Puja Chitkara's Online Review Report Card

I am a patient at the other office in Kearny Mesa. Dr Khanna is my doctor. She is an excellent doctor who shows sincere concern and is a good listener. Unfortunately today I had to wait 50 minutes. I was told to arrive 20 minutes early to check in and then had to wait another 50 minutes. I saw a pharmaceutical salesperson leave her office as I left the examination room to go to the bathroom. I was going to leave and wanted to ask the front desk to schedule a virtual appt. But they were long in helping someone else. So when I came out of the bathroom Dr. Khanna was in the hall waiting for me. Our appt was very brief and I left. But I am super upset for the long wait without any consideration given to my time.

I waited one full hour for my appointment while my driver sat outside and waited.

Pésima atención por parte del staff , tengo desde el año pasado tratando de agarrar una cita y nunca me regresaron la llamada vengo al consultorio y no dejan entrar, hablo por teléfono como dice la indicación en la puerta y le digo a la persona que me atendió que es mi segunda referencia y que no me llaman para a tras y en vez de pedir una disculpa ahora si me atiende como si nada 😡 estoy llorando de coraje pues solo yo se mis dolores y cuanto me urge que me atiendan y ni para una disculpa por su mala atencion.

I agree this is one of the most disorganized office I’ve ever seen. The records from my referring doctor were no where to be found. With my ID in hand they got me as a female. And the physician is no where in sight. Here’s some additional review: I went back for my second appointment and they had improved 200%! The staff was friendly and efficient. I had a great conversation with the doctor who was very understanding about my condition. All in all, we had a great time. Thank you.

I have to take a shot every two weeks and getting a prescription for from them is like pulling a tooth. I understand with COVID-19 they are extra busy, but when they get faxes and phone calls five times from my injection company for the RX it should be done. I try not to start waves because I use to work in the same setting, but come on. Maybe it is time to hire more staff as I sit and wait as caller number 5.

They are super unorganized!! I was transferred October 2020 as an emergency to get my infusion done with them it’s may 2021 and I still don’t get my medicine. I have tried my best to get it and still nothing! I call and call and nothing is ever done! They are such a mess they don’t care whats so ever! Don’t waste your time. I’m super disappointed

Attention to Dr Chitkara... You are probably not aware of this and the horrible actions of Stephanie, your manager! Wow! Worst, most unprofessional, rude, has no idea what is going on, office staff that I have ever dealt with! I was referred to Dr Chitkara and as we all know, who you talk to on the phone, and your experience setting up an appointment, sets the entire mood of who this office and how your care will probably be. I was referred to Dr Chitkara's office, after going over 2 months, with extreme pain, 25 on a 10 scale, and was put on Prednisone by my primary doctor, which got rid of the pain in hours, but as anyone knows, you are tapered off Prednisone in days, so without an appointment very soon, I was likely gong to be back in extreme pain I could not deal with at all. I called to make an appt, and the response I got was exactly, "We can't make an appt and will call you when we have an appt". I said, what? You can't make an appt, I don't understand and have never heard that in my 60 years of life, from any doctor. They said the office manager is sick and they can't make appts because they don't have the appt calendar, the office manager Stephanie apparently took home with her, as she was sick for some time, and no patients could make appts, because Stephanie apparently thinks she is the only person that can make appts, and doesn't allow anyone else in the office to make appts, but her, although I talked to at least 4 other people in 2 weeks, that are also working in the office. This went on for 2 weeks, that Stephanie is still out sick and they can't make appts. This is insane, and Dr Chitkara must not know this is happening, refusing patient care, when patients are in terrible pain, and need immediate attention and appts setup, not put off for weeks to just make an appt! One day, I talked to a guy that answered, and he made an unbelievable comment, that it was not an issue not getting an appt, because I could always go to the hospital! Are you kidding me? I finally talked to Stephanie, after 2 weeks and her deciding she would come back to work, with the appt calendar, and she got all defensive, and rude, and actually defended her being sick and refusing appts while she was gone, saying they didn't have enough staff, which is a lie, because I talked to 4 or 5 other people, and it only takes one to make an appt, but she got very belligerent that she was the manager and she didn't have to explain anything to me. I told her she was right, she didn't have to explain anything to me, but she would be explaining to the Medical Board of California, and then she started talking over me, rudely, and forcefully, accusing me of threatening her, which I was not, I was simply stating the truth. I was reporting her and the office for refusal of patient care, for 2 weeks! Stephanie has somewhat of a temper, and she took it out on me, and told me off, at the end of the conversation. What a great office manager, one that nobody would ever want to go or come back to this office, due to her extreme irresponsible actions, childish mannerism, abusive way she talks to the very people that Dr Chitkara is trying to run a doctor's office to treat, and Stephanie acts like it is her business to treat and abuse Dr Chitkara's patients and new patients any way she wishes, and it is ok! I don't think Dr Chitkara would agree with Stephanie ruining her practice, single-handedly, with her know-it-all, abusive, rude, has no idea what she is doing, totally incompetent manager role, that has no idea how to manage other employees, to keep the office running when she is out sick, like it is all about her, and if she isn't there, nothing and nobody can do anything right, so she doesn't allow the simplest of all things to occur, and the most crucially important and life-saving, to setup patient appts even though she may be out sick! Outrageous and Insane, and the Medical Board of California needs to and will be made aware of it! No, Stephanie, the drama queen in you that tied to say I was threatening you, was very wrong. It is a Promise that I am filing a Medical Board Complaint against you and Dr Chitkara's office under your manager role, as incompetent as it is , and even life threatening, when patients are refused the care they have a legal right to, and HIPPA Insures! You seem to think you run the whole health care system and can make up your own rules, and refuse patients, and make up excuses about it, and get away with it, but you are now going to be reported for it! Dr Chitkara needs to FIRE you asap, and get someone that treats her precious medical office the way HIPPA Guarantees to patients, not the perverted and abusive mess you have turned her office into! Believe me, the other employees I talked to while you were lounging at home, with the appt calendar in hand, and not at the office where it should have been, were all very frustrated and I could tell they had no choice but to deal with very upset patients wanting to make appts, all due to your irresponsible and improper actions, not allowing that to occur! What's worse, is I now have been re-prescribed Prednisone Tapered regimens 2 more times, due to your actions, potentially harming my health, because I was refused making an appt, because Stephanie and her appt calendar were not in the office! There is no excuse for this at all, as even children and doctors, and everyone in the world, knows how to do virtual school, meetings, business, even doctors have been doing doctor visits through virtual, so you very well could have been doing patient appts through virtual, but you refused to take care of patients, in a proper and legal manner, which is despicable, and the Medical Board will address it with you and the doctor's office! Stephanie, you are a disgrace to humanity! Patients do NOT deserve to be treated this way and refused medical care they were referred for, due to your actions!

