Optum - Chino's Online Review Report Card
2.8
Average Star Rating
229
Total Reviews
2
Recent Reviews
2
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Vista Medical Group received 43.2% positive feedback, with patients praising the attentiveness and compassion of the doctors and professionalism of the staff. However, 56.8% of the feedback was negative, primarily citing long wait times, rude staff, and dismissive attitudes. Overall, the practice offers compassionate care, yet it needs stronger communication and time management.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
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List of Optum - Chino's Reviews
Ever since it changed from vista medical group the service has become horrible. I called Sat because I was out of blood pressure mens and they are now closed on Sat and Sundays. Called Monday 7 times ...at 9:58am 11:10am 1215pm 1:22pm 1:58 pm1:59pm and again at 2:30pm then drove there to se if they went out of business. Walked in and was greeted. I asked if they're phones are down? The lady at the counter with (with a smirk on her face said that they go to lunch at 12 and I told her ive calling since 9 th8s morning. She'd said that they are short staffed. M8nd you I saw 3 ladies up front like usual. She said she will send a message to the practioner on duty. And told me its been awhile since they had seen me that they need to see me so I made an appointment on Thursday just need a few pills to get me by. Said they would let me know. No call Monday called them today Tuesday with much higher blood pressure and they said they pass it through seeing I have an appointment in two days. Called cvs and nothing has been placed. Called them back and they said they can't prescribe me anything. They dont care and dont try to take care of situations that is life threatening. Will not spend another dollar there again. HORRIBLE!!!!!!
Reviewed On Yelp
The front desk girls are rude and so unhelpful every time you visit or call. I just dealt with the rudest girl when trying to set an appointment over the phone. My doctor here is so nice so it’s very disappointing that the front desk workers are always so miserable.
Reviewed On Google
Terrible service no body answer the phone taking weeks to get X rays results until you go to offices
Reviewed On Google
no longer an urgent care. i can't be seen properly and it's my primary doctor. i'm not sure how a telehealth appointment can listen to lungs but that's ok. it's not like i've been sick more then a week, i can barely stand and my body is attacking itself. oh wait!
Reviewed On Yelp
They are the WORST I came here on accident having no idea it was vista medical group rebranded they have a very small work load and hardly any patients so you would think that things would get handled quicker and they would be a little nicer they all have 0 social skills and are snarky and weird you know it's just not the job for everyone to work in the medical field you are dealing with sick people on a daily basis it's a job that requires empathy, human emotion, and some people skills it's just not the job for everyone and that's okay DO NOT GO HERE SAVE YOURSELF PLEASE
Reviewed On Yelp
Labeled as an URGENT CARE I went in today and was told they are no longer an urgent care -.- and didn't get any help as to where the nearest one was
Reviewed On Yelp
Great doctors.
Reviewed On Google
Margarita Capio has been my wonderful doctor for almost 7 years she makes me feel comfortable always easy to talk to with my issues I trust in her with all her decisions in what I need love her.
Reviewed On Google
First off, Dr. Cornelia Holmes is a great doctor. This review does not pertain to her. The lack of organization, communication and bedside manner of the front office staff is far below par. I have been trying to refill a blood pressure medication for 2 months, to no avail. There is NO REASON why this office staff can’t approve this refill! My boyfriend, the patient, was seen in their office in the last 4 months. This is not a narcotic. It is however, essential to managing my boyfriend’s blood pressure. Let this be a public notification to these “less than busy dummies” in the front office… if anything medically happens to my boyfriend, blood pressure related, your negligence will be challenged in a court of law. I suggest you get it together and fix this problem immediately. You have been warned. Furthermore, I couldn’t even get a live person to speak with , voicemail is full, on Monday 7/1/2024 at 4:15pm. The office doesn’t close until 5:00pm. Who the heck manages this medical practice? Awful!
Reviewed On Google
I sat in urgent care for 30 min before being told I would be waiting another 2 hours before I could be seen by a care provider. I was the only client in the waiting room. I was told the wait included an hour for the provider's lunch. Do they not have a relief so the provider can take lunch? Why wait the 30 min to let me know about the extended wait period?
Reviewed On Yelp
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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