Activcare At Rolling Hills Ranch's Online Review Report Card

My father needed assisted living and we heard of ActivCare Rolling Hills Ranch. We contacted Sophia who was so kind, thoughtful and professional. She instantly took care of the assessments, paperwork and move in. I can’t say enough great things about Sophia, Bee Bee, Sam, Hazel, the nursing staff and care takers. They all made dad feel loved and cared for him like no other community. During my daily visits, it was wonderful to see his emotional and physical health improve. He seemed truly happy and was more engaged and lucid as time went by. We were kept updated with any medical concerns and they regularly communicated with dad’s physician. The team at ActivCare works together and regularly pitches in to help each other. Communication at the community is excellent and someone is always ready in reception to assist. Dad enjoyed the daily activities, bus trips and themed parties. I can honestly say that he was well taken care of.Dad passed away at 93 and I know he was happy until the end. During the difficult time we are now experiencing with his loss, Bee Bee and Sophia are going above and beyond to help with final arrangements. We highly recommend ActivCare Rolling Hills Ranch to anyone who has a loved one that needs assisted living!

My experience with ActivCare started in March 2017 when I met with Sophia Anguiano to visit the location at 850 Duncan Ranch Road, Chula Vista, CA. When you are searching for a place to place your loved one it is a stressful experience. I remember how respectful Sophia was and how she helped us navigate the process and decision. I had visited other facilities, ones that were less expensive, but I chose ActivCare.Why? I walked away feeling that they cared, the place was pristine, it appeared very safe and it was not big nor small. I like how they had a great room and all the wings met there, all the rooms were secured from others walking in. I could see on my initial visit how the staff was caring to the residents and how the staff managed and respected the residents.Our story at ActivCare was not short, it lasted 4 years and 4 months. During that entire time my initial impression was continuously strengthened as I got to experience ActivCare with my mother.I visited typically twice a week. I spent many hours there in the first 3 years with my mother in the great room, interacting with her and other residents and staff. I would also come and take my mother out to have lunch around Chula Vista, the staff always have Eva ready for me and off we went.ActivCare would provide activities like a daily walk to the park nearby where we would walk and wheelchair there with the residents. They would also have special events for the residents too, I remember best the Hawaiian luau, great food, music and dancing show.I was fortunate enough to be visiting when an emotional support miniature horse stopped by her room. My mother was so excited as she petted the horse and you could just see how it lifted her spirit.The care and nursing team were always there for her during her entire tenure, they kept her fed, clean and healthy! They became her family and friends! There are many teams at ActivCare that support your loved ones! The maintenance team, they keep the place running, the housekeeping team, they clean and launder, the kitchen team, they prepare the meals according to their needs, the activity team, they help them pass the day and the management team, they make sure that the staff is there to take care of your loved one and uphold the expected standard of care.My mother's time at ActivCare came to an end, the team was there to help her and me through the last weeks and days. The head nurse and her team, the care team along with management made sure the time my mother had left was quality and as peaceful as possible, they ensured I was there when my mother needed me most by being vigilant.I am personally grateful to the staff at ActivCare, even after Eva’s departure, we shared hugs and tears as we shared our stories of her time there.I fully recommend you consider ActivCare as a place for your loved one based on my personal experience. I always felt comfortable that my mom was in good hands. It is not an easy decision to place your loved ones in the hands of others.To all at ActivCare I am thankful for your support over the last four years and this journey would have been more difficult without you all there.

My 97 year old mother has been a resident of Activcare at Rolling Hills for four years. The care and attention she has been given during her stay can only be described as "superb." The staff is professional and caring. The cleanliness of the residential quarters, and facility in general, is spotless. The meals are well balanced, tasty and presented very well. Resident activities are offered on a daily basis. Residents are encouraged to participate in these activities and assisted when necessary as no one is excluded. I truly cannot describe the  wonderful care the staff has provided my mother. During our family visits my mother talks about how much she loves the staff and enjoys the activities, meals and treats. During the year the staff makes a great effort to decorate the facility for special celebrations, and the holiday seasons, allowing the residents to participate and share in the joy and happiness of the occasions. My mother enjoys living at Activcare at Rolling Hills, and our family enjoys the peace of mind we all have in knowing she is being well cared for.

