Martha Lozano's Online Review Report Card

The worst customer service, had COVID 19 and refused to talk to me.

When you call her 619 363 4000 it goes straight to muzak. No one even answers the phone.

We have been Dr. Lozano’s patients for more than 4 years. Under her care our total health is much better than before. Twice she caught my problems n proscribed medicines for me before it became serious. On our first annual checking up, she solved my first problems that other doctors either unnoticed or considered as genetic which I believed. Currently I don’t have to take any medications which I owe great deal to Dr Lozano . Additionally, she answered our questions n gave us the best advices that have improved our health. She also gave us advices on COVID 19 which is a great bonus after all she is a pulmonologist n family doctor because for our seniors n every one else taking care our lung health is crucial n life saving action. One more thing we think her staff are highly effective, nice n friendly as well. We would give Dr. Lozano n her staff five golden stars!??????

I rarely do reviews but this office is so friendly, courteous, and they always have a smile on their face. Dr. Lozano is very thorough with her patients and she listens. She does not rush with her patients. The medical assistants and receptionist are efficient when it comes to making appointment and sending prescriptions. The medical staff and the Doctor make my day go easier when I'm feeling sick.

I have been seeing Dr. Lozano as my PCP for over 10 years. Additionally, Dr. Lozano cared for my elderly mother at Sharp CV hospital when she was admitted from the emergency room. I am fortunately in general good health, but on the occasions that I needed to see the doctor, I found Dr. Lozano and her staff always helpful, courteous and professional. Dr. Lozano herself is knowledgeable and caring. Over the years I have been seeing Dr. Lozano, I have had two follow-up visits after going to urgent care. On both occasions I was able to be seen within a day of calling. As well, prescriptions were ready at my pharmacy promptly. This is a busy doctor's office that in my experience has normal and expected wait times. I have never experienced unreasonable waiting. On average, I wait 15 - 20 minutes to be seen, and there have been occasions when it was less.

I'm a recently separated veteran and am used to military healthcare so I may be a bit biased but I absolutely loathe how this office is ran. The front desk is very dismissive and the whole environment feels like you're doing the staff a disservice by being there, very rushed. The med-asst was the one who told me my labs were fine yet the issue I went in there for obviously wasn't resolved. The NP uses WebMD nonchalantly and the receptionist misspelled my name twice, causing confusion at the lab

So I brought my 84 yr old mother to see the Dr we had an appointment at 10:30 am finally got to triage at 11:00 sat there until 12:30 started to get impatient finally got up to ask nurse where was the Dr she then proceeded to inform me that the Dr hadn’t arrive and had no idea if or when she was going to come this so called nurse never even had the courtesy to apologize or take the time to come in and let us know, meanwhile my poor sick mother was having a hard time breathing and coughing .

The office staff is very caring and kind. The Dr and her PA give impeccable care they take their time and listen to their patients they always are available to care for my mother and myself. If we need to see the doctor always get us in we need medication refilled it's refilled right away they are on top of things I don't spend time with this office is a very caring office and yes I would recommend this office care to anyone Sometimes we do have to wait however she and her PA are worth waiting

Takes forever for appointments more than an hour wait for just 15 minutes! Ridiculous do not go to her!!!

I loved my stay at sharp hospital, from the staff to the professionalism that was demonstrated by everyone, except Dr. Martha Lozano. I was extremely surprised by the lack of knowledge by this well known Doctor. She never expressed compassion or an urge to be helpful due to my previous record of being in the hospital. Very unprofessional and disrespectful behind closed doors when my family was not around.