San Ysidro Health Chula Vista's Online Review Report Card

Dont waste your time / money here. All the doctors look for is multiple appointments, causing you to pay multiple co-pays just to sit there for 10-15 minutes and talk about yourself. My nurse was rude, never answered my questions, and stated that my insurance sucks since it doesn't cover physical therapy. Wasted my time twice, never going back. The front office desk on the 2nd floor for the clinic side is rude and unhelpful.

Even though I'm frustrated with my current primary physician, the nurse and lab workers are always very nice and helpful to me.

I've been trying to get an in person appointment to see my primary physician Dr Carmen Valezquez and when I finally did she up and cancelled it! I have high blood pressure and I haven't had it monitered for two years now! I'm fully vaccinated and I have a booster as well but she still won't see me. I need to get dental work done but on account of my very high blood pressure they can't risk doing anything till I see Dr Valezquez about my high blood pressure. I also need to get a mammogram and every time I check with San Diego Imaging to see if they have received a referral from her yet it's always no and I have to call you guys to about the referral where I have to leave a message with my phone number yet nobody has gotten back to me about it. I'm trying to be proactive about my health but it's difficult when my doctor doesn't participate.

Been yelled at by medical assistant staff for asking questions. One medical assistant said she was a registered nurse and said she wouldn’t help me with setting up an appointment. Probably confusing me with someone else. I was turned away and I had to use another clinic. Just yesterday I was two minutes late for my labs and I was told to wait. I waited one hour and twenty minutes to be seen, this was after I asked to reschedule. Then I was told to do my procedure at home. Lack of communication! Disrespectful! Awful staff, this hospital service shouldn’t be as big as it is now. The government should investigate this place immediately!

Worst horrible thinking that they care about your healt ,they not even answer the phone

The worst in customer service and perfessional conduct. Besides the staff being some of the dumbest people i have ever seen they are unable to accommodate or multitask. Stay away from here unless you are dying or dead.

Excelente servicio. Desde las personas de la puerta, asistente, enfermeros, medico, pasantes, personal de laboratorio. Nada más que agradecer siempre ayudando con una sonrisa y mucha amabilidad.

It's OK. Not great treatment and always a considerable wait after your appointment time.

I used to love San Ysidro Health And I do still love my doctor in the Otay Clinic. For many many years I got the most excellent care. However, they have really gone downhill. You have to call the call center all they offer to do is send a message to the doctors office which I can do the exact same thing in the patient portal and it’s a waste of time because no one ever responds to the messages whether they send them or I do. You can’t call the office directly. You can’t talk to a nurse or a medical assistant in the office. You can’t talk to your doctor. It really sucks! I feel like there is a total lack of care now and I will be looking for a dr. with a private Practice where I can call the office directly and get the care that I need and deserve. Now I do want to say again that Dr. Rosado Is an amazing doctor and I have nothing bad to say about him. I just can’t ever get in touch with him or the office when I need to

Came in at 7pm and was turned away because there were 3 people waiting to be seen. Not an urgent care center.