Smiles Of Eastlake's Online Review Report Card
Smiles Of Eastlake
4.7
Average Star Rating
694
Total Reviews
53
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Smiles of Eastlake received 91.9% positive feedback, with patients praising the professionalism of the staff, friendly service, and knowledgeable care. However, 8.1% of the feedback was negative, primarily citing long wait times and unprofessional behavior towards children. Overall, the practice is recommended for excellent service, yet it needs better time management.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
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List of Smiles Of Eastlake's Reviews
My first visit- great, awsome! Staff are . Dentist explained what needs to be done. More visits to come
Reviewed On Yelp
I had a great visit to this facility, i felt my teeth was thoroughly cleaned. Well done Melana
Reviewed On Yelp
Most of the staff were nice. Although, the lady who clean my teeth could be more gentle, i think her name was Kristina, never had that painful cleaning experience before, can see me grimacing but did not stop until i groaned. Felt my treatment is getting rushed. keep hearing their conversations on the middle of the treatment of how they getting behind and patient's piling up.
Reviewed On Yelp
It is unfortunate that more than half of my appointments at Smiles of Eastlake have resulted in wait times of 15 to 30 minutes beyond my scheduled appointment time. I would understand if this were an occasional occurrence, but it has happened consistently. I have brought this issue to their attention and have even mentioned that I have another appointment after this one. I can only wait 7 to 10 minutes past my appointment time; otherwise, I will need to reschedule. Because of this ongoing issue, I have rated them two stars.
Reviewed On Yelp
I was able to come in today when they call me to let me know my insurance was approved to fix my upper teeth so finally I will be able to chew my food Thank u Dr for all ur hard work. When I'm finished I will post A picture you;
Reviewed On Yelp
I had a wonderful experience with the dentist and the staff. Everyone was very welcoming.
Reviewed On Yelp
I'd like send a shout out to Dr. Evelyn Villeda at Smiles of Eastlake. I've always had a hard time at the dentist and get extremely anxious, to my luck on Halloween night I had a molar fracture and it needed to be extracted. Dr. Villeda made me feel comfortable from the first visit. She took time to explain the current state of my tooth, what needed to be done and how she would perform everything down to the details. This made me feel like I was in the best hands and that she had the experience needed. I wasn't wrong! She was prepared, patient, professional, knowledgable (God knows I had a ton of questions) and above everything she was very kind. This always goes a long way, especially when we, as patients, are on the other side. THANK YOU Dr. Villeda, and also to DA Mrs. Rose, she is a rockstar! Also very professional, made laugh and distracted me making me feel like I had known her for a while- I think on purpose to keep my nerves down. Thank you both! God bless!
Reviewed On Google
Exceptional customer/patient service. Front office staff was very professional. Office and patient spa es very clean. Technicians very accommodating.
Reviewed On Yelp
I love coming here. They are very friendly and welcoming. Cristina is awesome and always takes good care of me!
Reviewed On Google
Very disappointed in their care. I know they were busy but their treatment suffered because of it. The dentist didn't tell me she was going to inject the lidocaine and didn't ensure I was numb before drilling, I in fact was not numb. She didn't mean any malice and she was very kind, but even when you are busy patient consent is ALWAYS required and keeping the patient knowledgeable of the procedure is ALWAYS important. Also, the simple step of ensuring your patient is numb before you drill is just poor patient care. I was hoping to love it here as the staff was really all very nice and it was a nice facility, the care was just very poor and unprofessional.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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