Chula Vista Smiles's Online Review Report Card

Tengo los mejores recuerdos de esta clínica, cuando empecé a llevar a mi hija con la Dra Savelli mi hija tenía 6 añitos traía muchas caries la niña no se dejaba que le hicieran ningún tratamiento así que la Dra muy paciente y muy amable me explicó que lo mejor sería pasarla a quirófano para arreglarle todas las caries de una ves, no había citas disponibles pronto para mi hija yo tenía miedo que le empezaran a doler a los días me hablaron de la clínica para avisarme de una cancelación gracias a Dios porque así ya pudo la Dra arreglarle todas las caries, me encanta esta clínica súper limpia y todas las personas que trabajan ahí son súper amables.

Had the best experience here, everyone is so kind, patient, and understanding.

We LOVE this dental Office, Dr. Ilse is so wonderful and she has treated our kids for many years. Dr. Ilse and all her staff is so Amazing. My children feel so comfortable with Dr. Ilse and her work is always excellent . Dr. Ilse is the Best dentists I have ever been to. We love you Dr. Ilse !

I first met Dr Savelli when she was still practicing under another dentist, before starting her own business. I followed her to her establishment even though it was 20 min out of my way because she was so good with my 1 yr old son. My children are now 23 and 20! My son parted with her at 18 because he outgrew the chair LOL! and my dtr parted only because she moved away to college. Dr Savelli is considerably kind and patient and not just with my children. I have witnessed her patience in the office in conditions I felt were stressful with children crying or opposing treatment. I also appreciated one time there was a problem with my insurance and she was very kind in working out a payment plan for me. Strongly recommend Dr Savelli! You will not be disappointed

My three daughters have been seeing Dr. Zarrabi for many years. We're those cavity-prone people and we always feel well cared for at Chula Vista Smiles.

I take my four children to this office. My kids have varying needs as I have kids with neurodivergence including extreme dental anxiety. Dr. Z and the staff have always made things very easy on me and my kids. We no longer live nearby and still drive to the office to get our dental work done. Five stars!

I absolutely love Chula Vista Smiles! The office is always clean and organized, the team is so kind and helpful, the prices are great, and Dr. Zarrabi is simply the best!

Dr Zarrabi is the best! She makes my kids feel comfortable has completed some challenging work for them.

My wife and I have been bringing our 10 year old son here for the last 2 years and change. Our son is severely autistic and we were having trouble in past years having his teeth cleaned and cared for thoroughly. For the first year everything seemed to go great, the dentist's were polite, informative, and were able to complete the care my son needed without issue. Initially our primary and my son's secondary disability insurance through the state of CA were setup correctly and getting billed without issue. Somehow the girls at the front desk lost/deleted my son's secondary disability insurance information that always covers anything Aetna does not. For a year we would continuously provide them with the secondary insurance information again and again, for some reason it never seemed to stay on file. My wife called to correct all this once again today and they refused, my wife even called back with a representative from my son's secondary disability insurance to help correct the billing issues. The Chula Vista Smiles "Office Manager" refused to change any insurance information for a list of laughable reasons, by laughable I mean the representative from my son's secondary disability insurance was laughing in shock at the office managers answers. I called the Office Manager in a final attempt to reconcile the situation today. The Office Manager insisted they can not change the insurances on file currently until we paid past bills that they billed to the incorrect insurance agencies. We had a representative from Aetna and my son's secondary disability insurance standing by to process the claims and both representative told us Chula Vista Smiles can absolutely re process the insurance claims with the correct information. The Office Manager continued to state their system does not allow any changes to past billing statements. So because they lost my son's secondary insurance for a year, they now want us to pay all rejected claims cash upfront before seeing my son again. They have also been trying to charge us co-pays per visit when our primary insurance does not have a co-pay and even if it did my son's secondary disability insurance covers co-pays. The manager told me if we want my son's secondary disability insurance to cover co-pays we would have to pay the co-pay now and get reimbursed later from my son's secondary disability insurance. We have never encountered any medical or dental office claiming this since he was diagnosed at 2 years old. All other offices bill my son's secondary insurance for co pays and it's covered. I'm sure they're doing this to keep these details off of claims submitted to insurance, essentially hiding the evidence. It might seem petty to go to all this trouble over small co-pays and a couple hundred dollars in past due bills, but parents with special needs children are constantly in and out of emergency rooms, doctor offices, dentists, specialists, labs, and pharmacies. I have never seen it so obviously done before today but most offices play these cash up front games or send bills via mail that they know are covered trying to get quick cash from families or paid twice. If we paid out of pocket every time we would be drowning in debt. I had Chula Vista Smiles remove my son as a patient today, my family will not be a party to business's that operate like this regardless of the care being provided. I'm not going to directly fund poor customer service, inept or deceitful office workers, and insurance scams that prey on special needs children. These dentists are well aware of the hardships parents with special needs children go through and the fact they allow their office to continue to be ran so irresponsibly is sickening to me. We did everything possible to correct the insurance primary secondary issues, regardless of whose fault it was, countless hours on the phone with no resolve. We received a final bill via email today and now there's no co-pay on it, I guess they really didn't want any evidence of that "Mandatory up front co-pay".

They remove kids Teeth with out letting you know