Carmel Village A Generations Community's Online Review Report Card

The staff was fantastic and so welcoming. Jaime went above and beyond to make us feel welcome and find the new home that was perfect. We were invited to lunch which also was delicious and a great dining experience.

Went with a friend who is searching for a new place to live and hands down, Jamie Borders, was by far the best host during our visit! She made us feel very comfortable during the tour and was very patient with questions. The on site cottages are absolutely adorable and lunch was delicious. Thank you Ezekiel for the wonderful service and Thank you to all the staff Carmel Village for a wonderful tour of your lovely property ~Cheryl Spaulding~

I have been helping families relocate there parents or family into Carmel village for about 2 years. I have to say the employees at Carmel go above and beyond for there residents. From Jaime to Heather the nicest dou who love what they do they are very professional always happy with the biggest smiles always positive vibes when I encounter them at there campus. There staff from front desk to there maintenance guy always attending to there resident needs the whole staff is awesome. All an out clean beautiful facility.

If you have a loved one who is in need of assisted living, I highly recommend Carmel Village in Clovis, CA. From the office staff, receptionist, care givers, med-techs and dining room staff, EVERYONE is professional and so caring! My grandmother passed away a week ago, the staff went above & beyond their call of duty to help through this very stressful time. The communication was excellent. They took the time out of their day to make sure the family was doing ok & this was so much appreciated. I couldn't have asked for a better team of care givers during her stay at this facility. My grandmother loved the environment, staff & those who lived there. The facility is very clean, modern and welcoming! THANK YOU CARMEL VILLAGE! Dawnette Rivas c/o Pearl Engle

When it came time to place my mom in an Assisted Living facility, it was a difficult decision for her and her children. We set up tours of several facilities, and she chose Carmel Village above all the others. The staff is warm and welcoming. They took the time to introduce my mom to other residents so she felt comfortable being there. They made the transition easy for all of us.

Carmel Village has a staff that Truly cares about your well-being. From Management to Maintenance you will feel welcome, safe, and appreciated.

Community is definitely 5 stars and it all started from the moment I walked in. ❣️ Community is warm, welcoming, they have a compassionate team and it is obvious when you visit that the residents are engaged, happy and truly loved. Thanks to the amazing marketing team for the fantastic tour and ability to answer all my questions.

When A-Plus Senior Placements sends potential family members to Carmel Village at Clovis to tour we know they are in good hands. Polly is always friendly and transparent. Polly digs deeply into the discovery process to ensure they can meet the needs of the families loved one. It is evident that Polly truly cares about the senior industry as a whole.

My mom moved in at the end of May and she and her family have been very very pleased with the care mom is getting. Mom has problems with hearing and can barely see, however the other residents don't have a problem with helping her out with Bingo, cards, or any other fun thing that is going on at the facility. I wish mom would of moved in earlier however she is doing great....at 93 years old she is among so many 90-96 year old moving and shaking seniors.

This property is very nice, although like many "businesses", their bottom line profitability at times is at the detriment of their residents. The staff is very friendly, but turnover is very high. New employees come and go and that makes it difficult to maintain quality. The food provided can range in quality from one day to the next, some meals are very good and some are not. Residents have been known to throw their meals in the trash. Sysco seems to be their primary food supplier and it's obvious that "cost" matters and it shows. Residents are not expecting gourmet meals, but when you're paying $50,000 to $60,000 a year to stay here or more, meals should not taste like they come from a cafeteria. Food quality, consistency and service should be much more of a focus here. Housekeeping is also very spotty, depending upon who's doing the cleaning. Again, quality and consistency need to be points of focus. Dusting "all" surfaces, vacuuming and mopping, sanitizing all kitchen and bath surfaces should not be negotiable. Recently a member of the housekeeping staff was stealing food items from at least one resident out of the residents independent living cottage. The housekeeper has since left, but this is very disheartening to say the least. What type of "vetting" and background checks are being done on all employees? Granted, it's been a challenging climate with Covid and costs have impacted everyone negatively, but there are and should be solutions found and quality improvement. Advice: Yes, you are a "corporation", but a unique one. Your business is to care, house and provide services to the residents that you are paid very well from. Reevaluate your current priorities and look at every conceivable way to overcome these challenges. Proper leadership will improve morale of residents and employees, reduce turnover by residents and employees and ultimately your bottom line profits will increase. There are more and more options for these types of facilities and services, it will only become more and more competitive. Why not strive to be the best out there in the area!