Dermatology & Laser Center Of San Diego's Online Review Report Card
Dermatology & Laser Center Of San Diego - Chula Vista
4.4
Average Star Rating
272
Total Reviews
18
Recent Reviews
2
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Dermatology & Laser Center received 92.2% positive feedback, with patients praising the professionalism, responsiveness, and friendly staff. However, 7.8% of the feedback was negative, primarily citing billing issues and poor customer service. Overall, the center is valued for its expert care, yet it needs stronger administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Dermatology & Laser Center Of San Diego's Reviews
Amy is great! Always responsive to my needs and very informative on procedures. Easy to get appointments. Highly recommend.
Reviewed On Google
I always show up at least 10 minutes before my appointment. Then they make me wait 30 minutes or more to take me a different room to wait another 30 minutes or so . To talk to me for 10 minutes. Why can’t you have a better schedule ?
Reviewed On Google
Haven’t been in for several years, but was there yesterday for a checkup and was happy to see the same friendly staff and Drs. In a day and age where it’s hard to get return phone calls from the medical profession, the are still quick to return a call and professional.
Reviewed On Google
Courtney and her assistant were WONDERFUL. My procedure was quick and painless. Even the two shots in my fingers! No pain!!
Reviewed On Google
Amy E. PA, Is very thorough, knowledgeable and listens to her patients! Very professional and I trust her. I have recommended her to other family members. Thank you Amy!!
Reviewed On Google
Amy and her team were very gentle and professional and the end results are amazing 🤩
Reviewed On Google
Excellent
Reviewed On Google
I went to their new very large office & saw Dr Mafong’s PA. Great women. I highly recommend them both to anyone needing Dermatology. Centrally located in Downtown Chula Vista. Close parking & no meters.
Reviewed On Google
Dealing with billing at this doctor’s office is almost offensive it is so bad. When you call, expect to be placed on hold and disconnected after 5 minutes. Call back, same thing, you have to stop them from placing you on hold. From there, you’ll be sent to 5+ different phone lines to get to the right place and then billing will place you on hold. Again, disconnecting after holding for 5 minutes, starting the revolution over again. They don’t have many people staffed, so if one person handles something for you, and they do it incorrectly, the other person will have no record of it and will not be able to help you. So you will need to call back when that person is in the office again- they will not call you back. Is this person out for a week? A day? Who’s to say. It’s just not worth it. Go to someone that accepts payment online. (This office states they do but they do not.)
Reviewed On Google
I wouldn’t go to any other dermatologist in San Diego.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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