Martha Lozano's Online Review Report Card

Dr Lozano is taking on more than she can handle. I had to wait for approximately 1 hour to see her after my scheduled appointment. She came in in a hurry as I was trying to explain why I was there. She hadn’t checked me when she requested an X-ray and sent me to also get lab work. She prescribed a cough medicine with codeine which interacted with my Psychiatric Medication. I never received my results and couldn’t log in to the portal. I called and I was supposedly put on hold but I overheard conversations where they were speaking Spanish and complaining about the patients. So far it’s been a very bad experience. It’s so hard to get doctors to care about their patients and more on the amount of money that can be made. So unfortunate!!

I arrived at 3:30, other patients began arriving and started being called in as soon as they got there. I ended up being called in an at 4:30, got my vitals and pressure taken by the nurse and then told me that the Dr. would soon come in. Waited again, then she greeted me in Spanish (I had filled out in the paperwork I preferred English). She proceeded speaking to me in Spanish when clearly I was struggling. I told her I needed some help getting a referral to an obgyn and made it clear that it was my first time being pregnant so I didn’t know what to do. I asked about some concerns I had and got responses that were completely unhelpful. She absolutely rushed the appointment, I just felt like another patient to her. I ended up leaving with more questions and paid the co-pay for nothing. Seems like she has no experience whatsoever and just a waste of time. This office has the most unfriendly staff, dirty bathroom, rushed service, overall the worst experience.

Lozano’s nurse came in saying the referral I needed would be sent to the address under the insurance (my parent’s home). As complicated as it sounds, I didn’t want my parents knowing about my pregnancy yet, and I told her all of this & that I couldn’t have that referral sent to that address. She spoke over me, telling me there was nothing they can do and that if I wanted that referral it would be sent there and that was that. I proceeded to tell her again that I needed to see an OB ASAP since I’m already 4 months in therefore I need that referral and if I could try something else and once again, she began speaking over me and repeated there’s nothing she can do for me, arguing back and forth & didn’t once listen to my issue, so I told her I would just visit another doctor, then cut me off and said, wait one moment. So I waited, she came back saying that once I changed the address to my parent’s healthcare insurance to my own, to call her and she would help me. Unprofessional and rude!

The worst customer service, had COVID 19 and refused to talk to me.

When you call her 619 363 4000 it goes straight to muzak. No one even answers the phone.

We have been Dr. Lozano’s patients for more than 4 years. Under her care our total health is much better than before. Twice she caught my problems n proscribed medicines for me before it became serious. On our first annual checking up, she solved my first problems that other doctors either unnoticed or considered as genetic which I believed. Currently I don’t have to take any medications which I owe great deal to Dr Lozano . Additionally, she answered our questions n gave us the best advices that have improved our health. She also gave us advices on COVID 19 which is a great bonus after all she is a pulmonologist n family doctor because for our seniors n every one else taking care our lung health is crucial n life saving action. One more thing we think her staff are highly effective, nice n friendly as well. We would give Dr. Lozano n her staff five golden stars!??????

1 hour to see my mother in law. We got here at 4pm her apartment it was at 4:30. It is 5:32 and they haven't call my mother in law yet. I'm waiting for her in the car with my kids we live like 30 minutes away from this clinic is too much. Unprofessional bad really bad not recommended

I rarely do reviews but this office is so friendly, courteous, and they always have a smile on their face. Dr. Lozano is very thorough with her patients and she listens. She does not rush with her patients. The medical assistants and receptionist are efficient when it comes to making appointment and sending prescriptions. The medical staff and the Doctor make my day go easier when I'm feeling sick.

I have been seeing Dr. Lozano as my PCP for years. Additionally, Dr. Lozano cared for my grandmother mother at Sharp CV hospital on several ocassions. Dr. Lozano and her staff always helpful, courteous and professional. Dr. Lozano herself is knowledgeable and caring. Overall, medical assistants always have a smile on when bringing the patients back to the rooms and excellent customer service. I am extremely happy with this office, I would recommend to my family and friends :)

I have been seeing Dr. Lozano as my PCP for over 10 years. Additionally, Dr. Lozano cared for my elderly mother at Sharp CV hospital when she was admitted from the emergency room. I am fortunately in general good health, but on the occasions that I needed to see the doctor, I found Dr. Lozano and her staff always helpful, courteous and professional. Dr. Lozano herself is knowledgeable and caring. Over the years I have been seeing Dr. Lozano, I have had two follow-up visits after going to urgent care. On both occasions I was able to be seen within a day of calling. As well, prescriptions were ready at my pharmacy promptly. This is a busy doctor's office that in my experience has normal and expected wait times. I have never experienced unreasonable waiting. On average, I wait 15 - 20 minutes to be seen, and there have been occasions when it was less.