Attention to Dr Chitkara...You are probably not aware of this and the horrible actions of Stephanie, your manager!Wow!Worst, most unprofessional, rude, has no idea what is going on, office staff that I have ever dealt with!I was referred to Dr Chitkara and as we all know, who you talk to on the phone, and your experience setting up an appointment, sets the entire mood of who this office and how your care will probably be.I was referred to Dr Chitkara's office, after going over 2 months, with extreme pain, 25 on a 10 scale, and was put on Prednisone by my primary doctor, which got rid of the pain in hours, but as anyone knows, you are tapered off Prednisone in days, so without an appointment very soon, I was likely gong to be back in extreme pain I could not deal with at all.I called to make an appt, and the response I got was exactly, "We can't make an appt and will call you when we have an appt".I said, what?You can't make an appt, I don't understand and have never heard that in my 60 years of life, from any doctor.They said the office manager is sick and they can't make appts because they don't have the appt calendar, the office manager Stephanie apparently took home with her, as she was sick for some time, and no patients could make appts, because Stephanie apparently thinks she is the only person that can make appts, and doesn't allow anyone else in the office to make appts, but her, although I talked to at least 4 other people in 2 weeks, that are also working in the office.This is insane, and Dr Chitkara must not know this is happening, refusing patient care, when patients are in terrible pain, and need immediate attention and appts setup, not put off for weeks to just make an appt!One day, I talked to a guy that answered, and he made an unbelievable comment, that it was not an issue not getting an appt, because I could always go to the hospital! Are you kidding me?I finally talked to Stephanie, after 2 weeks and her deciding she would come back to work, with the appt calendar, and she got all defensive, and rude, and actually defended her being sick and refusing appts while she was gone, saying they didn't have enough staff, which is a lie, because I talked to 4 or 5 other people, and it only takes one to make an appt, but she got very belligerent that she was the manager and she didn't have to explain anything to me. I told her she was right, she didn't have to explain anything to me, but she would be explaining to the Medical Board of California, and then she started talking over me, rudely, and forcefully, accusing me of threatening her, which I was not, I was simply stating the truth. I was reporting her and the office for refusal of patient care, for 2 weeks!Stephanie has somewhat of a temper, and she took it out on me, and told me off, at the end of the conversation.What a great office manager, one that nobody would ever want to go or come back to this office, due to her extreme irresponsible actions, childish mannerism, abusive way she talks to the very people that Dr Chitkara is trying to run a doctor's office to treat, and Stephanie acts like it is her business to treat and abuse Dr Chitkara's patients and new patients any way she wishes, and it is ok!I don't think Dr Chitkara would agree with Stephanie ruining her practice, single-handedly, with her know-it-all, abusive, rude, has no idea what she is doing, totally incompetent manager role, that has no idea how to manage other employees, to keep the office running when she is out sick, like it is all about her, and if she isn't there, nothing and nobody can do anything right, so she doesn't allow the simplest of all things to occur, and the most crucially important and life-saving, to setup patient appts even though she may be out sick! Outrageous and Insane, and the Medical Board of California needs to and will be made aware of it! No, Stephanie, the drama queen in you that tied to say I was threatening you, was very wrong. It is a Promise that I am filing a Medical Board Complaint against you and Dr Chitkara's office under your manager role, as incompetent as it is , and even life threatening, when patients are refused the care they have a legal right to, and HIPPA Insures!You seem to think you run the whole health care system and can make up your own rules, and refuse patients, and make up excuses about it, and get away with it, but you are now going to be reported for it!Dr Chitkara needs to FIRE you asap, and get someone that treats her precious medical office the way HIPPA Guarantees to patients, not the perverted, abusive mess you have turned her office into!Believe me, the other employees I talked to while you were lounging at home, with the appt calendar in hand, and not at the office where it should have been, were all very frustrated and I could tell they had no choice but to deal with very upset patients wanting to make appts.Stephanie called and lied to my primary care dr, saying I called and was rude to her!

They don't worry about patients !! They never call me back !! I have to waited days to have an answer .. so bad !!!

i have been going to this office for a year and in the beginning they were good. recently, they have been unresponsive. the last 3 months my provider and i have called the chula vista office and never got calls back. when i finally got a hold of someone, i would request for a new refill for my meds. it's been 1.5 months and still no refill. this has happen several times in the past. as of now, i ran out of my meds and need to find another doctor office!they are either too busy or don't care. either way, i am in pain and need some help!i do not recommend this office.