked if I have been covid tested? I said yes just yesterday. She verified the appointment. I asked if I could see the doctor sooner because I felt extremely sick. She said no. Well if there is a cancellation let me know. She said ok. I could not wait feeling bad when to urgent care that late afternoon. I ended up with UTI which was cured in a few days with antibiotics. Feel a lot better headed to my Thursday's appointment. Here is where the problem begins. They would not attend to me. Why? They said I had a fever and had to go to ER. Why did they make an appointment with me knowing I had fever in the first place? I did not have a fever anymore and would like to see the doctor. The doctor still would not see me. Can I talk to the doctor? No, go to the ER. I asked why I was not called about my cancellation. They said they called, and my daughter answered and took the message. That was 100% not true. My personal cell number is what they have not my daughters' number. Now at 104 degrees waiting at the front door I gave up. Asked if Dr. Benny Guzman can call me to explain to me why they will not see me. They took my number again and said yes. Well it has been four days of waiting with no signs of Dr. Benny Guzman. This is my first 1 star review. I'm not a bad guy I just want to see a doctor any doctor.

Always cheerfulAmazing Doctor and staff.

Gave me an appointment all of way in Fontana when I live in Chino Hills just to find out on the day of the appointment that they made a mistake and that Dr. Guzman doesn’t even work at that clinic no more. Called the Chino Hills office and the lady who answer the phone was extremely rude. I told her I deserve at least an apology for making me drive all of way there waist my time and money and she said it was my fault for not calling them to verified the appointment after me getting 3 emails confirming it. Extremely unprofessional.