Epic Care's Online Review Report Card

To me it’s very important to have a doctor who I can trust and approach without hesitation. I moved to Clayton neighbourhood over 2 years ago and picked this clinic as it’s close and accepted my insurance. There was only one female doctor at that time but she left during the pandemic and I was assigned PA Jennifer later. I am greatly disappointed as how the clinic forced me to make an appointment for something that could have been resolved over the phone. I had to get a preventive test ordered and kept calling them for 3 days without a response. I had a Gastro appointment through my insurance later (I did not need a referral) that month and wanted to get the tests done before that. On day 3, I called the front desk and expressed the urgency but the lady at front desk forced me to make an appointment. It turns out Jennifer could not order me the test, and wanted me to meet the GI specialist. I explained her how it was wrong of them to force me to make an appointment when I already had a GI appointment and she could’ve responded to my phone calls to tell me that she could not order the test. The front desk had told her as well so it seemed unethical of them to make me pay for an unwanted virtual visit. She dismissed my concerns over the virtual appointment and told me that she would let the manager know. I was hoping they will not bill me for this visit to correct their mistake. I got the bill yesterday and hence I went forward with this review. Honesty and ethics are very important to me. It was absolutely wrong to force a patient to visit, invest time and money just to make notes without actually rendering any service. I will be removing this clinic as my primary care providers and will not recommend anyone to use their services.

To me it's very important to have a doctor who I can trust and approach without hesitation. I moved to Clayton neighbourhood over 2 years ago and picked this clinic as it's close and accepted my insurance. There was only one female doctor at that time but she left during the pandemic and I was assigned PA Jennifer later. I am greatly disappointed as how the clinic forced me to make an appointment for something that could be resolved over the phone. I had to get a preventive test ordered and kept calling them for 3 days without a response. I had a Gastro appointment through my insurance later (I did not need a referral) that month and wanted to get the tests done before that. On day 3, I called the front desk and expressed the urgency but the lady at front desk forced me to make an appointment. It turns out Jennifer could not order me the test, and wanted me to meet the GI specialist. I explained her how it was wrong of them to force me to make an appointment when I already had a GI appointment and she could've responded to my phone calls to tell me that she could not order the test. The front desk had told her as well so it seemed unethical of them to make me pay for an unwanted virtual visit. She dismissed my concerns over the virtual appointment and told me that she would let the manager know. I was hoping they will not bill me for this visit to correct their mistake. I got the bill yesterday and hence I went forward with this review. Honesty and ethics are very important to me. It was absolutely wrong to force a patient to visit, invest time and money just to make notes without actually rendering any service. I will be removing this clinic as my primary care providers and will not recommend anyone to use their services

They are a holistic, patient-centered group. The staff nurse leaves me very kind follow-up messages for my tests, mamogram results, etc. I have been seeing Heather L PA for many years, as she is very knowledgeable, helpful and understanding. My entire family is cared for by this team of wonderful people. I'm a retired healthcare exec, and can't recommend this practice more highly.

Doctor Le Sieur was awesome! Friendly, quick, and knowledgeable. Really helpful and I felt like she genuinely cares about her patients and wants the best for them

No one reached out to me since our last visit and i just received a notice (attached) asking for $50 for a no-show appointment on 09/21. Unbelievable. We have found a different practice that we are happy with. I would advice anyone considering this practice to STAY AWAY.

Although Dr. Kaplan has been wonderful with our family members. Recently however my brother called to ask about Covid testing and was charged a consultation fee for which he was NOT informed of ahead of time. He called with a couple questions was forwarded to Dr. Tomsky and without being informed he received and bill in the mail. My brother called thinking it was a billing error and was told well you called to ask about Covid testing so we billed you. If you are looking for a good solid doctor demand to see Dr. Kaplan, he will take care of you. However avoid Dr. Tomsky.

I can understand that Dr. Tomsky will be leaving the practice, but i don't understand the total lack of communication she had with my wife. She was sick over the weekend and when she called to get a tele health appointment, Dr. Tomsky did not call her back. My wife rescheduled the call and the same thing happened. The office claimed she left voicemails however there are no voicemails on my wife's phone. As a quick check today, I called and requested they call my phone instead and the same thing happened. I also have no voicemails on my phone. I made sure to confirm to the office that my number has a 510 prefix and not 925. We both work from home and have been receiving calls all along. We ended up having to go to the County testing center to get a COVID test that we are now waiting the results on. We will be switching family physicians as a result.

Patient and understanding caregivers in a good practice near my house. I like the fact that I can always get an appointment when I need one and that they are efficient and listen to what I have to say. I'm a retired paramedic so I know how doctors can be. If you need just a general practitioner, you can definitely do a lot worse than these folks.

Don't waste your time with this office. Just call and try and leave a message. Mail box full and when you try during supposed business hours you get stuck in a loop of garbage. Unreliable Doctors and completely unprofessional.

The first time I was seen for my consultative appointment/establish new patient care, Heather had to see me first before Dr Tomsky. She was amazing. She made me feel very comfortable and listened to my concerns. So I decided to make Dr. Tomsky my PCP. At my first eval with her, she seemed friendly enough but I had some concerns of her listening to me. It was want until my second evaluation with her, I felt the lack of "patient care". I should've listened to my initial instincts. The appointment was rushed, even with the MA. She made it obvious they didn't have time to care for my needs and told me if I had more than 1 concern, I need to make another appointment and walked out the room. Dr. Tomsky was less rude but she kept on calling me by the wrong name 4 times! (Geez, I hope she knew what patient I was) Everything recommended was over the counter and I had tried before coming to her and she refused to hear me and recommended the same again. So pretty much, I paid my co-pay to do the same thing I've been doing (guess what? I'm going to get the same results) and getting the same meds from over the counter. Why would I go to the doctor for over the counter meds I've been taking that didn't work? (hence that's why I went to the doctor). She said let's wait... it's been 10 days... guess I have to wait for a month of this chest congestion/headaches, dry itchy cough and another co-pay to make it worth it for them before I can maybe get some treatment. Needless to say, I'm quite upset of wasted time and money. Will be changing PCP after the holidays. Save yourself some money, Dr. Google can do just the same...