Chino Hills Senior Living's Online Review Report Card

My mom has been here 4 yrs memory care staff is very knowledgeable and caring for my mom’s needs and administration is very helpful to meet my needs

reasonable and helpful staff - I have several favorite caregivers namely Jackie, so hard working and pleasant at same time;Jordan, so accommodating, also pleasant while taking care of my husband when needed; Demi, works hard and shows lots of love; Javier, so pleasant while being accommodating to me and my husband; Diamond, so helpful and gracious when I request help for my husband; Bianca, always a smile while giving my husband his meds; Alejandra, who has the cutest giggle while working in the kitchen; Oh oh... Last but not least, for whom i'm very grateful, Vida Ross, who lends an ear for any little issue I have and makes efforts to follow through... Of course, Julie, who takes the time to listen to my concerns; Jonathon and Lisa, always happy smiles. I also love the ladies at front desk, so friendly and easy to talk to, namely, Ana, Helen, Gloria, Pie and Valerie. Close to my heart and she doesn't know it is Tara, who has a big heart, and Tara truly has her heart in her occupation. Finally , Marissa expresses a lot of energy and joy in her caretaking.

Pacifica nearly killed my dad with major infections resulting from their lack of care. Food so bad I wouldn't feed to a starving dog

Welcoming, clean and engaging community. Offers a diabetic program for residents who require insulin injections. Empathetic caregivers who provide great care.

Came to visit a family member a few days ago and was very dissatisfied with the way I saw employees being treated. The lady talks to them like they're idiots and it's very obvious on their faces that they are uncomfortable around her. I asked an employee what that lady's name was and I was told it was Julie. I hope Julie sees this review and treats her employees with the respect they deserve. Your business would not be running without those employees, just because you're the manager does not mean you treat them with any less respect. My grandma passed away recently and it makes me sad even thinking about the possibility that Julie mistreats any of the seniors. Edit: Since the owner seems to think that anyone that leaves a negative review is a disgruntled, former staff member, I want to say with 100% truth that I have NEVER worked at the establishment. All I did was leave a review of my negative experience, that is not bullying. If you, as a business owner, cannot handle criticism, then you should not be a business owner. Use these negative reviews to better your business, thank you.

Workers are nice and friendly, but the director has a horrible attitude. Overheard how she talked to her employees, not professional, extremely rude. I am not sure what the context was, but the way she talks should not be allowed even if she is on a higher level than her employee. The workers and community are welcoming, but if the director is going to act this way I do not want my grandparents to live here. I believe her name is Julie. EDIT: I was extremely disappointed with the response I received to my review. Instead of addressing the concerns I raised or initiating a constructive investigation into the treatment of workers, your reply immediately assumed that I am a former employee. This presumption not only fails to address the substance of my complaint, but it also seems to dismiss the validity of my concerns based solely on an unfounded assumption about my past association with your company. I would like to clarify that my review was not written out of personal grievances, but rather to share observations regarding the environment at your organization. I’ve witnessed numerous instances where individuals in higher positions have demonstrated aggressive behavior, which I believe negatively affects both the staff and the broader community. While I have also acknowledged the positive aspects of your community and staff, my review was intended to highlight an area that warrants attention, particularly regarding the treatment of those working within the organization. It is important to note that I do not believe the community should be disbanded, but rather that improvements can be made to foster a more positive and supportive environment for all involved. Again, I am extremely displeased by the unprofessional approach to this review. And I ask Google to keep my review public for those to come to their own conclusions. Thank you.

Nice facility . Very clean.

My mom was in the memory care center and they basically neglected her She ended up in the hospital then rehab for a month We moved her to another facility and we got all our money back I would never recommend this place to anyone

Yesterday my sister and I had the pleasure of touring Pacifica Senior home facility. Johnathan Cisneros was friendly, knowledgeable and a great help! We never felt pressured yet he answered all our questions and concerns. The place is immaculate, beautiful and very well run. I could definitely see that my mom would be comfortable there and feel like home. When she is ready to move to a facility we will consider this option.

My mother had the unfortunate experience of staying at this facility in the assisted living side. The first week she was there she was abused by a care staff on the midnight shift. She was so traumatized by this experience her demeanor drastically changed. After complaining, I thought it would get better, but it didn't. Quite often the staff would not respond to the call button even though the policy is to respond within twenty minutes. Often it would be hours. My mother would call me and ask me to call the facility and ask that they go to her room. My family decided to put a video camera in her room. I discussed it with the Executive Director Julie and she tried to intimidate me and talk me out of it saying the care staff would not go into my mother's room because of the camera. The other staff told me I have a right to place a camera in her room. I thought the camera would deter the staff from bad behavior but she was abused again by a care staff on the midnight shift. She was cold hearted and completely disinterested in caring for my mother. What kind of sick twisted person treats a senior like this? The midnight shift does not have any supervision. They can do what ever they want. My mother was at the highest level of care to include two hours checks whether she presses her call button or not. My mother constantly called me for help because they were not responding. The facility will tell you that they can handle a resident at a high level of care but they can't. Forty two residents and two care staff. They are not staffed properly on any shift to care for residence that need more care. It's just impossible, although they will tell you they can. A few of the care staff confided in me about the poor management. Seeing her abused on video was horrific for my family. After two months of this I decided to move my mother to another care facility. The Executive Director Julie never reached out to me at all during this two month stay until she found out I was moving my mother to another facility. At that time, she came to my mother's room to talk me out of it. All she cares about is resident head count and profits. She has no business working in this capacity or running any facility that cares for senior. I do not recommend this facility. I was naïve in choosing this facility when I visited and didn't know how to do my research. It's too bad I made this mistake, and I want to help you make better decisions for your loved ones. No matter which facility you are considering I have two suggestions. 1. You can research any facility on the state website at: ccld.dss.ca.gov/carefacilitysearch. I was surprised how many people did not know about this site. Any complaints about the facility will be listed. Even if an allegation was not substantiated someone still saw a problem and filed a complaint. They just may not have had adequate evidence. Which leads me to my next suggestion. 2. In the state of California, you are legally allowed to place a video camera in your loved one's room. A facility might try to talk you out of it or be strongly against it. If they are, that is probably not the right place for any loved one. My mother and my family have been so traumatized by this experience. My hope is that no other person goes through this same experience.