Rosa M. Navarro's Online Review Report Card

The people that answer the phone need training on customer service. The tone of voice from all staff sounds like they are being bothered by the call. In person eyes being rolled while checking in. No smile and they don't look up. The doctor and nurse were great and friendly.

Because of covid I was told to wait outside. They lost my mom. She was wandering around looking for the restroom. The staff in front were rude to me when I asked why they left her in the hallway when they said they would call me when she was done.

I made an appointment and let rep know I have new insurance. They said it was fine and made my appointment. Alina calls me today to say it's cancelled. They didn't check their end, update, nothing.Then why didn't you do your job? I work in healthcare. With doctors as well. I never schedule any surgery patient without checking their insurance and NEVER cancel the day on or before. Look hun, piece of advice...do the whole job. One patient, check insurance, see if you have the referral...then YOU WON'T CANCEL MY IMPORTANT APPOINTMENT! WHICH TOOK A MONTH TO GET. #1 RULE IN BEING A MEDICAL RECEPTIONIST.

There are no words to describe the level of customer service. I called several times over the span of a year to try and make an appointment with Dr Navarro and finally someone told me why I wasn’t able to make an appointment was because apparently I had discharged myself and the doctor has to approve me to be a patient before I can actually be seen. This is EXTREMELY unprofessional! I am in constant pain and all of the previous secretaries that I spoke with couldn’t bother to tell me that I was never going to be able to make an appointment with the doctor. They just kept telling me to check with my doctor and this entire time it’s been DR NAVARRO that hasn’t approved me. If this isn’t a horrible doctor I don’t even know how to feel! Waiting for a doctor to help with my pain that doesn’t seem to care if you’re in pain is a horrible feeling.

Dr. Navarro and her staff were very kind and thorough. Even when it came to my scheduling for a follow up, she was able to work with me.

I've been coming here for about 3 years and never once had a bad experience. Everyone was kind and caring . A lot of the reviews I've read are common sense (don't take children to any appointmentes, and don't show up until 15 minutes prior) or it will seem like you're waiting longer. Dr. Navarro is always willing to disguise any questions I have. .

if i could give less than one star i would. horrible service, entirely disorganized and a complete lack of empathy for patients. go somewhere else if you want to be treated like an actual human being. i’m disgusted.

This woman and staff truly care for their patients. They are thorough and professional U just love her.

I am surprised reading some of the reviews on here. I have been going to Dr. Navarro for about two years now, I have never had a problem with appointments, scheduling, or anything. The entire staff is always very professional, and my procedures are usually pretty quick. I enjoy the atmosphere, the professionalism, and the service.

if i could give less than one star i would. horrible service, entirely disorganized and a complete lack of empathy for patients. go somewhere else if you want to be treated like an actual human being. i’m disgusted.