My 97 year old mother has been a resident of Activcare at Rolling Hills for four years. The care and attention she has been given during her stay can only be described as "superb." The staff is professional and caring. The cleanliness of the residential quarters, and facility in general, is spotless. The meals are well balanced, tasty and presented very well. Resident activities are offered on a daily basis. Residents are encouraged to participate in these activities and assisted when necessary as no one is excluded. I truly cannot describe the  wonderful care the staff has provided my mother. During our family visits my mother talks about how much she loves the staff and enjoys the activities, meals and treats. During the year the staff makes a great effort to decorate the facility for special celebrations, and the holiday seasons, allowing the residents to participate and share in the joy and happiness of the occasions. My mother enjoys living at Activcare at Rolling Hills, and our family enjoys the peace of mind we all have in knowing she is being well cared for.

My experience with ActivCare started in March 2017 when I met with Sophia Anguiano to visit the location at 850 Duncan Ranch Road, Chula Vista, CA.  When you are searching for a place to place your loved one it is a stressful experience. I remember how respectful Sophia was and how she helped us navigate the process and decision. I had visited other facilities, ones that were less expensive, but I chose ActivCare.Why? I walked away feeling that they cared, the place was pristine, it appeared very safe and it was not big nor small. I like how they had a great room and all the wings met there, all the rooms were secured from others walking in. I could see on my initial visit how the staff was caring to the residents and how the staff managed and respected the residents.Our story at ActivCare was not short, it lasted 4 years and 4 months. During that entire time my initial impression was continuously strengthened as I got to experience ActivCare with my mother.My mother's time at ActivCare came to an end, the team was there to help her and me through the last weeks and days. The head nurse and her team, the care team along with management made sure the time my mother had left was quality and as peaceful as possible, they ensured I was there when my mother needed me most by being vigilant.I am personally grateful to the staff at ActivCare, even after Eva's departure, we shared hugs and tears as we shared our stories of her time there.I fully recommend you consider ActivCare as a place for your loved one based on my personal experience.  I always felt comfortable that my mom was in good hands.  It is not an easy decision to place your loved ones in the hands of others.

My experience with ActivCare started in March 2017 when I met with Sophia Anguiano to visit the location at 850 Duncan Ranch Road, Chula Vista, CA.  When you are searching for a place to place your loved one it is a stressful experience. I remember how respectful Sophia was and how she helped us navigate the process and decision. I had visited other facilities, ones that were less expensive, but I chose ActivCare.Why? I walked away feeling that they cared, the place was pristine, it appeared very safe and it was not big nor small. I like how they had a great room and all the wings met there, all the rooms were secured from others walking in. I could see on my initial visit how the staff was caring to the residents and how the staff managed and respected the residents.Our story at ActivCare was not short, it lasted 4 years and 4 months. During that entire time my initial impression was continuously strengthened as I got to experience ActivCare with my mother.My mother's time at ActivCare came to an end, the team was there to help her and me through the last weeks and days. The head nurse and her team, the care team along with management made sure the time my mother had left was quality and as peaceful as possible, they ensured I was there when my mother needed me most by being vigilant.I am personally grateful to the staff at ActivCare, even after Eva's departure, we shared hugs and tears as we shared our stories of her time there.I fully recommend you consider ActivCare as a place for your loved one based on my personal experience.  I always felt comfortable that my mom was in good hands.  It is not an easy decision to place your loved ones in the hands of others.

We are very happy with their care of my elderly aunt. She suffered a brain injury from a fall and the care here is excellent for her situation.

I do not recommend this place at all. There is a resident here who is PHYSICALLY ABUSIVE to other residents, visitors and caregivers. I been visiting here for about a year and nothing gets done. Residents here are very scared of this particular resident. He abuses the caregivers while they protect other residents from him, and many have left badly injured. This resident appears to be psychotic, I don't understand why he is in a memory care unit with helpless, defenseless elderly people. Very poor management, this is unacceptable.

I do not recommend this place at all. There is a resident here who is PHYSICALLY ABUSIVE to other residents, visitors and caregivers. I been visiting here for about a year and nothing gets done. Residents here are very scared of this particular resident. He abuses the caregivers while they protect other residents from him, and many have left badly injured. This resident appears to be psychotic, I don't understand why he is in a memory care unit with helpless, defenseless elderly people. Very poor management, this is unacceptable.

Extremely happy with the professionalism, compassion and help they have given us. We feel that our Mother is in a very loving and safe environment and that is all we could ask for. If your loved one has Dementia and/or Alzheimer's this is the perfect place.